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Switching EDI providers feels risky - especially when you're growing fast and managing major retail partnerships. For Caraway Home, a fast-growing home goods brand, that leap became unavoidable when their legacy provider couldn’t keep up. Delays of up to 12 weeks to onboard trading partners, clunky interfaces, and unclear communication left their team struggling to manage EDI during a critical growth period. "We started looking for a partner that could move at the same speed as our business," explains Mark Riskowitz, VP of Operations at Caraway Home. The turning point came when they upgraded their ERP. Rather than patching together solutions, the premium cookware brand saw the opportunity to make a clean break and embrace a modern approach to EDI. Not only did Caraway maintain all their existing retail relationships, but they also onboarded Home Depot in just 10 days post-switch. Their lean team now manages EDI partnerships more efficiently than ever, with proactive support handling technical challenges before they become problems. If you're feeling stuck with legacy EDI but worried about the risks of switching - you're not alone. But as Caraway shows, sometimes the biggest risk is staying put.

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