NineTwoThree AI Studio’s Post

The AI backlash HarperCollins experienced this week is another example of what can happen when stakeholders feel AI is being used unethically.  Imagine if they were a publicly traded company. How would this have impacted the company’s value? Here’s my current approach to rolling out new products or features (with and without AI) while minimizing negative sentiment.  1) Research  - Attitudinal (How does our audience feel about AI?) - Behavioral (How do they currently use AI?) - Quantitative (Surveys) - Qualitative (Interviews)  Combining these four research methods can create the foundation for the rollout strategy and help participants have buy-in.  2) Positioning - What is currently on the market?  - Have our competitors done something similar?  - How will ours be different/unique?  This will ensure you don’t become just another “AI tool”. Differentiation can be baked into every part of the product.  3) Messaging  Once you have the research and positioning you can create messaging that would align with your personas and communicate the value.   4) Go-To-Market With a strong foundation, you can confidently launch your messaging across the mediums and channels that matter most to your personas with the highest probability of hitting your KPIs.  It’s deceivingly simple, but when implemented effectively, it can give all parties (customers, partners, employees) a sense of ownership over the new initiative.  Do you agree with this process? Or, do you think backlash is unavoidable with AI announcements?  New Source: The Verge

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