Previse’s Post

Manulife’s adoption of artificial intelligence includes the implementation of tools optimised contact centre technology, a sales agent enablement tool, and using GenAI for underwriting. Speaking about the initiative, Karen Leggett, global chief marketing officer at Manulife, said, “The significant investments we’ve made in cloud, data capabilities, and talent are enabling our speed, efficiency, and innovation to lead in the GenAI space.” Mark Czajkowski, chief analytics officer, Asia, and chief marketing officer at Manulife Singapore, also said, “By automating routine tasks in underwriting and streamlining customer support through AI, we are furthering our commitment to delivering exceptional value to our customers and colleagues alike.” #businessoperations #techadoption #artificialintelligence ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y

Customer expectations are at an all time high, demanding instant responses and personalised interaction. Financial institutions are increasingly seeking new, innovate technology to cater for this rising demand. We’re trilled to share insight into our partnership with ebm and how it’s revolutionising customer and user experiences within financial services. You can read more about how Appointedd and ebm’s integrated solution is allowing financial institutions to service their customers in a more efficient and customer centric way. https://lnkd.in/dXWFW9f2 #partnerships #fintech #appointedd

Consumer behaviour has always been a big interest of mine. The varying ways individuals interact with certain products, across different industries, and how this inevitably changes over time, will always pique my interest. Working with our fantastic partners, ebm, allowed me to lean on my consumer curiosity and study the changing behaviours of customers interacting with FIs online. Hyper-personalisation isn’t new, but it is definitely becoming the expectation across an increasing number of verticals – financial services being one. If you share my fascination with consumer behaviour and the finance sector, check out our latest article.

I'm happy to share the article I recently wrote for Finextra, which explores the challenges of long-tail partners in fintech and how AI can revolutionize long-tail partner enablement and increase profits. Take a look at the full article here: 🔗https://lnkd.in/gGZbM3Ta

This Bank Holiday Monday many SMEs will be closing their doors for a well-deserved break. For most of us, It’s a time to 'shut up shop' and recharge batteries 🌤 But with many businesses either closed or operating reduced hours, this often results in miss opportunities, poor customer service and creates tension with customers who still expect their calls and messages to be answered 🤔 The challenge of finding a balance between well deserved rest and maintaining exceptional customer experience, leads many businesses to compromise. 🔻But what if there was a way to ensure seamless customer service even when your ‘lights’ are off? 🔻What if you could respond to all calls and messages effortlessly? 🔻What if you could take a break knowing your customers are in capable ‘hands’? ---------------------------------------------------------------------------- At Agenly Ai, we’re building a platform that allows businesses to outsource their customer experience and sales to multilingual Ai employees, with human-like reasoning skills - capable of answering customer questions, booking appointments and much more. Looking for the future of CX and Sales? 🚀 Join the waitlist 🌍 https://www.agenly.ai/ 🚨 #customersupport #outsourcing #customerexperience #sales #CSAT #Agenly #Ai #Generativeai

FinTech and the Future of Personalization in Sales and Marketing The landscape of #sales and #marketing has drastically shifted in recent years, and one of the most profound changes has been the increasing demand for personalization. #Consumers today expect tailored #experiences that cater to their unique preferences, behaviors, and needs. This shift is particularly important in the financial sector, where customers #expect personalized financial products, services, and interactions. Enter #FinTech, a #dynamic force revolutionizing how #personalization is #approached in both sales and marketing. https://lnkd.in/d69Z4VZt

$454.8 million is up for grabs. Here are 4 industries cashing in on "AI agent" revenue today: 1. eCommerce - AI agents convert late-night browsers into buyers. - They handle abandoned carts, FAQs, and upsells instantly. 2. Healthcare - Need to book an appointment or check lab results? - AI agents streamline these tasks and cut wait times. 3. Banking - From balance checks to fraud alerts, AI agents do it all. - They save banks millions in customer service costs. 4. Travel and Hospitality - Flight updates, room bookings, and itinerary changes? - AI agents manage it 24/7 with zero delays. Why does this matter? a) AI agents provide instant, reliable service. b) They scale operations without extra overhead. c) Customers love their speed and efficiency. Here’s the truth: - AI agents aren’t replacing businesses. - They’re enhancing them. Look at these industries—they’re cashing in. So, why aren’t you? ( Repost ♻️ if this post gave you value! ) ----- P.S. Think about it—how could AI agents help your business grow?

We have introduced a new dashboard to ‘HyperSight’ tool with a range of new features, all of which are targeted at supporting data-driven decision-making for businesses. #HyperPay #HyperSight #MENA #DataAnalysis #Fintech #PaymentGateway

ITS OVER You are going to lose out to your competition. The path is clear. If your team isn't tinkering with cursor/v0/replit agents, then you're behind the curve. Is it bad to be behind the curve? No, it just means you are generating for yourself an uphill battle against your competitors. It's time for you to cut 50%-80% of your software costs as well, just like Klarna just did. Your competitor can be running with 50%-80% more budget than you, targeting the same market. Good luck beating them. See more -

Are you a finance leader who's keen to keep ahead of the curve? Check out Pleo's 2024 CFO Playbook to see what top CFOs across multiple industries are doing to keep stay sharp and transform finance functions!