Nicholas Beasley’s Post

We're celebrating 100 editions of Housing Technology Magazine! 🎉💯 Our largest ever edition is packed full of the latest news, features, comments and opinion from across the housing and technology sector. Some of the key highlights in our milestone edition include: - Then & now - A special feature on how technology and business in our sector has been transformed over the past couple of decades. - The best of... - six popular feature articles from past editions of Housing Technology to celebrate 100 issues. - Shadow IT - How are housing providers dealing with unsanctioned software/web services? - Dark data - An in-depth look at the vast amount of data that housing providers collect, process and store, yet aren’t able to meaningfully use. - Award winners - More of our 2024 award winners share their stories We're grateful to our readers, contributors, partners, and the dedicated Housing Technology team for their long standing support and collaboration in our journey thus far - thank you! Subscribe and download today to keep up to date with all the latest tech innovations and news: https://lnkd.in/dFtDuKZ #HousingTech100 #HousingTechnology #UKHousing #SocialHousing

Have you got your copy yet? 🗞️ In case you missed it, Housing Technology's 100th magazine edition is out now! 🎉💯 Marking 16+ years of innovation and transformation in social housing technology. Key highlights in our milestone (and largest ever) edition include: - Then & now - A special feature on how technology and business in our sector has transformed over the past couple of decades. - Shadow IT - How are housing providers dealing with unsanctioned software/web services? - Dark data - An in-depth look at the vast amount of data that housing providers collect, process and store, yet aren't able to meaningfully use. - The best of... - popular feature articles from past editions of Housing Technology. - Award winners - More of our 2024 award winners share their stories. Subscribe and download today to keep up to date with all the latest tech innovations and news: https://lnkd.in/dFtDuKZ #HousingTech100 #HousingTechnology #UKHousing #SocialHousing #100editions

Check out this latest guide in partnership with HQN and Mobysoft!

Celebrating the 100th Edition of Housing Technology Magazine! 🎉💯 We are delighted to announce the release of our 100th edition, marking 17 years of innovation and transformation in social housing technology. Key highlights in our milestone (and largest ever) edition include: - Then & now - A special feature on how technology and business in our sector has been transformed over the past couple of decades. - Shadow IT - How are housing providers dealing with unsanctioned software/web services? - Dark data - An in-depth look at the vast amount of data that housing providers collect, process and store, yet aren’t able to meaningfully use. - The best of... - popular feature articles from past editions of Housing Technology. - Award winners - More of our 2024 award winners share their stories A huge Thank You to our readers, contributors, partners, and the dedicated Housing Technology team. Your collaboration and support have been integral to our journey thus far. Subscribe and download today to keep up to date with all the latest tech innovations and news: https://lnkd.in/dFtDuKZ #HousingTech100 #HousingTechnology #UKHousing #SocialHousing

Last November, I had the privilege of attending a discussion among social housing leaders on the major challenges facing the industry. The insights shared were truly invaluable. As we navigate increasing regulatory pressures, data quality challenges, and the need for process innovation, one thing is clear: collaboration and proactive solutions are essential. One of the major concerns raised was the risk of increasing regulatory pressures on the sector. With more RSHs being downgraded, there is a fear that individuals may start to game the system and focus on achieving metrics, leading to a drop in service levels. Additionally, data quality degrades at a rate of 25% per annum, making it essential to solve this problem through technology and a cultural shift towards data ownership to remain compliant and maintain high service quality. Building solutions around old processes without mapping out new processes is a failure that costs the sector millions. It's almost madness to think that simply jumping from one CRM to another will magically solve issues without addressing all the people, process, and information issues. To learn more about the discussion on these critical issues, check out our senior advisory board whitepaper. Collaboration and proactive solutions are the keys to success in the social housing industry.

New #TenantSatisfactionMeasures data shows only 58.9% of tenants feel that their landlord listens to their views (a report published by Housemark this week). We can help housing providers to improve communication, listen to residents, and take action with Civica Community Engage. The digital engagement platform makes it simple to communicate and engage with customers. You can quickly build websites, create effective surveys, and analyse real-time data to inform your decision-making and service delivery. Speak to the team at #Housing24, stand D16 about how our software will help you. Not at the event, find out more here: https://lnkd.in/gWJcxE2g #Tech #CustomerSatisfaction #TSM #Housing #Cx

Here on the insight stage at #Housing2024 we are hearing about ‘Putting power into your hands: Customer Tenant Portals at the heart of #socialhousing’ with Rich Harvey - Assistant Director of Digital Transformation at Housing Solutions Jacob Howell - Head of Sales at Prodo With a variety of ongoing sector challenges, we are having to do more with less with resources stretched as it is - however trust is at an all time low with frequent maladminstration charges. So where does digitisation come in? What about those people who can’t use digital? It’s more about marrying preference with appropriate channel, as opposed to forcing people to use online or automated services. Prodo’s research categorises users as generally falling into the following 3 categories: Digital natives (quick wins) Digital adopters (need nudging) Offline community (need interaction and support with personalised contact) And the following enquiry types: Low emotion vs High emotion Let’s digitise as much low emotion enquiries as possible (such as paying rent) to give landlord as much time and resource as possible to deal with the high emotion enquiry types - such as not having heating or requiring an urgent repair. Through their work with various social landlord clients, having built bespoke bottom-up solutions, Prodo have developed an ‘Informed Roadmap’ that can very effectively be applied more universally as a SaaS solution across the sector. This also feeds into regulatory compliance and transparency and therefore accountability. The combined system approach demonstrated by Housing Solutions and Prodo, has delivered a customer portal which is giving residents a better experience, seeing everything in one place. It has also encouraged further digital inclusion with 72% customers now registered to use online services and record year for online rent payments. What does the future hold? The Prodo app and informed roadmap is becoming a predictive tool for customer enquiries and is potential able to integrate with other tech such as remote monitoring for damp and mould or ASB noise for instance.

Check out Housing Technology and their #proptech & IT startups feature in this month’s magazine! Proud to get a mention and feature in this esteemed magazine 📚 #qrcodes #propertydocuments #instantaccess

Puzzel and Manifest Software Solutions are jointly presenting a webinar on the 21st March 2024. Empowering Tenant Satisfaction: Addressing the Challenges in Social Housing. #IntegratingSocialHousing #housingtechnology

We’re excited to be featured in Housing Technology´s annual guide on Proptechs and IT startups in housing 👀 Access management in housing can often be a logistical nightmare, including issues such as lost keys, coordinating move-in schedules, and driving to pick up or return keys. Read more in the guide below about how we are transforming housing by using existing systems in buildings to open doors with your phone, dramatically streamlining operations and reducing costs related to access. 👇 https://lnkd.in/d5jVkvrW