OtailO’s Post

If getting rid of serial returners means reducing serial shoppers, would you do it? Serious returns management, like OtailO, should use data to weigh when to reign in and when to let go. #brandloyalty #customerloyalty #enterprise #returnsmanagement #returnsmanagement #data #protectthemargins #nextbestshelf

Returns cost brands a huge amount of time and money. Customers hate needing to make returns (those that aren't bracketing or gaming the system). Poor processes create unnecessary waste and environmental impact as well. The good news is this can all be optimized, completely end-to-end, with benefits to bottom line, customer satisfaction, time spent and the environment. If you're at Home Delivery World USA this week say hi to Bernadette Hunter from ReturnBear - she can help you unpack how to package up your reverse logistics so that it doesn't suck. #HDWUSA #TMM #HomeDeliveryWorld #TheMiddleMile #returns #reverselogistics #ecommerce

A 365-day return policy?! Yes, you heard that right. When it comes to returns, Swoveralls leads the way with generosity, offering their customers 365 days to make a return. However, this opened up some challenges of its own. Swoveralls turned to Corso’s ShipHero integration to reduce fraud and eliminate headaches by auto-finalizing returns as they are processed in the warehouse and leveraging Corso’s customized automation rules to handle returns, exchanges, and warranties. Not to mention, Swoveralls also has a streamlined process with their 3PL, ShipDaddy. Without ever leaving their WMS, Shipdaddy can inspect, classify, and complete a return. Once processed, they use an automation rule to auto-finalize the return in Crew, removing the need for any manual processing for the Swoveralls team. This combination of Corso, Shiphero, and Shipdaddy allows Swoveralls to efficiently streamline their return logistics, allowing for a quick resolution for the customer, a lighter CX load for the Swoveralls team, and a large reduction in return fraud. #Returns #ReturnLogistics #Ecommerce #Shopify #DTC #Warranties

Love it or hate it, today’s customers want to move FAST! 🎢💨 How can you speed up the checkout process without sacrificing customer service? Here are seven tips. https://hubs.la/Q02Rpvb70 #grocer #grocerystore #supermarket #smallbusiness #selfcheckout #retailbusiness #retailinsights

One of the main reasons why global marketplaces and retailers want to partner with HUBBED, is because of our extensive network of parcelpoints. Not only does it provide convenience for consumers with hours better suited for people's lifestyles, but also because our agents adhere to rigorous compliance measures resulting higher than average NPS and customer ratings. #pudo #lastmile #ecommerce #retail

Shrinkage is a big problem for grocers using traditional self-checkout lanes, with data showing nearly 40% of store thefts happening there. But should grocers accept this as a necessary evil? Not with Shopic. Shopic’s clip-on smart device uses advanced computer vision to track every item placed in or removed from the cart, reducing shrinkage margins to less than 0.5%. In our blog post, we explain how Shopic solves the shrinkage problem, while it also delivers on the promise of a frictionless checkout experience. https://ow.ly/rN9Z50TPPxW

It's not just about diversifying your carrier options. It's about making sure you set yourself and your customers up for success. “It's all about putting control back into the retailers’ hands,” said Amy, “We do that daily. That's the impetus of who we are.” Check out this great recap! #deliverysolutions #lastmile #retail

Our LTL is only possible with our amazing Cross-Docks - here's a glimpse into how they operate in the WARP LTL network. Our proprietary technology empowers both drivers and Cross-Docks with real-time tracking. This seamless tech integration provides unmatched visibility and control from when a shipment is picked up until its final destination. Upon arrival at our Cross-Dock facilities, each pallet undergoes a meticulous process. We scan, weigh, and photograph every item, providing concrete evidence of their condition and precise data on your shipment. Our custom-designed Cross-Dock app is an essential tool for all warehouse personnel. This mandatory system ensures consistent, accurate processing at each Cross-Dock partner’s sites. WARP's commitment to accuracy and transparency means you receive timely, reliable updates throughout the shipping process. Our system is designed to keep you informed and in control. --- Contact Us: [Discover how WARP can transform your logistics - Reach out to us today!] (https://lnkd.in/gqW5QPMy) #technology #middlemile #logistics #supplychain #innovation #crossdock #freighttech

Here’s a glimpse of how our cross-docks operate within the Warp LTL network.

Zappos, the online shoe and clothing retailer, has revolutionized the concept of customer service 🤯 They did something radical and actually made it pleasant to talk to customer support! In a world where everyone wants to deflect and automate customer support, or even hide phone numbers to discourage customers to call, Zappos did the exact opposite. In fact, they encourage you to call them 👀 Zappos employees are empowered to make decisions that best serve the customer, no matter the cost. This might mean sending flowers to a customer who had a bad day or spending hours on the phone to ensure complete satisfaction. No scripts, no time limits, just genuine human connections. The results speak for themselves. Customer loyalty through the roof, word-of-mouth advertising that money can't buy, and a company culture that attracts top talent. #customersupport #customerservice