nick jimenez’s Post

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I’m the bob the builder of support orgs | Head of Support @Postal

Your Support team is a feature of your company. You can hire people to answer questions (functional) all day but building a scalable and repeatable experience that adds real value to your company is another thing. 📅 Retention ❤️ Customer Satisfaction 🌟 Product Feedback & Improvement 💰 Revenue Protection 👍 Better Brand Reputation Invest in your competitive advantage.

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