Michael Remley’s Post

Join us on December 5th in McLean, VA, for a roundtable with Steve Nerheim and our friends at Main Digital to explore how #ProcessIntelligence can transform customer journeys and enhance user experience. Discover how together Celonis offers real-time visibility into processes, helping uncover inefficiencies and enabling data-driven improvements to customer interactions. Key Takeaways: -What is Process Intelligence? Understand how Celonis delivers actionable insights. -Enhancing Customer Journeys: Learn how to identify pain points and personalize experiences. -Real-World Success Stories: See how organizations use Celonis for measurable impact. Stay afterward for a networking reception to connect and discuss applying these strategies within your organization. If you’re interested, register below! #roundtable #processintelligence #customerjourney #maindigital #celonis

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy. Most run their company or customer relationships based on a product-focused mindset, which puts the onus on finding a market to sell one’s products to, rather than orchestrating growth together with customers. Instead, firms should ask three key questions to ensure customer centricity: 1. Are our strategic objectives and transformation efforts aligned with our customers’ priorities? 2. Are our solutions-design and deployment efforts configured based on customer-validated input? 3. Are our organizational setup and investments allocated to customer commitments for mutual success? #strategy

Our new report indicates that more and more people are adopting value stream management, and that customer value is a top priority. Laureen Knudsen shared in SD Times, “What we’re finding is that as companies are able to get things out to the market faster because they have that seamless integration from ideation to customer value realization, they’re able to understand more of what the customer is looking for and get that faster feedback loop.” Read the full story: https://lnkd.in/ejMdavzf #ValueStreamManagement #DigitalTransformation #CustomerValue

Customer-centricity demands that companies remain in constant conversation with their customers, identify strategic insights that emerge from the dialogue, act on them to navigate change and transform how they do business. #CustomerCentricity #BusinessTransformation

Some good questions here from HBR. "...firms should ask three key questions to ensure customer centricity: - Are our strategic objectives and transformation efforts aligned with our customers’ priorities? - Are our solutions-design and deployment efforts configured based on customer-validated input? - And, are our organizational setup and investments allocated to customer commitments for mutual success?" If you want fresh innovative thinking in your organization, reach out for a chat. #ceo #coo #boardofdirectors #innovation #strategy #customercentric https://lnkd.in/gKQ2_Xq7

Understanding and leveraging customer data is not just a marketing tool, but a strategic asset that drives informed decision-making and boosts business efficiency. Leaders can harness this valuable resource to anticipate customer needs, tailor services, and make strategic decisions that drive growth and profitability.

As #technology, customer expectations, and market dynamics drive change, sales are rapidly evolving. The traditional method is being replaced by customer-centric #strategies that focus on understanding needs, building trust, and providing resonant solutions. By utilizing #big data and technology, companies are able to develop personalized strategies which foster loyalty through long-term relationships. In order to stay competitive, you need to embrace #innovation and combine intuition with data to make more informed #sales decisions.

The barriers to fully realizing the value of GenAI are not limited to data quality, as many telco executives believe, but also include enterprise alignment. Telco leaders must bridge the gap between IT and business stakeholders’ perceptions of GenAI’s ROI for CRMs and ensure organizational readiness. Colleagues Kim Keating, Benjamin Quirt, Bryan Gauch, Matt Blair and Alex Barden tell us how.

[Scaling] The Critical Shift to Customer-Centricity in Business Recent research reveals a startling statistic: only 15% of CEOs and sales teams operate with a customer-centric strategy. This is a concerning figure, considering the undeniable value of customer-centricity in today's business landscape. Many companies still operate with a product-focused mindset, putting the burden on finding a market for their products rather than co-creating growth with their customers. This approach is not only outdated, but it also overlooks the potential of a customer-centric strategy to drive sustainable growth and success. So, how can we shift towards a more customer-centric approach? The research suggests asking three key questions: Are our strategic objectives aligned with our customers' priorities? Are our solutions designed and deployed based on customer-validated input? And, are our organizational setup and investments allocated to customer commitments for mutual success? These questions serve as a roadmap for companies looking to become more customer-centric. They highlight the importance of aligning strategic objectives with customer priorities, designing solutions based on customer input, and allocating resources to customer commitments. As industry peers, we must recognize the value of customer-centricity and strive to incorporate it into our business strategies. It's not just about selling a product; it's about creating a partnership with customers that fosters mutual growth and success. Let's take this as a wake-up call to reassess our strategies and ensure we're putting our customers at the heart of everything we do. #CustomerCentricity #BusinessStrategy #ThoughtLeadership https://lnkd.in/eeVshXYx

Feedback Loops and System Dynamics in Business. In the fast-paced world of business, decision-making and problem-solving often rely on understanding the dynamic interactions between various factors—such as supply and demand, production cycles, or customer behavior. One powerful concept from system dynamics that helps businesses model and navigate these complexities is feedback loops. Feedback loops are patterns of cause and effect that influence system behavior over time. In a reinforcing loop, actions within the system cause an amplification of certain outcomes (think of a growing customer base driving higher sales, which in turn generates more brand awareness). On the other hand, counteracting loops help stabilize or decelerate changes, such as price increases leading to lower demand, which eventually balances the market. These loops are everywhere—from inventory management to pricing strategies and customer satisfaction. At Lexidyne, we harness the power of system dynamics and advanced simulation tools to visualize and analyze these feedback loops for our clients. Our simulation models help businesses uncover hidden patterns, anticipate potential bottlenecks, and test various scenarios before implementing strategic changes. This ability to simulate "what-if" scenarios enables decision-makers to optimize operations, forecast growth, and develop robust strategies to handle complex, dynamic environments. Whether you're managing supply chains, optimizing resources, or strategizing long-term growth, understanding and leveraging feedback loops can provide significant competitive advantages. Let’s talk about how Lexidyne’s solutions can help you address the feedback loops driving your business challenges! #SystemDynamics #FeedbackLoops #BusinessOptimization #Lexidyne #Simulation #DataAnalytics #BusinessStrategy #CausalLoopDiagrams