Olga Maslikhova’s Post

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Founder & Host @ TheJCurve | Stanford GSB

Had an incredible conversation with Igor Marinelli TRACTIAN’s founder and CEO last week. His journey is beyond inspiring, but it’s his problem-solving mindset and scaling strategies that will really resonate with founders looking to crush it in complex markets. Seven big ideas from that conversation 👇🏻 1. Building from First Principles Igor’s approach to creating Traction was rooted in his deep technical background and focus on solving real-world problems in manufacturing. Instead of chasing flashy consumer ideas, Igor went all-in on solving a fundamental issue: reducing maintenance costs for industrial machinery. His shift from solution-first thinking to a problem-solving mindset was a major turning point. Successful products start with clear, validated customer needs. 2. The Importance of Talking to Customers Early and Often Traction’s success was born from talking to over 88 facilities across the U.S. and Latin America before finalizing its product. Igor emphasized the importance of spending time in the trenches with potential customers to discover their biggest pain points. This relentless focus on customer conversations helped refine their product to meet real market needs. 3. Focus on Retention and Revenue For Igor, two metrics mattered the most: revenue and retention. He highlighted that retention is the true indicator of a product’s value. A customer staying year after year, and even expanding their usage, is a stronger testament to the product than any sales pitch. 4. Avoid the Trap of MBA-Style Leadership Igor expressed a strong preference for hands-on leadership, criticizing the traditional MBA approach of hiring a high-level executive to figure things out without getting their hands dirty. In his view, the best leaders are those willing to get involved in the day-to-day operations, understanding challenges from the ground up before delegating. 5. Say No to Non-Core Opportunities Igor also shared his approach to avoiding distractions by not expanding into non-core areas like fleet management. By focusing solely on solving problems for maintenance managers in industries he was familiar with, Traction could refine its offering without diluting resources on less relevant markets. 6. The Investor Partnership Approach Igor focused on selecting investors who understood Traction’s long-term mission, emphasizing honesty and transparency in the process. Igor’s belief in fair, straightforward negotiations ensured that investors were aligned with the company’s goals. 7. Enterprise Sales is relationships Igor highlighted the importance of building trust and credibility through face-to-face meetings. He noted that while this may increase customer acquisition costs by 10-20%, it boosts conversion rates and leads to high-value, long-term clients. 🔗 to the full The J Curve episode with Igor in comment #thejcurvepodcast #leadership #entrepreneurship

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Greg C.

Podcast Host @CMMSradio | CMMS SME | CMMS Projects | Maintenance Management | NETfacilities SME

1mo

Listened last night - Great interview Olga Maslikhova!!

Bruno Martinelli

Digital Marketing Coordinator

1mo

Love how he keeps the focus on solving real problems, especially in such a complex industry. His take on hands-on leadership and customer retention are great. Founders can definitely learn a lot from his approach.

Ian Kraskoff

Founder & CEO @ Cloud Humans (YC W21) | the new way to do customer support

1mo

the last one is even more relevant for certain markets Thanks for sharing, Olga

Gabriel Garotti

Oracle | EU Citizen | Cloud Account Executive | Ex - ABInBev | Data & AI

1mo

Thank you Igor Marinelli and Olga Maslikhova for the insights!

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