Mohammad Tabaza’s Post

Remember the endless hold times and automated menus that never seem to understand your issue? As a business owner, you know how crucial seamless customer service is for building loyalty. A recent Capterra article explores the highest-rated AI-enabled customer service tools to up your game. https://lnkd.in/gVYG-v6B With these tools, you can imagine your support team empowered by AI assistants that: Resolve common issues instantly using knowledge bases and past interactions. Reduce repetitive tasks like ticket tagging and auto-responses, freeing your team to focus on complex cases. Offer 24/7 support with virtual chatbots that answer questions and guide customers. Cognigy Gorgias HelpDesk Intercom Supportbench Tidio #CustomerService #AI #MachineLearning #BusinessGrowth In the comments below, share your biggest customer service frustrations!

Wave goodbye to endless hold times and confusing automated menus. A recent Capterra article shines a light on top-tier AI-enabled customer service tools that are changing the game. 🔹 Instant Problem Resolution: AI assistants tap into vast knowledge bases and past interactions to solve common issues on the spot. 🔹 Efficiency Boost: By automating repetitive tasks like ticket tagging and generating auto-responses, your team can concentrate on more complex queries. 🔹 Round-the-Clock Support: Virtual chatbots are here to provide 24/7 assistance, answering questions and guiding customers seamlessly. Among the stars of the show, Supportbench proudly stands, recognized for empowering teams to elevate customer support with AI. We're thrilled to be featured on the Capterra list for AI solutions, proving our commitment to revolutionizing support and success landscapes. #CustomerService #AI #MachineLearning #BusinessGrowth Let's hear about your customer service challenges in the comments!

The time to enable AI is now. Learn how Algo Communication Products uses Salesforce generative AI to improve customer service response times by 67% and save $120,000 in the first year

#Topics Ordinary People Are Absolutely Repulsed by AI-Powered Customer Service [ad_1] And who is that's always right?Reality CheckCustomer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But here's a loss that their companies can't afford: paying customers.Why bring that up? Because a new survey from the technology consulting firm Gartner suggests that people don't just dislike the idea of AI being used in customer service — they're actively repulsed by it.The survey, which was conducted in December 2023 and involved over 5,700 customers, found that a whopping 64 percent of respondents said that they would prefer companies not to use AI in customer service.But over half — 53 percent — took an even harder line: they'd consider switching to a competitor if they learned a company was using AI in a customer service role — a staunch rebuttal to employers trying to automate this sector.Human NeededIt's not hard to understand the aversion to AI being used in this capacity. When customers call in, they want help. And to get help, they want to speak to another person, which can already be a tedious thing to get in the age of sprawling phone trees and maladroit website chatbo...

💡 Why Embracing AI is a Game-Changer for Businesses In today’s fast-evolving digital landscape, the power of AI is undeniable — but it’s only truly beneficial if used correctly. At XnGen AI, we’ve seen firsthand how transformative AI can be when combined with the right data, infrastructure, and strategic guidance. Here’s the thing: just using a language model or an AI tool without a well-structured foundation is practically useless. Without well-organized data, efficient pipelines, and clear instructions, many companies dive into AI, only to abandon the idea because they don’t fully understand its capabilities or potential. The frustration often lies in not being able to unlock the full functionality of AI. That’s where we come in at XnGen AI. Our goal is to make the entire process seamless and painless for our clients. We handle everything from collecting your scattered data into one place to organizing, configuring, and optimizing it. Whether you choose to integrate our solutions or apply them in your own way, we ensure that the setup is perfectly tailored to your needs. ✨ One of our most impactful use cases? AI-powered customer support automation. At first glance, automating customer support might seem straightforward, but there’s much more to it. Step by step, we teach the system to respond to common queries, gradually reducing the need for human intervention, except in rare cases. During this process, not only does AI improve support efficiency, but it also highlights both the strengths and weaknesses of your business. By feeding data into the system, training employees (on what AI is and how to use it effectively), and analyzing company workflows, you start to see the bigger picture. AI helps you monitor and analyze ongoing processes, delivering regular reports, recommendations, and even early warnings when something needs attention. 🔍 But that’s just the beginning. Building what we call the "brain" of your business is our core vision at XnGen AI. This happens incrementally, solving problems like customer support along the way, but ultimately you’ll have an advanced system that understands your business, helps craft strategies, automates a wide range of tasks, trains your people, and so much more. The only limit? Your imagination. And AI can even help there — suggesting new ways to apply its power within your organization. To me, this system is an absolute game-changer. It not only saves costs but also provides clarity, insight, and long-term value to your business. #ArtificialIntelligence #BusinessAutomation #AIInnovation #CustomerSupport #DataDrivenSolutions #XnGenAI

