📣 Noah Stambovsky’s Post

Getting jazzed at the Zendesk AI Summit in NYC today! Kara Swisher just posed an interesting question - “Why does the public at large accept some level of human error in customer support, but have zero patience for error in bot driven support?” She went on to say that bot driven errors are afforded much less grace and (in some applications) attract more publicity. But the public’s critique of bots should be reconsidered because 1. They make fewer errors than humans 2. If a human makes an error, it often needs to be repeated many times before all humans engaging with your customers learn from it. Whereas AI driven models learn from it and don’t make the same mistake next time. Thank you for your excellent insights today Kara! I think we’ll approach an inflection point soon where consumer patience will flip. Bot experiences will get so good that consumers will afford them more grace because net/net consumers see the enormous benefit that they offer our lives.

Go beyond the basics 🚀   It’s time to stop using AI randomly. Join Emma C. Lalley from OpenAI and Kyle Coleman from Copy.ai who are ready to help you take your GTM efforts to another level with AI. They’ll show you how to fully tap into AI’s power to streamline your sales, marketing, customer success, and operations. 💯   Here’s what you’ll learn: - How to apply AI across your entire GTM strategy - Automate everyday tasks so you can focus on growth and customer engagement - Implement a practical AI framework that drives results Register now! ➡ https://lnkd.in/dwvzcPka ⭐ Meet the panel ⭐   Emma C. Lalley A founding member of the ChatGPT Enterprise GTM team, Emma previously led sales at Segment, where she was the No. 2 Global MM Rep and a 2022 Presidents Club honoree. Kyle Coleman A Sales & Marketing leader known for his LinkedIn insights, Kyle excels in team development, process optimization, and aligning revenue teams to streamline GTM strategies. Register now! ➡ https://lnkd.in/dwvzcPka

You've heard of Journey Builder and unless you live in a cave, you've definitely heard of ChatGPT 👀 At ListEngage we firmly believe that AI won’t replace marketers, but marketers who use AI will. The innovative example below designed by our team leverages ChatGPT and OpenAI with Salesforce Journey Builder for near real-time sentiment analysis 🚀 Please share your feedback in the comments section or feel free to reach out for help.

🌟 OpenAI signs 100,000 PwC workers to ChatGPT's enterprise tier, making PwC its largest customer 🤝 PwC becomes OpenAI's first resale partner for its enterprise offerings 💰 The deal underscores how PwC believes its business will evolve with generative AI 🚀 ChatGPT's enterprise tier offers faster, unlimited interactions and more flexibility for custom models 🌐 OpenAI aims to build an ecosystem of partners to supplement its customer success team

I don’t know about you, but I hate juggling multiple subscriptions, especially for tools that do similar things but each excel in different areas (looking at you, Claude, ChatGPT, and Gemini). As much as I love testing out all the latest AI models, it’s exhausting to constantly compare one against another. So, I finally found a way to simplify this process. Hello, you.com! With one user interface, I can access 17 of the top models, from GPT-4 to Databricks’ DBRX-Instruct. If you’re tired of switching from one model to another, stop. This platform has dramatically sped up my time from prompt to answer, all while leveraging the latest models. Stop working harder, and start working smarter with just one subscription for all models.

A few weeks ago, Alex Rühl challenged me to post a “brag list” on here and, in the moment, I vowed that that was the last thing I’d ever do. They are awful, right? But then I realised that there is value in discussing and publicising the things that my team and I do….. This week is a milestone week for PwC UK as we are scaling up the roll out of ChatGPT Enterprise into every corner of the firm. It’s taken a lot of time and effort to get to this point and I’m really proud that we are one of the leading enterprises in ChatGPT E usage. Working with OpenAI has been exciting and the blend of different perspectives has really got us to a great place with the tool. We are collating all the lessons learnt and will use this to enable our client facing teams with deeper insights as they move into the delivery of openAI for our clients. Our early adopters have shown so much imagination and creativity in how they have applied all the possibilities of LLMs to their problem solving for clients and they’ve even shared some creative artworks as well (because we all know that’s the first thing you have to try out with a GenAI tool!) It doesn’t stop here though - over the coming weeks we will be expanding the reach of M365 Copilot and the features of some of our key proprietary tools. By Christmas, the power of AI available to all our people will be substantially enhanced over last week. Will they use the tools? The killer question! Certainly not if we were just turning them on and leaving them to it, so the team and I have been working on adoption - understanding best practices and how to make them work for our audiences - we have a multifaceted approach starting with our Champions event next week. All this and I haven’t touched on our work on our data strategy, our shift to M365 as our primary productivity tool or emerging tech….. I’ll have to do another “brag list” in a few weeks! If you want to hear more about what we are doing with AI and ChatGPT E take a look at this link: https://lnkd.in/e6mt_Qjm or drop me a comment below #technology #innovation #genai Peggy Gondo Darshan Chandarana Euan Cameron Asim S. Eleanor Culley Sarah McCarthy Lana Parkin Diana McKeown Alex Lewis Ben Hopper

