President at Zinnov | Driving Globalization Excellence & Growth Strategies | AI & Gen AI Centers of Excellence | Global Capability Center (GCC)
Building a World-Class GCC: Start with a Talent-First Mindset! When setting up a Global Capability Center (GCC), your first and most critical step is investing in talent. Here’s how you lay the foundation for success: 1. Hire A-Players: Attract top-tier talent that raises the bar, not just meets it. 2. Create a Great Work Environment: An inspiring, inclusive, and innovative space where people love to work. 3. Energize, Empower, Educate, and Excite: Equip your teams with the tools, autonomy, and opportunities to thrive. 4. Focus on Outcomes: Align everyone to a shared vision of creating impactful results and delivering value. 5. Offer Competitive Total Rewards: Compensation that motivates and benefits that show you value your people. Talent isn’t just part of the equation—it is the equation. A GCC built on this foundation doesn’t just support your global goals; it transforms them. Are you ready to build a GCC that stands out? Zinnov Namita Adavi Dipanwita Ghosh Karthik Padmanabhan Amita Goyal Rohit Nair Meenakshi Sachdev Hani Mukhey Sagar Kulkarni ieswariya k Mohammed Faraz Khan Nitika Goyal Amaresh N.
Nilesh Thakker - myPoV is that the operating intent of the enterprise while creating the GCC will determine the type of talent to be onboarded. For instance, if the intent is to create a pure play out tasking shop and cost-containment, putting together an A-team may actually be counterproductive. At the same time, if the intent is to craft a shop that will influence the parent enterprise viz. challenging status-quo and the legacy culture, anything other than an A-team won’t deliver the expected outcomes! Horses for courses! #GCCLearnings
Varun Verma
5d
"A talent-centric approach serves as the bedrock of a truly exceptional GCC. By cultivating an ecosystem of empowerment, inclusivity, and purpose-driven excellence, organizations can transcend operational support to establish their GCCs as pivotal drivers of global strategic transformation."
Both output and outcomes are necessary for sustainable success.
having worked with mulitple GCCs in setting up their engineering PODs rapidly -one of the key things that most GCCs misses is the understanding of Talent cohorts suited for them. All of them treat Indian Talent pool as one - which is where they mostly go wrong -its diverse and difficult. Talent Attraction is key and within that how do you build an efficient operational process to ensure that candidate experience is not thwarted. Outcome is key but before focusing on outcomes whether your bases are right or not needs to be checked.
Insightful
Rajakumar D
19h
Hi Nilesh Would like to join hands with you in building a world class GCC.! Regards, Rajakumar D.
Great insights - talent is the cornerstone of todays GCC success. With over 50% evolving to Portfolio & Transformation hubs, attracting, retaining and reskilling top talent is critical. Infact the collaboration with Academia, Service Providers and Startups will be the game- changer driving tech excellent through access to key talent pool !!
Thank you for sharing this insightful post. It is very true that investing in top talent is crucial for the success of a GCC. Creating a positive work environment and offering competitive rewards can truly make a difference. Focusing on outcomes and empowering teams are also key factors. This approach will definitely help in building a strong and impactful GCC. Well said!
Country Director & Head of GCC | GCCs, Shared Services & Captives | Insourcing & Outsourcing I M&A I Member of Executive Leadership Team
5dNilesh Thakker I believe outputs are equally important along with the outcomes. With a pyramid structure in most GCCs, the services at bottom focus more on the clearly defined and measured outputs that lead to an outcome at the top.