Perfaware’s Post

Wondering how you can improve your customers' digital experiences? Here are a few ideas to take your business to the next level. Be it personalization, customer engagement, or anything else, our team of experts can help you revolutionize your Digital Experiences and help you cater to your customers better with our Salesforce Experience Cloud expertise. Talk to our team today! #digitalexperiences #customers #personalization #Salesforce #ExperienceCloud #SalesforceExperienceCloud #SaleforceCrestPartner #sdfcpartner #HubSpotPartner #CertiniaPartner #Solunus

#Agentforce along with the #Data cloud can be a game changer: In today's fast-evolving customer engagement landscape, delivering personalized, real-time experiences is no longer optional—it's essential. This is where #Agentforce and #Salesforce #Data cloud come together as a transformative duo for organizations. #Agentforce empowers customer service teams to act as trusted advisors by leveraging the full power of #Salesforce. Paired with Data Cloud—Salesforce’s real-time customer data platform—it unlocks a 360-degree view of customers, updated instantly with every interaction. Consider this scenario: A customer reaches out with a query. Instead of navigating fragmented systems, the agent has real-time insights—past purchases, service history, and preferences—all consolidated by Data Cloud. With Agentforce, the agent delivers tailored solutions, identifies upsell opportunities, and even predicts the customer's next need. The results? •Higher customer satisfaction •Faster resolution times •Deeper loyalty As businesses scale, combining these solutions ensures they don’t just meet customer expectations—they exceed them. #Agentforce #DataCloud #Salesforce #CustomerExperience #Innovation

Missed out on our Salesforce Connections session? Get in touch to request our deck and discover how top brands like Funko, Ralph Lauren, and PopSockets are transforming eCommerce with AI and Salesforce Commerce Cloud. Don't miss this insight! Shoot us an email [email protected] to request the deck or at the link below. #ecommerce #retail #CNX24 #salesforce #commercecloud #ai

The seamless integration of the loyalty technology stack is essential and achievable these days. This survey is a great opportunity for professionals to share insights and help to shape the future of loyalty tech. Join the Loyalty Tech Integration Survey 2024 and share your insights 🚀 #LoyaltyTech #LoyaltyPrograms #MarTechIntegration

How can B2B customer experiences be transformed to create a greater impact? Today’s B2B customers expect the same personalization and levels of care that they receive in B2C interactions with brands. Join us on March 27th for an insightful Adobe Summit session we’re leading with Toyota Material Handling, where we’ll dive in to how we worked together to implement an enterprise-grade martech strategy using the Adobe Experience Cloud. Add it to your calendar below! https://deloi.tt/49W79c5

How much is a happy customer worth to you? This isn't a philosophical question, it's a real question, do you have a metric by which you measure happy customers? Can you show me the dashboard where you measure it? Please don't say it's Net Promoter Score or Customer Satisfaction Score. Why, because it's not a business metric, they're important metrics but they're not business metrics. Fun fact our SAP research together with our partner in the advocacy space Mention Me and our friends at Qualtrics in some large brands and fast growing brands in the US and Europe has found that customers who employ NPS or CSAT metrics in their business are MORE LIKELY TO RESPOND TO LOW SCORES THAN HIGH SCORES. CSAT is often owned by Customer Service or Customer Operations - their job is to deal with issue resolution towards a customer outcome, but they often are not teams with financial KPI's when it comes to growing sales or customer lifetime values. This is a business problem not a technology problem. But don't worry, myself, Kat Wray and the amazing Mention.Me team will be looking at simple, easy to implement tactics and metrics we can use as #customerexperience professionals to put a dollar value on a happy customer and use them to drive growth through #referralmarketing and #customeradvocacy in your #digitalmarketing. This is an interactive session with limited spaces where we'll be answering questions on the core cases and helping you build a case to care more about the happy customers and use them to drive more sales. https://lnkd.in/e2M-NPYf

Super excited for this session next week where Mention Me's Chief Growth Officer, Darren Loveday, will be joining forces with SAP's Chief Expert for Customer Experience and CRM, Alex Timlin to discuss: - The jeopardy brands are putting themselves in by looking too short term in their approach of paying for growth (over-relying on paid channels to acquire customers and discounting to keep them) - How a new metric - Earned Growth - is helping brands understand their 'health' and ensuring they are investing marketing budgets in the best place to drive long term, organic growth - How the likes of Huel, BrandAlley & Puma have turned this into a reality and mastered the art of turning customers into a profitable growth engine that gives their brands superior economics Register here for the session: https://lnkd.in/eKHjkkQZ

Curious about what sets Salesforce Service Cloud apart as the ultimate customer service solution? From personalized support to seamless omnichannel experiences, explore how Service Cloud empowers businesses to deliver unparalleled customer service. Dive into the latest insights on mindZvue Technologies blog. Read more: [https://bit.ly/3TZ3YtV] #Salesforce #ServiceCloud #CustomerService #mindZvue

Not sure where to begin making improvements to your self-service? How to leverage AI capabilities that you already have access to? What are the real business impacts you see from implementing change? Then you don't want to miss our Salesforce Guided Buying and Selling live webinar today! Just a couple hour left until the Powering Self-Service through Guided Buying and Selling live webinar with Andy Peebler, Rafael Ruppel Ruiz, Chris Brown, and John Lehrkind. https://lnkd.in/gG8vw32Z Salesforce Commerce Cloud Belden Inc. #totalcommerce #guidedbuying #AI #Selfservice #b2bcommerce #RLM #revenuelifecyclemanagement

Announcing our strategic partnership with a top real estate leader! Together with Kloudrac, they're leveraging Salesforce Sales Cloud to elevate operations and enrich customer engagement. For your company's digital transformation journey, contact us at [email protected] today. #DigitalTransformation #SalesforcePartner #RealEstateTech #realestate #kloudrac #salesforcepartner