Rachel Trevillion’s Post

Velocity is growing,

In March of 2020, I was doing 3 people’s jobs at once. Here’s what that taught me about asking for help. But first, let’s back up a step to set the scene. The pandemic had just hit, and I was living in Boston. My three roommates and I were quarantined and all working from home. I had just started a new job the week the world shut down. My new role was a Marketing Associate for an early-stage startup. I was the 9th company hire, and the first business-side hire. So even though my title read “Marketing Associate”… my job was really 3-roles-in-one: 1. Email marketer 2. Customer experience associate 3. Inside sales rep I was scaling our CX and sales functions while also helping to build out our email marketing campaigns. All while in lockdown. After three months on the job, I was getting amazing feedback from my manager. From an outsider’s perspective, my performance was exceeding expectations. But the truth was, I was working 12+ hour days and was starting to feel the demands of the new role - combined with the backdrop of the pandemic - take a toll on me. Rather than let my feelings of isolation and overwhelm consume me, I instead asked for help. I set a meeting with my manager, and explained that I needed additional support. We discussed a plan of action, and agreed to unlock a new role. I was put on the hiring team to help find our first Operations Associate. (and spoiler alert: this experience gave me one of my first glimpses into recruiting, where my career would eventually land!) We hired a wonderful associate, and we divided my daily tasks among us. With redistributed workloads that best suited our strengths, the two of us thrived alongside each other to help take our marketing, CX and sales functions to new heights. Asking for help is not a sign of weakness. It’s a necessary step to help you thrive and operate at your fullest potential.

Where did the summer go!!?? For those in the UK IYKYK… ☔️ 🥶 After an amazing 2 week break with the family I’m recharged and back. Hope you all managed to get some time over the summer (or winter for my APAC crew!) I’m excitedly looking at what lies ahead for us here at Klaviyo . We’ve got a lot of hiring to do between now and the end of the year before we jump into 2025 and all the exciting growth that lies ahead then. So with that in mind I want to highlight some of the roles that we have here in London office (post coming for Sydney later in the week 🇦🇺 )…. 🏫 Lead Sales Enablement Partner - builders needed…this role will report into our new amazing enablement leader Morgan Jacobson and will lead our sales enablement initiatives here in EMEA. Jess (née Lee) Westwood ★ working on this one. 📊 Senior Manager, International Web Strategy and Operations - reporting into Gregory Such you’ll be working to build out our international web presence. Hannah Usher on this one. 📣 Outbound BDR Manager - reporting to James Buckley - you’ll be leading a team of A1 BDR’s looking to start conversations with some of the most innovative brands and retailers out there. Louis Eliades working on this one. 📈 Senior Sales Op’s Analyst - reporting to Danny Loveday you’ll be crunching data and helping to build a proactive approach to supporting our revenue business in EMEA from an op’s point of view. Jess (née Lee) Westwood ★ also on this one….busy recruiter! 🌍 Localisation Program Manager, Marketing - working with Lorna Whelan you’ll play a crucial role in helping build out our growth through the lenses of our marketing approach in regions. Hannah Usher again on this one. As well as all of this we’ve got a ton going on in sales - myself or Andrew Matlock there, languages… yes please! Links to the roles in the 1st comment ⬇️ No agencies (sorry!) Have a great week all 💪🏼

Nowadays, it's #Notice Period and #Salary over Skills, ain't it? We hire an IT sales head 'cause they're on the doorstep, wallet-friendly, and ready to roll. Then we find ourselves starting from scratch, teaching them everything from enhancing their LinkedIn profiles to lead generation techniques, and setting the goal of gaining more followers as their top priority "target" over actual sales targets huh?! The junior team's sniggering in the corner, Bet we could also offer you some tips, Sir 😥 It's like choosing a car for its flashy cup holders, thinking we'll enjoy perfect coffee during the drive, then scratching your head when it won't cover the distance, and ultimately needing a lorry to lug it. Running or not?? Yeah, look at us, running... check out the pace. Proper mad, that is 😂 #hr #hrlife #hiringnow #priorities

I believe that most jobs have a sales aspect, and I want to share my principles. I am still learning and improving my skills! My KPIs are consistently strong, and even after resigning, I still receive commissions from my previous job. Building connections with high net worth individuals has been key. Providing excellent service has led these clients to introduce their connections to me as well—this has been my personal experience. Understanding the product inside and out is crucial. This includes knowing its strengths, weaknesses, and after-sales service. If a product is subpar, I won’t sell it. I believe in providing honest feedback to my company because if I wouldn’t buy it myself, why should my customers? Clients often contact me after working hours, especially when dealing with complex products. I handle their issues immediately because I understand their urgency. Being a problem solver and a good listener has helped me build a loyal customer base. I don’t believe in selling products that aren’t needed. Instead, I target the right customers and listen attentively to how they accumulate wealth. Their insights are invaluable. Before deciding to sell any product, I conduct thorough due diligence to ensure reliability and protect my clients' rights. While I am still working on my time management skills, I strive for efficiency. Tasks that can be automated are delegated to systems or bots, ensuring I don’t waste any time. My mornings are dedicated to necessary paperwork, after which I promptly head out to meet clients. Whether it’s for coffee or lunch, these interactions often lead to introductions to their business partners and friends. Scheduling meetings with business owners before the workday begins maximizes my productivity. Time should be spent learning or meeting clients. Even during lunch, I research ways to earn passive income. #Sales #CustomerService #ProfessionalDevelopment #Efficiency #Networking #ClientRelationships #PassiveIncome

