Nakul Goyal’s Post

Consumer behavior is changing rapidly, from the surge in mobile commerce to the demand for personalized experiences and ethical consumption. 📱💡 Shoppers are also looking for seamless omnichannel journeys and relying more on social proof. How will these shifts impact the future of e-commerce? Share your thoughts in the comments below and let’s discuss how these trends are shaping the future of online shopping! #obaidarshad #ecommerce #consumerbehavior

Wherever, whenever and however! Embracing omnichannel shopping is not just a trend—it's a necessity for retailers to thrive in today's competitive landscape. According to a recent study by ShipStation and Retail Economics, a staggering 73% of U.S. consumers seamlessly blend online research, physical store visits, and options like buy-online-pickup-in-store or in-store returns before making purchase decisions, with $448 billion in online sales across the U.S. and Canada dependent on these physical touchpoints. Seamless integration across all touchpoints is essential for survival, highlighting the crucial role of fast and free delivery, AI-powered chatbots for product research, and the preference for alternative return methods among consumers.  These findings underscore the importance for retailers to meet their customers wherever, whenever, and however they choose to shop. With consumers demanding a unified experience across websites, physical storefronts, marketplace channels, and social media, the pressure on retailers to be omnipresent has never been greater. As shipping costs rise and consumer expectations evolve, it's clear that the key to success lies in providing a seamless, integrated shopping experience that caters to the diverse needs and preferences of today's shoppers. #OmnichannelRetail #CustomerExperience #RetailTrends

🧵 Top 5 E-commerce Trends You Should Know About in 2024: 1/ Mobile-First Shopping: Over half of all online purchases are made on mobile devices. Is your site optimized? 📱 2/ Personalization: Tailoring the shopping experience to each customer can increase loyalty and boost sales. 🌟 3/ Sustainability: Consumers care more than ever about eco-friendly products and businesses. 🌍 4/ Omnichannel Shopping: A seamless experience across all platforms is essential for keeping customers engaged. 5/ Social Commerce: Selling directly through social media is growing fast. Are you using Instagram and TikTok to drive sales? Which of these stood out to you? #EcommerceTrends #2024 #Krepling

The New Retail Frontier: With 52% of consumers purchasing products directly from social media, retailers are leveraging these platforms to capture sales and customer loyalty. Omnichannel Experience is Key: Meet consumer demands by offering a seamless shopping experience across online, in-store, and social media channels. In-store Shopping Makes a Comeback: As consumers return to stores, online income has slightly declined to 34% of overall revenue. 63% of consumers prefer shopping in-store to see, touch, or try products before buying. Read more: https://lnkd.in/gvVr68az Unlock Omnichannel Success with Neoteric 365: Enhance your in-store experience and expand your online presence with Neoteric 365! #Omnichannel #RetailStrategy #Neoteric365 #CustomerPreference #OnlineShopping

Holiday shopping is starting earlier than ever! 🎁 More than half of shoppers will start before fall even arrives. 🛍️ This shift in consumer behavior highlights the growing importance of an omnichannel approach for brands and retailers. With shoppers researching on search engines and brand websites and then making purchases both in-store and online, a seamless experience across all touchpoints is crucial. To thrive in this landscape, #Syniverse CPaaS Concierge is your answer. Our cloud-based messaging platform connects businesses to customers seamlessly across all channels. 🌐 With a flexible, plug-and-play approach, you can customize the platform to fit your budget and marketing strategies. Enhanced engagement, increased revenue, and greater ROI are just the beginning. Syniverse's CPaaS solution has increased mobile opt-in databases by over 40%, driven $1.2 million in revenue from a single campaign, and achieved a 34x ROI on SMS campaigns. Ready to transform your customer engagement this holiday season? Speak with an expert today and simplify your digital transformation: https://lnkd.in/eBWmBQRZ #Omnichannel #Retail #CustomerExperience https://lnkd.in/ewsQBaFD

🌟 Hey E-commerce community! 👋 Today’s ever-online consumers expect a seamless transition between your app and shops, whether it’s online or physical. Your channels and supporting resources should work together to help you reach your business goals. In today’s market, having a few channels is not enough. 📊 Consider these stats: - 85% of retailers globally say omnichannel is their top priority (PwC, 2017) - Online shopping and eCommerce are rapidly rising due to the pandemic changing consumer habits (Deloitte, 2020) - Omnichannel strategies help achieve up to 23 times higher customer satisfaction rates (Medallia, 2017) - Omnichannel shoppers log 23% more repeat shopping than those that use only one channel (Medallia, 2017) Is your business ready? 🚀 The omnichannel trend is here to stay. Digital natives expect consistency across platforms, with fast and efficient communication on whichever channel they choose. Are you ready to embrace omnichannel technologies to meet changing consumer needs? Let's discuss the opportunities that these industry changes offer you. #Ecommerce #Omnichannel #RetailTrends 🛍️ #NFQ

Customers are turning to social channels like TikTok Shop and Pinterest to make purchases from their favorite brands. But disconnected shopping experiences can cause even loyal customers to retreat. Retailers need to close the gaps between their disconnected ecommerce processes to make sure the sales process is fast, smooth and efficient from end-to-end. Integrating pivotal tasks including order processing, inventory management, shipping and customer interactions can optimize the entire customer experience. You can find more omnichannel ecommerce insights here: https://bit.ly/45KTbZF #OmnichannelEcommerce #OnlineShopping

A lot of talk surrounding e-commerce these days mentions ‘the Omnichannel.’ But, what does that term mean? And how do brands and retailers need to respond to its growth within the shopping experience? 73% of modern shoppers use multiple channels during their shopping journey, and 81% of shoppers conduct online research before buying a product in store, mixing channels and touchpoints to reach one purchase destination. You can read more about how you can navigate this space in our article. Please find the link below https://ow.ly/ZObh30sFJRf

#Omnichannel shopping is taking over the retail landscape in 2024, led primarily by second-screen shopping According to an extensive survey, drawing insights from 1000 US based digital shoppers, 3 out of 4 shoppers compare products online when shopping in brick and mortar stores 33% of these shoppers head online to compare prices, while 24% check ratings and reviews- often leveraging image search and quick keyword searches to access information quickly 🌐 A multi-channel shopping journey has multiple touchpoints between the store, shopper, and website, as illustrated below 📲 For a detailed guide on omnichannel shopping in 2024, click here ⤵️ https://lnkd.in/dZ9hH4cd

🛒 How Will Shoppers Be Hitting the Deals This Holiday Season? The way people shop is changing, and here's the breakdown: 🌐 43% will shop mostly online but still hit some stores. 💻 26% are going all-in online. 🛍️ 23% are splitting it 50/50 between online and in-store. Hot Tip for Marketers: Focus on omnichannel strategies! Shoppers are blending online and in-store experiences, so create a seamless connection between your digital and physical stores. Incentivize online-to-offline shopping with promotions like “buy online, pick up in-store” (BOPIS) or exclusive in-store offers for online shoppers to maximize both channels.