Pierre-Antoine DAGAND’s Post

Research reveals what customers want and don't want when incorporating tech across all restaurant segments.   When it comes to dining out, consumers enjoying full-, limited-service, or off-premises experiences would like a side of technology with their orders, but only for specific applications and depending on the segment.  According to National Restaurant Association research, restaurant customers said they’d prefer using more technology when ordering and paying for meals, but aren’t quite ready to have their food prepared by automated systems or robots. They also need some time to get used to ordering from AI-generated persona on video screens.

Automated Meal Ordering and Payment a Draw for Customers

Automated Meal Ordering and Payment a Draw for Customers

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