UK Army Veteran- Supply Controller Class 1. Skilled in Inventory Management and Leadership. Demonstrated history in Operations and Client Relations.
I recently had contact from a Client who indicated in a message; 'I could single handely clean this entire site better on my own than any of your 'operators'. That's 48 hours a week Cleaning! Now I am a professional person, I give respect, and professionalism where respect and professionalism is received. I have not got where I am, by yelling in emails or on a phone (though there, have needed to be occasion on a phone I raised my voice; but in a professional manner). Firstly; Cleaning Operatives are not 'operators', they do not work with fixed machinery in a manufacturing or production plant. Cleaning Operatives are COSHH trained, Health and Safety trained, People Person Trained. Trained to know chemical levels. Entrusted with holding keys for multi-million £ companies; Enhanced background checked. Work early morning hours, nobody wants to get up for and late night hours everyone else wants to spend with family. An Operative, works weekends, Bank Holidays, and often declined holiday because of the clients schedule. Some are skilled and licenced in cleaning machines that Are not just being shown a button to switch on. Some are trained in highly toxic chemicals which require rooms cleared for hours while they carryout a job (not being paid addtional). The next time anyone comes across a 'Cleaning Operative'. Say hello and thank you. Get to know them and just maybe, they won't feel you look down on them but as an equal, doing a job required. Perhaps that will make them do an even better job, rather than feel under valued. Then again; You may wish to learn everything they know, work those hours and single handedly do it yourself!!
Principle at Risk Control Services, LLC
7moI agree! Great post Mick.