A VP of Sales posted this week about an “alarming trend” on LinkedIn. He said he’s noticed people bragging about “working less and not being willing to work hard.” One of his sales candidates told him in the interview that he was done with the “grind.” 💡 💡 💡 I actually hear that a lot from candidates, and I’m most surprised to hear it from sales candidates specifically. But I suggested he look into the full story before jumping to conclusions. 💡 💡 💡 I loved the grind after I first transitioned from teaching into corporate. I climbed that ladder fast, making VP in 3+ years. I was always given a “promotion” without accompanying pay raise and had to prove myself then ask for the raise. I was working non-stop, even creating an entire customer care department single-handedly. Then one day I was laid off abruptly to improve financials. It is tough on anyone, but feels very personal when you’ve dedicated too much of your personal time to a job that discards you. 💡 💡 💡 So I would guess this person used to grind and was not appreciated, maybe even lost a family due to too much time and focus at work. 💡 💡 💡 My next job was a “regular pace” and I didn’t know what to do with myself. I still worked with urgency while no one around me did. I learned that things still get done by those who’ve learned to work a balance and that my style wasn’t the best in all situations. 💡 💡 💡 Instead of guessing or assuming, have the conversation. Decide if you need someone “grinding,” working 60 hours a week. Or if you need results. They are not synonymous.

Your best and most tenured people get more and more at risk every quarter. Yup, the longer an employee stays in a role, the less satisfied they are with their pay. It’s ridiculously clear from the data below. It’s across the board in GTM roles and the drop in satisfaction is VERY consistent over time. Some things that I’ve heard. (when hired) “I’m just happy to get the role.” “There’s a honeymoon period, and that’s over.” “I’m providing more value than what I’m earning.” “I heard Sally switched companies and got a 30% bump.” “I’m seeing others with the same roles make more than me.” “Things have changed. I have family/kids/commitments to pay for.” “The org didn’t have any budget for cost of living adjustments… again.” Not to mention the expectations of constant promotions is also fairly well cemented into tech career culture too. SDR > Sr. SDR > Enterprise SDR > Team Lead SDR as an example. Folks, it's O.K. to have the same title for more than 12 months. In fact, it could be a good thing actually. Key to helping combat this challenge: Employers: Always try to set proper expectations. Employees: Have an open and data driven conversation about where you’d like to be. (n = 104,932) Check to see if you're paid fairly here: https://bit.ly/3vz3JgI

🚀 Unlocking Weekend Potential as a Sales Consultant 🚀 Weekends aren't just for rest; they're an opportunity for sales consultants to expand their network and explore new opportunities! Whether it's at social events, family gatherings, or friends' get-togethers, these moments are perfect for connecting with new people and sharing your expertise. As a sales consultant, it's crucial to give value to your career by constantly seeking ways to improve and differentiate yourself in the market. Use these weekends to approach people, share your knowledge, and build meaningful relationships outside the workspace. Remember, you're not just working in sales; you're a consultant and expert in your field. Embrace this role, and watch how your connections grow and your opportunities expand. How do you make the most of your weekends as a sales consultant? Share your experiences below! #SalesConsulting #Networking #WeekendOpportunities #CareerGrowth #ValueAdd

When I first started in Sales, I said to myself that I’ll try to stick it out and survive for 6 months without quitting or getting fired. I’m 7.5 years into my Sales career now (…wow) but there’s been times that I’ve been very close to burning out. Here’s a few ways I’ve managed to keep my Sales career going, way way past 6 months. 1. Have a serious hobby outside of work that doesn’t distract or take away from work -I’ve been a competitive powerlifter while working in Sales. Now that I’m retired from powerlifting, I’ve transitioned to being a wannabe bodybuilder / classic gym bro 😎 2. Have big non-work events throughout the year to look forward to -My wife and I LOVE travelling, especially internationally. We try to visit 1-2 new countries every year. Working in Sales is a TOUGH gig, but I remind myself that it’s what allows me the ability to experience the world and to see and try new things. Especially food! 3. Find a work environment that suits your personality and preferred lifestyle -I used to have to commute 2.5 hrs every day into San Francisco for work. I did that for 2.5ish years straight. Wasting your life commuting is a very easy way to get burned out by a job. HubSpot has allowed me to work from home 100% of the time for the past 3.5 years. Zero commuting means more money saved, a lot less stress, and a LOT of time and energy saved (more energy I can give to my family, to my hobbies, and ironically, more energy I can give to my work). #salesfam What are some ways you avoid burnout in your Sales career? . .

🚀 The demand for sales and customer service roles is booming! 🚀 According to LinkedIn's Q2 2024 data, 4 out of the top 10 fastest-growing roles are in sales and customer service. 📈 💼 Sales agent demand skyrocketed by +163% 🤝 Customer assistant roles increased by +118% The top roles with the highest number of job posts remain steady, including Salesperson, Retail salesperson, and Software engineer. Whether you’re recruiting for these roles or curious about broader labor market trends, check out the full rankings and reflections on the most in-demand jobs. 📊🔍 Learn more: https://lnkd.in/gmD4HqFi