Thea Neal’s Post

🚨 The main reason you miss opportunities to build trust with every customer interaction 🚨 In today’s financial world, customers expect more. Without the right support, they encounter: Frustrating onboarding 🛑 Delayed responses ⏳ Impersonal, generic experiences 🤖 Each of these missed moments erodes loyalty. 💡 Imagine if every step of their journey was seamless and personalized, with real-time support at every touchpoint. Is your customer experience elevating your brand—or holding it back? 🔍 It might be time to rethink your approach. Let’s connect and discuss solutions!

Signal Bot increases customer engagement and retention by automating responses to customer support inquiries, nurturing leads by answering product questions, and sending transaction-specific messages based on past purchases.  Learn how signal bots and advanced features can improve your trading by visiting: https://lnkd.in/gXnTCBiv #cryptotradingbot #intlbm #macroeconomicforces #margintrading #risktolerance #signalbot #trendanalysis

Digital transformation in community banks - what do you need to know? We discussed with John Waupsh, Jason Henrichs and Barb MacLean at FinovateSpring ways to nurture and expand customer deposits amidst competition, tackling hurdles of client onboarding and more! Dive into the full interview on Streamly 👉 http://spr.ly/60449Ms0o #Finovate #communitybanks #digitaltransformation #CX #AI

Recently, one of our fintech clients launched a new feature, and the engagement response was LOW, so they reached out. After reviewing their messaging, here's what was missing. WIIFM: What's in it for me? They'd focused too much on the new release. But there was barely any info on how this helped their customers. This is what we did to fix that: 1️⃣ Focused on the customers, not the feature  → We rewrote the messaging from the customer POV point of view and talked less about the new feature. 2️⃣ Simplified the messaging → We used simple, direct language that mainly answered the question "What problem does this new feature solve for me?" 3️⃣ We sub-segmented the audience   → We adjusted the messaging to speak directly to the different groups and their unique needs. 4️⃣ We did A/B testing  → We looked for patterns in what resonated and what didn’t. The results were astounding. Messaging isn’t about your product—it’s about the person you’re talking to. When you’re launching something, talk about the new features. But keep the focus on your customers' needs.

A prospective client summed it up last week: "Our users don't want to open another f***ing UI." Alert to data service providers and fintechs - you're fighting a battle for screen real estate. According to Robert Greene in "The 33 Strategies of War", the critical elements are speed and adaptability — the ability to move and make decisions faster than the enemy. ipushpull's clients can channel their data to and from the platforms (chat, Excel etc.) that are already sitting on the desk. And do it fast. So if you want to find different routes to market, and deploy before the enemy, tool up with us. (Mention “battle-ready” on the Contact Form:) https://lnkd.in/etzBAgwM #dataservices #chatstrategy #financialmarkets #referencedata

Universal #digitalwallets can help businesses unlock the value of #digitalidentity. But they must be able to gain and maintain customer #trust to benefit.

🌍 Transform Your Company's Location Intelligence with Google Maps Platform Did you know most financial transactions have a location component? Yet, many fintech companies aren’t fully tapping into this goldmine of data. Here’s where we come in at Snowdrop Solutions: At Snowdrop Solutions, we're changing the game by helping financial companies make the most of location data through seamless Google Maps Platform integration. Here’s how it can benefit your business: 🔒 Struggling with fraud detection? We help identify fraud by verifying transaction locations in real-time and cross-checking addresses during KYC. 💼 Customer onboarding causing drop-offs? We streamline the process by automatically validating addresses, reducing friction and improving satisfaction. 📊 Not sure where to expand? We provide insights to help identify new market opportunities and make smarter expansion decisions. How are you using location data to solve challenges in your business? Let’s connect and discuss how we can help you leverage the Google Maps APIs for your specific needs. #Fintech #LocationIntelligence #GoogleMaps 

Learn how tokenization can transform your business! Join Forter for a discussion on "Tokenization Strategy: Getting More from Your Card Vault" and discover its power in enhancing security and customer experience. Register now.

Congratulations to @Gaurav and the @Zingly team on today's public launch of their AI suite for for customer experience in banking and financial services. Zingly continues to improve customer experiences with safe AI that balances automation and human oversight. Turning CX into a revenue generator isn't just a talking point - Zingly is proving it can be done! They're well positioned to lead the next wave of digital transformation in financial services. https://lnkd.in/gMVWvJff

🔍 Let’s talk customer portals in FinTech! Whether you’re trading stocks, managing crypto or looking at financial data, these tech platforms are your best friends for self-management and accessible insights. 💼 Curious about what goes into crafting these FinTech customer portals? 🤔 Join us as we break down the importance of customer portals and how they elevate the FinTech experience for everyone. 🌊✨ 🔗 https://lnkd.in/dkbUqztS #FinTech #DigitalTransformation #CustomerPortals #TechInnovation #Elemental