Matthew Volm’s Post

In #RevOps, should you trust a human or a machine for your revenue growth? The answer: BOTH! Platforms like 180ops bring data-driven insights at scale, while your analyst team translates them into winning strategies. In our latest newsletter, we break down how combining human intelligence and tech creates faster, more reliable results. Check it out from here: https://lnkd.in/eArFxqma _ _ _

 CRO digest – best practices, tech & real talk about revenue from 180ops – your B2B revenue intelligence platform.

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 #SaaS #CustomerSuccess #RevOps #Productivity #TechInnovation #RevTech #180ops #CROdigest #datadriven #CX #RevenueIntelligence #B2B #DataAnalytics #GrowthStrategy #AIandHumans #180ops #datafactory

I spoke with a Head of RevOps recently and walked through how we see it here at Digital BIAS. He was shocked when I explained that we don't believe #revops is the answer for tech firms if you aren't shipping user data back into the CRM to understand appropriately how segments use your product. Tech and processes are great for alignment, user data is how you understand who you should be targeting and what messaging you should be using. So for me, RevOps is ONLY 3/4 of the solution. You CANNOT win without product user data. #saas #fintech

The same week I make my full time move to the Neon City, I will be heading to the strip for AWS re:Invent! I will be there December 3-5, so if you are planning on attending as well, please reach out. I would love to connect for a chat about all things marketing & demand gen. #AWS #reinvent #b2bmarketing #techsales #b2b #marketing #eventmarketing #demandgen #demandgeneration #saas #lasvegas #vegas #fieldmarketing #marketresearch

Great #SaaS companies recognise the power their solution and services partners bring. Not just selling licenses but their key strength of adding value to their customers with their offering. These companies integrate their partners into the relevant customer facing teams and encourage them to work together.   These great companies work hard on ensuring there is alignment with their partners on what customer success is and have a culture of opening their base to partners who add value. They have worked out early when working with the right partners they can retain, renew, and grow their customers.   With trust being the new data as #nearbound talks about, aligned partners have the front row seat to new opportunities but more importantly the ability together with the vendor to ensure happy and successful customers.   These great SaaS companies have recognised the value solution and services partners bring. They have the ability to become the moat around the company. As we have seen how integrations/API's enable a product to become a platform, we will start to see how solution and services partners enable companies to transition from a product to the full solution the customer envisioned.      

🚨 Is Passive Churn Silently Draining Your Revenue? 🚨 Passive churn can silently hurt your revenue, but proactive steps can make a big impact. Here’s how: ✅ Automated Payment Reminders: Start reminders 120 days before renewal to reduce failures. ✅ Multiple Payment Attempts: Retry failed transactions to capture missed revenue. ✅ Multiple Contacts: Ensure multiple points of contact to avoid missed renewals. ✅ Offer Payment Options: Provide flexible methods like cards, purchase orders, and e-sign. ✅ Dunning Management: Use tools to automate failed payment reminders. ✅ Easy Account Updates: Use tools that make it simple to update billing details. ✅ Grace Periods: Give customers time to resolve payment issues. ✅ Monitor Metrics: Use tools that allow for easy tracking and adjust strategies. ✅ Streamline Checkout: Simplify renewals for a seamless, B2C-like experience. At Renewtrak, we keep all this in mind and built our renewals platform around it. Want to see whether Renewtrak is the right fit for your business? Get a demo https://shorturl.at/yCM02 #customersuccess #salesops #renewals #ai #saas #xaas

We’re excited to announce that ThriveStack is now live on Product Hunt! ThriveStack enables SaaS builders to build and operate products to be self-served, Imagine enabling your users to signup, try, engage and buy your product. And your GTM teams can understand who these users are, nudge them to engage better and upsell them. Welcome to the Age of Self-Serve. We'd really appreciate your support with an upvote today! 🌟 Check us out on ProductHunt - the link is in the first comment. Thanks for helping us make a difference! 💪 #PLG #b2bsaas #saasgrowth

🚀 Elevate Your B2B SaaS Game with RevOps! 🚀 In a world where efficiency and growth are king, Revenue Operations (RevOps) is the game-changer your B2B SaaS company needs. Why? Because RevOps demolishes silos and unites sales, marketing, and customer service with a singular, laser-focused mission: accelerating revenue growth. 📈 ✅ Imagine all your teams aligned under common goals. ✅ Picture your processes streamlined, data-driven, and customer-centric. ✅ Visualize achieving sustainable growth with enhanced operational efficiency. That’s not just a dream. It’s what RevOps delivers. Dive into the future where strategic alignment, process optimization, and data analytics drive your success. 🌟 Don’t just compete; win with RevOps. 💥 #RevOps #B2BSaaS #RevenueGrowth

It's week thirty-two of 2% Better 💪 , the series where I highlight an operational improvement my team is implementing that's not world-changing but gives us a meaningful small efficiency gain. This week: finding small ways to personalize at scale! 📓 Summary: We send a lot of transactional emails to nudge users to take various actions. We just improved one of these emails to link specific support resources dynamically based on the audience. 🌀 Background: We send thousands of emails to users to set up new integrations with our product. For many integrations, there are specific setup directions. Up until recently, our emails included generic directions. Starting this week, we're now sending specific setup directions for the particular integration type in the email. This was done in an operationalized manner, thanks to my amazing eng colleague, ASHLEY GAU! Likewise, our team can easily add setup instructions for new integrations moving forward without having to ask our eng team for help :P 📈 Impact: Sending more specific information helps users set things up more quickly and will hopefully reduce the drop-off rate. And doing it in an operationalized manner means we can keep it efficient moving forward! Previous posts here: https://lnkd.in/gB3FhZa9 #CustomerEducation #CusEd #CustomerSuccess #Efficiency #EdTech #SAAS #2percentbetter

Heard the term "RevOps" and wondered if it’s just another meaningless buzzword? Think again! Revenue Operations (RevOps) is is the strategic integration of your revenue-generating teams (Sales, Marketing and Customer Service) to drive predictable revenue growth. By breaking down silos, aligning goals, and streamlining processes, RevOps ensures that every part of your revenue engine works in harmony—and, at BridgeRev, we ensure that every part of your RevOps implementation runs smoothly. In fact, we’ve guided dozens of clients to success with RevOps: 🌟 A SaaS company increased its website sessions by 116% over two years. 🌟 A home building company doubled their revenue through better alignment of marketing and sales. 🌟 A service provider boosted lead generation from 90 to over 350 leads per month thanks to streamlined support processes. Transform your revenue strategy and unlock your business’s true potential. Schedule a free consultation to explore how we can help you align your teams, streamline operations, and achieve predictable growth. #RevOps #RevenueOperations #BusinessGrowth #SalesMarketingAlignment #CustomerServiceExcellence #HubSpot #HubSpotPartner

There are still spots available for our webinar on the 5 keys to building a successful integration marketplace! Colton McCormack and Manav Sanghvi will give insights into how their integration marketplaces are driving customer engagement, improving retention, and reducing onboarding support.