AI agents will be game-changers for both customer service and operations. On the customer service side, they’ll act more like intelligent advisers, helping people get the help they need faster with better, more personalized responses. AI agents are computer programs that can perceive their environment, make decisions, and take actions to achieve specific goals. They range from simple rule-based systems to complex models that can learn from experience and adapt their behavior.

So, you've got AI in your customer service toolkit. What's next? We just published a new post on the SnapCall blog, breaking down how AI is actually changing the support game. No fluff, just the real deal. Here's the quick rundown: 1️⃣ Video analysis that actually works (80% faster issue spotting) 2️⃣ Personalization that doesn't feel robotic (and boosts revenue) 3️⃣ Handle times cut by a third (your support team will thank you) 4️⃣ 24/7 support without the burnout 5️⃣ Turning chat logs into business gold We're not just theorizing here. This is how SnapCall is changing support right now. Curious? Give it a read! Drop a comment if you've seen AI shake things up in your support world. Always keen to hear real stories. #CustomerSupport #AIinAction #SnapCallInsights

🚀 WHY ARE YOU SO FAR BEHIND THE CURVE? 🚀 Let’s be real. Most small and mid-sized businesses (SMBs) have no clue what’s coming. ⚡ It’s not just about ChatGPT. It’s not Google Gemini. It’s a seismic shift in how business gets done, and if you’re not preparing, you’re already falling behind. The Age of AI Agents Is Here. Forget chatbots that just regurgitate emails or spit out half-decent responses. AI Agents are your next virtual employees. They don’t just “talk.” They do. 🛫 Book flights. 💸 Pay invoices. 📊 Reconcile accounts. 📈 Manage leads and even close sales. This isn’t futuristic sci-fi. It’s happening NOW.It’s a seismic shift in how business gets done, and if you’re not preparing for it, you’re already falling behind. Manage leads and even close sales This isn’t some futuristic fantasy. It’s happening now. Big Businesses Have Been Doing This for Years Companies like Klarna, Salesforce, and JPMorgan have spent millions building advanced AI systems to: Qualify leads Automate customer service Analyze customer behavior For SMBs, the playing field is finally leveling. Tech giants like Microsoft and Intuit are rolling out AI tools designed for small businesses. These tools can: Handle cash flow analysis Automate bill payments Manage and qualify leads while you focus on strategy Why You Need to Act Now If you’re still experimenting with ChatGPT to write better emails, you’re already behind. This isn’t about writing anymore—it’s about transformation. AI agents can automate processes you never thought could be automated. They’ll handle time-consuming tasks, scale your business faster, and free up your team for high-value work. For example, while you’re manually updating spreadsheets, AI agents could already be reconciling accounts, generating insights, and even scheduling service calls. The Reality of What’s Coming AI agents will replace repetitive tasks. Yes, some roles will become redundant. But for business owners, this is a massive opportunity: Streamline operations Cut costs Scale efficiently despite labor shortages What Forward-Thinking Business Owners Are Doing Talk to Your Software Vendors Ask about their AI plans. Find out what AI tools they’re releasing and how to integrate them into your workflow. Train Your Team Employees who adapt to these tools will be your most valuable assets. Those who resist will struggle to stay relevant. Shift Your Mindset This isn’t about replacing people—it’s about leveraging automation to scale smarter and faster. Are You Ready to Lead or Be Left Behind? The SMBs that adopt AI agents in 2025 will dominate their industries. The question is, will you? Watch this space. Pre-registration for our exclusive AI training program is opening soon. Learn the tools. Prepare your business. Stay ahead of the curve. This isn’t just training—it’s your key to thriving in the age of AI.

Learn how Tricentis stays ahead of the curve with innovative AI strategies for enhancing customer support. Check out our blog now! 🤖 #Innovation #CustomerSupport #Tricentis