Pratik Modi’s Post

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VP of Engineering, Amex GBT Marketplace and Country Lead, Amex GBT India

The Australia Corporate Travel Summit | ACTS was an inspiring opportunity to discuss how Generative AI is reshaping the corporate travel landscape. In my keynote, I shared three key trends driving this transformation:    Hyper-Personalization : AI is redefining personalization by combining context awareness with persona-driven and intent-based recommendations. By understanding the traveler’s preferences, workflows (like email, calendar, and collaboration tools), and real-time context, AI can provide hyper-relevant suggestions. Whether it’s identifying the best itinerary, recommending industry events, restaurant options or ensuring a seamless experience within the user’s workflow, personalization is getting smarter and more intuitive than ever. Hyper-Productivity :  -> For Travellers : AI Agents effortlessly handles end to end trip and logistics like rebooking flights, booking ideal accommodations, and coordinating transport with greater ease, making it completely frictionless. -> For Travel Counselors : Routine tasks are not only automated but also greater & realtime insights added for them to drive user delight, empowering them to focus on strategic, high-value services.  -> For businesses and developers : Too many use cases here but at minimum, AI optimizes expense management, compliance tracking, Reporting/Forecasting and most importantly parabolic productivity for software engineering, fostering innovation and efficiency at every level.    Beyond AI : The future is bright with few technology trends maturing and getting into mainstream like:  -> AR/VR : Immersive tools for event planning and virtual site tours.  -> Sustainability : Smarter eco-friendly travel decisions using AI insights - looking at full trip, combining with policy and forecasting its driving adoption of sustainable choices. -> IoT : Smart hotels/rooms, luggage, and travel systems ensuring convenience and connectivity for users & businesses. -> Robotics & Automation : From automated check-ins to luggage handling, robots are enhancing efficiency across the board. Grateful for the opportunity to exchange ideas with industry leaders and explore how technology is shaping the next decade of corporate travel. Excited to continue this journey of innovation together. Danielle Russom Teresa Matheson John Sturino Jocelyn (Joss) Aubry Heather Lisagor Anita Davis Elizabeth Georgopoulos Derek Sadubin American Express Global Business Travel Egencia #corporatetravel #GenerativeAI #HyperPersonalization #HyperProductivity #Innovation #FutureOfTravel

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Joanne Taylor

MBA | Senior Leadership | Procurement | Global Strategy, Transformation & Commercial Growth | Consulting | Travel | Mining, Energy & Resource | Aviation | Supply Chain & Logistics |

1mo

Such interesting insights and so relevant in ensuring the travel industry continues to remain at the forefront of the evolving AI developments. Thanks Pratik Modi for sharing your knowledge as there are so many learnings and key takeaways.

Danielle Russom

Vice President of SME Asia Pacific at American Express Global Business Travel

1mo

Thanks Pratik Modi for sharing your valuable knowledge and insights with the Australian travel community. I found your presentation extremely informative

Amit Narula

Chief Technology Officer@AceCloud

1mo

Amazing insights Pratik Modi on how travel industry can augment AI. You keep raising the bar higher - truly inspiring.

Jocelyn (Joss) Aubry

VP, Engineering & Technology | American Express Global Business Travel Company

1mo

I’m sure the attendees got inspired by your vision. Kudos Pratik!

Anshul Gupta

Managing Director - Industry Lead for Travel & Hospitality | Envisioning business innovation powered by technology | Creative thinker, learner, enthusiast for life

1mo

Great insights Pratik on the holistic impact of tech in corporate travel. Kudos!

Kavita Sharma Khandhadia

Senior Partner @ Apexon | Certified Scrum Product Owner | Former Co-founder Mytripkarma

1mo

Congratulations on this incredible opportunity to share your knowledge! More power to you.

Vinit Mody

Lead Technical Program Manager at Mastercard

1mo

Truely inspiring thoughts on AI impact on Travel industry Pratik Modi . Congrats for this great opportunity . I am sure all the attendees got inspired by your thoughts.

Fantastic insights, Pratik! The hyper-productivity AI provides for travelers and travel counselors is revolutionary. Exciting times ahead! 🚀

Amazing..! Many congratulations..! So proud of you ✨

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