Monica Ho’s Post

This week news broke that Panera Bread was, in fact, overhauling their menu. Coverage took two focal points: Embracing Value and Reduction of Menu Size. Both have fantastic implications for restaurant digital experiences and I dive into the details in this Little Rap. 1. Value is an equation: Value is when a restaurant brand delivers above expectations for a price below expectations. In Panera's case it's a commitment to larger portions with options for under $10. 2. Value Menus help drive more transactions on the digital front meaning more traffic to restaurant brand websites and apps and more opportunity for upsells and loyalty engagement 3. Smaller menus mean less decision fatigue and more pull through The list goes on of the benefits from this push. What restaurant brands should be hearing is that value is here to stay for the foreseeable future and that brands can win with value focus. That doesn't mean going cheap! Thanks to Lauren Fernandez for posting the Fast Casual article & Joanna Fantozzi for her brilliant coverage in Nation's Restaurant News https://lnkd.in/gmkv_YhR #restaurantsuccess #restaurantstrategy #restaurantdigital #digitalrestaurant #restauranttechnology #restauranttech #restaurantoperations #digitalstrategy #digitalmarketing #restaurantmarketing #restauranttrends #restaurantops

A recent article by SeafoodSource highlights the challenges the U.S. restaurant industry is facing, including rising menu prices, fewer guests, and increased debt. In response, operators might consider diversifying their supply chains and investing in customer loyalty programs to enhance guest retention. It is vital for restaurateurs to explore innovative menus that manage cost without compromising quality to continue to attract health-conscious diners. #FoodIndustry #RestaurantManagement #BusinessResilience

The Food & Beverage market is adapting and evolving: https://lnkd.in/erXhcQ2U Consumers continue to spend on dining out and at-home delivery. Quick Service Restaurants like Wingstop and Greggs are thriving, while middle-market brands face varied outcomes. The coffee and brunch sector is growing, led by brands like Greggs, Starbucks, and Costa. Independent local chains focusing on authenticity are doing well, and experiential dining venues like Gaucho and Hawksmoor are seeing great success. The industry’s resilience and adaptability are commendable. 👉 How are these trends influencing your business strategy? #FoodAndBeverage #MarketTrends #ConsumerBehavior #FandBIndustry

Curious if your restaurant is keeping up with the competition? 👀 In today’s restaurant world, knowing what your competitors are up to can make all the difference. That’s where gScout comes in. It’s your secret to staying one step ahead allowing you to track your rivals’ pricing, promotions, and customer feedback in real time! 🕵️♂️ Want to see how gScout can help you make smarter decisions? Dive in here: https://lnkd.in/gm5mwarH #RestaurantIndustry #RestaurantData #FoodTech #Grubtech

275+ 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 brands, 360M 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 loyalty members, 4 billion 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 transactions per month. This is why I always look forward to the 𝗣𝗔𝗥-𝗣𝘂𝗻𝗰𝗵𝗵 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗧𝗿𝗲𝗻𝗱𝘀 𝗥𝗲𝗽𝗼𝗿𝘁 – it is one of the best sources of the macro trends in the restaurant loyalty industry. (Yes, there are a few convenience store blended in).  This report is based on 2 years’ worth of consumer data, 2002 and 2023 combined. Stay tuned for more insights! Kshama Swamy Hanna Dalene Michael Ural Joe Yetter Savneet S. Rajvir Kahlon Link to study in comments.

Restaurants are rethinking happy hours, turning late-night slots and other off-peak times into business boosters. Here's how value-driven promotions are attracting customers. #RestaurantTrends #DiningDeals #RestaurantMarketing #RestaurantManagement

Rethinking Restaurant Success: Embrace Convenience Trends Running a restaurant is more challenging than it appears. Explore how iconic brands adapt to current consumer preferences, focusing on convenience and efficiency. Discover essential insights to stay competitive in a rapidly evolving market. It's time to rethink your approach for success. #RestaurantSuccess #BusinessStrategy #MarketInsights #ConsumerBehavior #FoodIndustry #RestaurantManagement #Efficiency #CustomerSatisfaction

The Food & Beverage market is adapting and evolving: https://lnkd.in/ezZpnQ6J Consumers continue to spend on dining out and at-home delivery. Quick Service Restaurants like Wingstop and Greggs are thriving, while middle-market brands face varied outcomes. The coffee and brunch sector is growing, led by brands like Greggs, Starbucks, and Costa. Independent local chains focusing on authenticity are doing well, and experiential dining venues like Gaucho and Hawksmoor are seeing great success. The industry’s resilience and adaptability are commendable. 👉 How are these trends influencing your business strategy? #FoodAndBeverage #MarketTrends #ConsumerBehavior #FandBIndustry

Boost Your #Restaurant's Revenue with Order 'n Go's #Innovative #Kiosks! Introduce an Order 'n Go kiosk at your restaurant or #cafe, strategically placed at entrances or near the pickup counter. Enable #customers to effortlessly place and pay for their #food and #beverage orders on their own. Our kiosks offer numerous benefits: ◾ Reduce wait times. ◾ Enhance the customer dining experience. ◾ Support various payment methods. ◾ Gather valuable customer insights. ◾ Boost your #profits. 🚀 Tap into new revenue opportunities! Perfect for multi-location restaurants and cafes. Improve customer #satisfaction, lower operating costs, and see your revenue grow. Simply fill out the form to get started: https://orderngo.io/demo

Hi everyone! Andy Berman here, Director of Business Strategy for Restaurant Solutions at Fiserv. Once a month I'm going to share something that I think is interesting and important to our industry. Today, let's talk about some of the interesting trends surfaced from a US Foods survey of ~1,000 diners. After several years of rapid growth for restaurant delivery, diner trends have begun to reverse, with dining out frequency surging in 2024 (dining out includes eating at a table at a QSR/fast casual restaurant). The average person surveyed dined out 4.6x per month (up from 3.0x in 2023) and ordered take out 3.0x per month (down from 4.5x per month). This survey also shared top reasons why diners choose to dine out at restaurants with the highest ranking reasons being the atmosphere (66%), to socialize (52%), and to celebrate special occasions (44%). This reinforces the important role of diner experience in customer satisfaction and loyalty. Great food is critical, but restaurants should also make sure that they focus on key pieces of the diner experience including speed of service and personalization. Want to read the full report? Check it out here: https://lnkd.in/gcG7cT_h