Someone recently shared a last-chance email that used phrases like: - This sucks - You screwed up - If you're lucky, you might be able to grab a ticket Snarky choice. I checked the company’s website to look at its brand voice. It seems playful and fun while the email is snarky and antagonistic — a definite mismatch. Regular subscribers will notice a jarring voice shift like this, but there’s more to it than voice alone. To borrow the emailer’s words, the message sucks. No one in the comments section liked it. Presumably they aren’t familiar with the brand and its voice (though most could be a good fit for its services), so the voice mismatch isn’t a factor with them. Cringe… Desperate… Turn off… Insulting… Hard no! Why did the message repel readers? Even if you don't mind a snarky tone of voice, no one likes to be told they screwed up or that they suck for not acting on a given offer. This reminds me of an email that called readers ugly and stupid (using a personalized merge field). While I knew it was a joke, it still felt bad to see a sentence saying, "<Name> is stupid and ugly." Readers might get it, but they don't like it. And they’ll unsubscribe just as I did. Humor, sarcasm, and snark are risky. You can poke fun all you like (if it aligns with your brand voice and personality), but DO NOT DIRECT IT AT YOUR AUDIENCE. Throw rocks at common enemies, not your reader. This is easy enough to fix. Here are a few simple tweaks: ✧ Instead of “This sucks” → try “You’re not coming? Say it ain’t so!” ✧ Instead of "You screwed up" (by not buying a ticket) → try "We screwed up" (by not giving you enough time to buy a ticket / by not clearly explaining why you should attend / whatever the reason may be). ✧ Instead of "If you're lucky, you might be able to grab a ticket" → try "It's your lucky day. We still have tickets!" How did you feel before? How do the changes make you feel now?
Yeah, a huge turnoff when the tone is very judge-y and demeaning. The same goes for actions. I recently blocked a couple people whose tried to call me and/or text me literally minutes after I signed up for their email freebie. It just felt so invasive... like why would I want to work with them?
Bravo! Preach, Pamela!
Writing with Real Intelligence Since 2006 | Asset Writer | Copywriter & Brand Voice Specialist for Visionaries and Changemakers | Hiker | Humans First, Then Voice, Then Words | Outdoorsy | Dog Obsessed
6moHere's a link to the original post by Nisha N.: https://www.linkedin.com/posts/nishanandakumar_copywriter-activity-7206176869010874368-V0vS?utm_source=share&utm_medium=member_desktop