Invest in values. Invest in morals. Invest in integrity. As opposed to mere ads. And you avoid getting heckled in parliament. And raped on Twitter. There are no excuses for Woolworths or for Coles or for its agencies M&C Saatchi and DDB Australia and it's marketing training consultant Mark Ritson (marketing staff apparently did the mini MBA program distributed by Monash University. Both brands have earned themselves over 100 million in regulatory fines for consumer misinformation. Misinformation is not miscommunication. It is a deliberate attempt to fool the customer and increase market share and revenues this way. Given I was Director of Digital at Droga5 on Woolworths Supermarkets before leaving to become of OGILVYONE WORLDWIDE LIMITED - still number one for direct and digital communication personal communications that get people to act (that was the way I positioned the KL Office very successfully) - it saddens me to see Woolworths fall - given the "never before seen in in Australia, digital applications we created for them such as the seasonal fruit and veg selector that got them to EAT FRESH! It was the first time, anyone had used technology and data to automat what fruit and veg were advertised based on season to ensure freshness (their proposition). Still, what do you do? When brands get ARROGANT, they get COMPLACENT and start to lose customers and jettison partners and agencies as the"whodunit" syndrome finally kicks in! And THAT in a nutshell is what has happened to Woolworths Supermarkets , Coles Group , M&C Saatchi UK , DDB Group Australia Australia and Coles Group and their marketing consultant. They all fell for the oldest trick in the book - they "slapped each on the back". Ignored the naysayers. They became arrogant and COMPLACENT and their brands are now paying a HEFTY price for their their decision. When managing brands - it's more stressful than managing Kim Williams (Foxtel/ABC) + one cannot afford to take one's eye off the ball! It's unprofessional. Patrick DSOUZA Marketing Communications Adviser Redfern Sydney Australia 🦘 Marketing is Communication And EMPATHY will alway beat creativity EMPATHY FIRST is the way Seek First to understand - the business problem you are trying to solve!
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