Markets are not fair to smaller businesses. But there is one thing you can do to win. Big companies keep getting bigger, have more loyalty, have massively more mindshare and word of mouth, rank for more stuff on search engines, attract better talent, and so on. The list of advantages is huge. Evidence-based marketing suggests that if you want to increase your market share, you have to outspend competitors (excess share of voice). As a smaller business, you can't do that. You can't win on money - outspending others to get your message out there. But - you can make your messaging ~3x more effective. Research from LinkedIn’s B2B Institute and Warc suggests that showing a “promise to the customer” can make your message projection measurably more effective without spending an extra dime. They analyzed 700 B2B campaigns with lower budgets, and Customer Promise campaigns were 2.8x more likely to increase market share. As the study's authors put it, this takes your messaging from “nice-to-have” to an essential full-funnel deal-closing advantage. What is a promise to the customer? It's exactly what you think. "15 minutes can help you save 15% or more." It's a promise of a specific outcome. What makes a promise even more attractive is adding emotional appeal. As Les Binet and Peter Field have pointed out: “In 70% of B2B cases, emotional consideration is of equal or greater importance than rational consideration.” Three key components of an effective promise, according to the study: - Highly memorable - emotional, pattern interrupt, bold. - Genuinely valuable - matches customer desired outcomes. - 100% deliverable. The customer promise should be actionable and verifiable, ensuring customers can trust the product's claims. This has implications for both - your ad campaigns AND your home page (100% of would-be buyers will check it out). Today, fewer than one in five B2B campaigns make a promise. This is your opportunity. This is not a line of ad copy to write but a strategic messaging issue. What should you as a company promise? Then, communicate it everywhere. Where to start? ICP research. Find out their dream outcomes and the obstacles they face getting there. Make a list of the biggest pain points and dream outcomes. Start crafting specific promises around those, and test their appeal with your ICPs (run preference tests for that). ICP surveys, message tests, and preference tests are your best friends here on your way to that ~3x increase in market share.
That is so true Peep Laja! Our promise is to increase conversion rates in 20% - or your money back. And this is a fundamental messaging across all our communications. If the customer needs data to back it up, this real-time status leaves no room for doubts: https://status.pathmonk.com/conversions Average increase is at 60% 🔥
Nice summary Peep! It’s an excellent study. For followers not familiar, WARC’s podcast on the topic is worth a listen. Ditto, the The Sleeping Barber Podcast episode with Roger Martin. One of the things I like about PTTC is that it’s a strategy concept, not exclusively a marketing concept. The marketing/comms team can’t start inventing promises. - Product has to deliver the promise. BMW can’t be “The Ultimate Driving Experience” if 1 in 10 cars roll off the production line faulty. - Price. If I don’t save 15% on my insurance in 15 minutes, GEICO isn’t believable. Not good for an insurance brand. - Distribution (physical availability) must align with boots on the ground or SaaS platform uptime. Want to dominate the Western United States? Better be sure your product is available *where* and *when* customers need it. - To wrap with marketing/comms, is the promise believable. Will I really save 15% ..? PTTC should be more famous than it is. It tightly integrates product development, marketing, and broader corporate strategy.
I’ve just experienced this same issue with a client two days ago. The product itself is commoditiezed, so it’s out of the picture. But we can play the promise card, that the offered solution will really solve their problem (and a bit beyond that) because it’s backed by a digitalized process (not available among the competitors of same size) and a specific vertical know-how. This choice helped to position the brand as an innovator in a differentiated way. All crafted in a message (short video + website hero message) purely emotional, but playful, because the brand I’ve built before allows that. Industrial super-boring turned fun sector with zero budget.
Wow, fascinating insights on leveling the playing field for smaller businesses! Promising specific outcomes with emotional appeal is key to winning over customers. Exciting strategy ahead! Peep Laja
Key part: 'this isn't a line of ad copy to write but a strategic messaging issue' 🔑 You've got to find that core, promise that you can actually stand behind. Then go out put a stake in the ground. Repeatedly.
I guess it also goes without saying: only promise what you know you can fulfill. If you promise something you haven't proven can be done, that's a surefire way to hit rock bottom. You want to be the brand that connects with customers on an emotional level and backs up that connection with rational proof.
Great insights! Making a promise to the customer can truly set you apart and boost market share. Emotionally appealing, valuable promises are key. Peep Laja
It’s not about spending more, it’s about marketing smarter with evidence-backed strategies.
Your promise = your offer. 4 factors that play into a strong offer: 1. Outcome Promised 2. Certainty of achieving. (Guarantees, social proof support this) 3. Time it takes to achieve outcome 4. Cost (monetary & non-monetary) associated.
Go-to-Market Acceleration | Co-host of gtmPRO Podcast
1wBefore starting with ICP Research, confirm that your ICP wasn't formed with strong opinions and weak data. This can't be what you WANT your ICP to be, but what it is. If you want/need to change your ICP (move up market, new segment), then you are back in Product-Market Fit stage. Proceed with caution.