Party City reposted this
🎃👻 I had a productive day in our White Plains, NY, store watching customer buying patterns with store leaders Miranda and Laurie. Our customers shop at Party City with high intent, so we changed our greeting to "What are you celebrating?" When we know what the customer is seeking, we can recommend a solution, enhance the shopping experience, and deliver higher conversion rates. #makingithappen
I do the store 🏪🏬 where I live i need more money tho
Miranda showed me the ropes during my in-store experience 😊 the best
What are you celebrating? GENIUS
I miss working for party city. They genuinely care about customers and staff. Being on the team with party city is fun productive and feels a little bit like being a part of a family.
Stay engaged; weekend visits are the best, stores need the leadership!
Incredibly powerful yet simple change. It’s like how Chick Fil A changed their “thank you” to “it’s my pleasure” and saw customer satisfaction increase. The customer facing employee will always be the key to success!
Excellent!! Your stores are a destination and most visitors are there for a reason. (In my personal shopping experience 😊) Personalizing the interaction for the customer will most certainly better the chances for closing the sale!!
I like that question Barry. When stores ask me can I help you? I always say no but your question should promote conversation and lead to a better shopping experience.
Happy Halloween 👻🎃👻🎃👻🎃
Store Manager at Party city
1moLike Blake, I also miss working at Party City. I worked for this company for almost 28 years and experienced all the highs and lows of this customer friendly company and all the growing pains. I would like to wish to all current team members and management their current success in providing the best customer service and making it friendly, easy and accurate