Naehas’ Post

Following remarks by Joanne Murphy, MBA, MCBI, Interim CEO of the The Chartered Banker Institute, panel discussions on Day 2 of the Chartered Banker Annual Banking Conference 2024 explored how banks can become more inclusive and reflective of their customer base, deliver products and services to match their audience’s needs, and make ethical decisions in the era of AI and technology. Improving customer experience was a key point discussed in Panel 1, “How to Make Organisations More Intelligent”. According to Karen Dewar, Chief Data & Analytics Officer at NatWest Group, banks must create diverse teams — DE&I teams are crucial for understanding and addressing the needs of diverse customer segments. She also highlighted the potential of emerging technologies in enhancing customer accessibility to products and services. Anja Hannerz, Group Head of Sustainability, Nordea, discussed how AI can be used to promote sustainable and responsible banking and presented several AI use cases to enhance decision-making processes, but also highlighted the importance of adhering to high ethical standards in AI implementation by establishing robust processes and controls to safeguard regulatory compliance and customer data privacy. Sudip Gupta, Senior Partner and UKI Banking Industry Leader at IBM Consulting d.o.o, urged banks to invest in digital infrastructure and integrate core banking systems with emerging channels to improve inclusivity. He also echoed the panel’s thoughts that the inclusivity model should function within the guardrails of regulations. Paul Riseborough, Partner of Banking & Payments, at Capco, stressed the importance of a customer-centric approach in banking, emphasising the need to prioritise user feedback, usability testing, simplicity in product and service development, and effectively balancing technological innovation while providing a user-friendly experience. Dr Heather Melville, OBE, CMgr, CCMI, CEO and Founder, Clarke Smith Advisory chaired this session #AICB #CBI #CharteredBanker #AnnualBankingConference2024 #banking #digital #people #professionalism #technology

A Deloitte study found that 88% of banks worldwide consider data governance as a high priority in order to ensure accurate and reliable decision-making processes. But where to begin and how to be successful? This blog lists the benefits, challenges, and best practices for data leaders in banking to ensure their data governance project is effective: https://hubs.ly/Q02vK1fW0 #mdm #data #datagovernance #dataplatform #banking #financialdata #dataanalytics

Check out an article from our own Greg Holmes on how financial institutions navigate digital transformation!

In this edition of #RJTS's At the Forefront, we discuss how data analytics and pricing are essential components of the modern banking landscape due to the industry's data-intensive nature. Keep reading to learn more about key trends in bank technology, notable transactions and companies to watch including @Brilliance Financial Technology, @Curinos, @FI Navigator, @KlariVis, @MX, @Nomis Solutions, @White Clay and @Zafin.

Data science is revolutionizing the banking sector by enabling better decision-making, improved customer experiences, and increased profitability. Banks are leveraging data science for fraud detection, credit risk assessment, customer segmentation, and operational efficiency. #DataScience #DataAnalytics #DataMining #Automation #Banking #DecisionMaking #IncreaseProfitability #RiskManagement

Find out how regional partnerships unifying fragmented data opens up new customer pockets and business opportunities for Standard Chartered Bank. In this article, Kamayini Kaul, Chief Data Officer at Standard Chartered dives deep into the bank’s series of regional partnerships aimed at improving customer service, developing new products for a more digitally fluent generation of customers, helping collate data and insights into consumer habits and expectations. Learn how this was done while ensuring consented and compliant use of consumer data while also making sure core banking systems are more resilient to a myriad of threat vectors. #DigitalTransformation 🔗Read now: https://hubs.ly/Q02mQmHr0

Data analytics is revolutionizing the banking industry by providing actionable insights that facilitate and enhance the experience for the account holder. In her latest blog, Loni Luna explores how data can enable financial institutions to increase operational efficiency, personalize services, and foster continuous innovation. Check out the full blog post to learn strategies for leveraging data effectively and uncovering new opportunities. #DataAnalytics #BankingInnovation #CustomerExperience #FinancialServices #Alkami #DataDrivenInsights

Data analytics is revolutionizing the banking industry by providing actionable insights that facilitate and enhance the experience for the account holder. In her latest blog, Loni Luna explores how data can enable financial institutions to increase operational efficiency, personalize services, and foster continuous innovation. Check out the full blog post to learn strategies for leveraging data effectively and uncovering new opportunities. #DataAnalytics #BankingInnovation #CustomerExperience #FinancialServices #Alkami #DataDrivenInsights

Data-driven ATM management is revolutionizing the banking landscape, and ESQ Data Solutions is leading the charge. Our latest blog explores how advanced analytics and state-of-the-art technology are reshaping the way banks manage their ATM networks. Read more now! ESQ Data Solutions #DataAnalytics #ATMManagement #WeAreESQ

We’re reflecting on the inspiring discussions and insights at this year’s BIAN Banking Summit. Financial institutions today must innovate to stay ahead, and NTT DATA’s digital transformation solutions are helping businesses streamline, integrate, and scale. A big thank you to everyone who visited our stand and to our industry experts Stuart Dee, Richard Meirion, Vimal Lakhani,, and Vikram Bharwani for their engaging sessions on banking modernisation. #BIANSummit2024 #BankingInnovation #DigitalTransformation