Imagine scrolling through Instagram, seeing everyone rave about ChatGPT, but never trying it for yourself. That's what happens when you adapt only a fraction of innovative solutions. Overnight, the landscape can shift - competitors lay off staff, automate, and save big! Don't get left behind in this automation wave. Take the bold step forward and explore how full automation can catapult your business to new heights. Click this link https://bit.ly/3VjlbP4 to start your journey! #AI #Automation #BusinessGrowth #OpenAI

The day will come when LLM’s will play a role in every buyer journey. Decision-makers are already using ChatGPT to discover and compare products. And the rise of chat-powered search engines like Perplexity suggest the trend will continue. So, what do LLM’s think of your company and its products? Out of a curiosity and a desire to edutain on LinkedIn, I decided to see if I could actually answer this question for a specific product category. So I chose five popular customer support SaaS tools, and “surveyed” a couple LLM’s about their opinions of these tools. In this case I chose GPT 3.5 Turbo and GPT 4 Turbo — an interesting comparison because they have knowledge cutoffs in 2021 and 2024 respectively. So you can see how LLM opinion changed over time. (GitHub gist in the comments.) A few takeaways that jump off the page: 👉 Zendesk has been and still is perceived the best fit for large enterprises. 👉 Intercom took the cake on advanced AI features in ’21 (GPT 3.5), but ceded that position to Zendesk as of ’24 (GPT 4). 👉 Freshdesk Customer Success has established itself as a leading option for small businesses, gaining on Help Scout between ’21 and ’24. (All according to a bunch of neural network weights, that is.) This is just scratching the surface, and comparing GPT 3.5 vs 4 isn’t a perfect methodology. And yet! I think many of us will find ourselves poring over this sort of analysis in coming years. WDYT?

Here's an overuse of AI for those of us who normally enjoy the AI-wave: My wife recently got in touch with customer support for a broken product. She wrote an email with saying, "My [product] turned off mid-session, and now won’t turn on at all, even after charging for a long time." The subject line was "I own [specific product A]." She got a response from a "customer service representative" within 15 seconds saying, "I'm truly sorry to hear about the trouble you're facing with your [product]. It must be incredibly frustrating to have it turn off unexpectedly, especially in the middle of a session. I understand how important it is for your [product] to function properly, and it's concerning that it won't turn on even after charging for an extended period. Let's work together to find a solution and get your [product] back up and running smoothly." Nice enough, right? Oddly specific and a little overzealous, but hey, it's customer support. They're doing their best. She was really impressed at how quickly they got back to her, after all. The next line: "For us to provide an accurate step, can you confirm if you're using [specific product A] or [specific product B]?" She had already clearly stated this in her subject line. Then it was pretty clear what was going on. The quick response time, the specific and flowery replies, the failure to identify information mentioned in the subject line - this company had set up an AI chatbot to do their initial customer support for them. What followed was NOT a great experience for my wife. She kept having to repeat basic information and go over the problem again and again. You could tell when a real person eventually joined the chat. Things got solved a lot quicker after that. In this John Henry v. the Steam Engine, Garry Kasparov v. Deep Blue story, I'm not really on either side. I think you can do AI right, but you can also do it very wrong. I've thought about putting an AI chatbot on my own website, but after this experience, I think I'll continue to rely on a great human staff to respond to client needs. #AIcustomersupport #nothanks

OpenAI has announced a major partnership with PwC, onboarding 100,000 of the consulting giant's employees to its ChatGPT enterprise tier. This makes PwC OpenAI's largest customer to date and its first partner to resell the enterprise edition to other businesses. The enterprise tier, launched in August 2023, offers faster, unlimited interactions and greater flexibility for building customized models, along with enhanced analytics and tools. This partnership aims to demonstrate the potential of generative AI in transforming business processes and IT infrastructure. The firm has been an early adopter of ChatGPT and plans to leverage the enterprise tier to enhance outcomes, workflows, and business processes. This partnership underscores the growing importance of generative AI in the consulting industry and its potential to drive key business innovations. Learn more:https://lnkd.in/gPnSR8qu