Turns out IT isn't going to save the world through fancy AI models or slick automation - it's going to save themselves through actual HUMAN CONVERSATIONS! Whilst everyone seemed obsessed about AI in 2024, I watched something way more powerful emerge: real communities of IT professionals solving real problems together. And yeah, I literally traveled the world to witness it - from England to Mexico to Argentina to Portugal. Magic happens when tech folks stop hiding behind screens and start TALKING to each other! Some moments that made 2024 hit different: • Watching 100+ IT professionals drop their guards to talk mental health and burnout at SITS London • Building the Open Service Community from scratch (now 200+ members strong!) • Seeing teams transform after implementing human-centered design techniques • Recording 30+ Ticket Volume episodes with guests who aren't afraid to challenge the status quo • Crossing 15k plays on Spotify, Over 85k on YouTube! For 2025: More experimental learning, more unhinged claims about service management, and definitely more connecting amazing IT folks who are making real change happen. The Open Service Community meets twice weekly and there's ALWAYS room for more voices. To everyone who's helped make IT more human this year - your stories, your vulnerability, and yes, even your complaints about ITIL make this community what it is. And if you're not part of our weird little IT family yet - what are you waiting for? P.S. That free drink offer still stands. Find me at an event in 2025, whisper the code word to me for a free drink! Human. Centered. Everything. #LinkedInRewind #2024wrapped
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🚀 The future of tech is here, and it’s all about productivity. This new wave of technology isn’t about coding or complex skills—it’s about leveraging powerful tools that can boost your productivity by 10x or even 20x. 💡 It’s time to combine your expertise with cutting-edge tech and see just how fast things can get done. We’re entering a whole new era of innovation, and the opportunities are endless! 🌟 🎧 Catch the full episode on Spotify and YouTube! 📌https://lnkd.in/gdAZ-Mvc 📌https://lnkd.in/gzdJNbU8 How are you using tech to level up your work? Let’s talk in the comments! 💬 #TechInnovation #BoostProductivity #FutureOfWork #AIInBusiness #LeadershipInsights #ExecutingTheVision #SanDiegoVibes #ProductivityTools #TechTrends #PodcastEpisode
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"What if the choices you think you’re making are actually being shaped by algorithms?" In today's world, data science doesn’t just predict trends—it predicts you.🫵 From Netflix recommendations to Spotify playlists, algorithms analyze your every move to personalize your experience. But at what point does prediction become prescription?🏌♂️ I’ve been reflecting on how algorithms shape not only our preferences but the very choices we think we’re making.🤼♀️ Is what we’re seeing genuinely what we want, or is it subtly influenced by the platforms we interact with? I dive into this fascinating intersection of data science, choice, and autonomy in my latest article. Check it out to explore how prediction and prescription are influencing our decisions—both online and in real life.👇 https://lnkd.in/e-mzJgzn What do you think—are your choices really yours? Let's start the conversation! #DataScience #Personalization #Algorithms #TechEthics #DecisionMaking #AI #MachineLearning #DigitalTransformation #PersonalizedExperience #TechTrends #BehavioralScience #EthicalAI #Innovation #DataDriven #TechImpact #AlgorithmsInLife #FutureOfTech #PredictiveAnalytics
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The risks associated with AI are real - alienating your customers by flooding the market with generic content is one of the biggest ones. The organizations who balance content volume and authenticity are going to come out as winners. IMO brands need to err on the side of authenticity. Check out the full episode of Real Talk, Real Trust 👇 🙌 🟣 Spotify: https://lnkd.in/emxkSk9S 🟣 YouTube: https://lnkd.in/eeJ3JsM6
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🎶 Yesterday I had a fantastic conversation with Rick Hathaway preparing for our session at the SCTC - Society of Communications Technology Consultants International, Inc. event for next week in New Orleans. Rick got me thinking about how we choose tools in business and how it parallels with music choices like Spotify vs. a live band. (Rick, by the way, plays in the amazing band The SIPtones) We all know the benefits of Spotify—scalability, endless choices, and convenience. It’s perfect for certain moments, like when you’re working out or need background music. The same applies to the larger AI providers —they give you broad functionality across many areas, providing general-purpose AI solutions that work for multiple needs. But here’s the thing: when you want that truly unique, personalized experience, nothing beats a live band. A live band, like Deepdesk’s AI solutions, brings a custom touch, tailored to the event, or in this case, to your specific business needs. We help companies like DHL, Rabobank, and Vodafone elevate their customer service with highly specialized Agent Assist AI—the perfect, focused experience. So, just like you wouldn’t want a live band while working out but would love one for your special event, when it comes to customer service, if you’re looking for deep expertise, a tailored solution, and the perfect fit, Deepdesk is your live band. Excited to keep the conversation going, and if you’re ready to explore how AI can give your agents superpowers, I’d love to connect! 🎸💻 #AI #customerservice #agentassist #SCTC #Deepdesk #TheSIPtones
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What is ProMode.ai? 🎯The only (yet) Ai software subscription that completely replaces the need for a marketing agency. 🎯How do I know it will work for me? If you answer ‘yes’ to these questions: 🎯Are you a B2B company? Construction, manufacturing, professional services, technology are our favs. 🎯Does your current monthly agency engagement Include some/ all of this?: SEO Blogging Social media management Email marketing Digital advertising 🎯Are you paying $150-$250/ hr for that work? 🎯Are you paying over 5k/ mo for that work? 🎯Are you seeing less than 15 pieces of published content/ mo? (blogs, emails, social posts) 🎯Are you noticing the quality of content going downhill (generic language, inaccuracies in copy?) 🎯Are you spending too much time editing content, meeting with your agency, re-explaining the same things over and over again? 🎯Does the idea of paying a flat rate of $2500/mo for 10X high quality, branded marketing output sound like an improvement? Then we should talk. Visit ProMode.ai and schedule a demo with me 😃 30 Day Money Back Guarantee. We’re that sure you’ll love it. 💕
Meet the content creAitor, ProMode.ai! Heather Snyder (Ep7) returns to the show with episode 33. Available NOW on YouTube. Spotify, and Apple! Her new company is already blowing minds, turning heads, and will no doubt be growing as their service catches fire with B2B business owners in need of some serious firepower in their marketing strategy. Book a free demo by visiting https://promode.ai and learn more by following them here on LinkedIn: ProMode.ai 👾💯⚒️ #contentcreator #ai #marketingstrategy #marketingengine #b2bmarketing
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BREAKING NEWS :) i don't think I've ever posted 4x in a day lol Spotify and DeepMind just launched something pretty neat... AI-powered mini-podcasts that dive into your listening habits Using Google's Gemini Flash these 3-6 minute episodes feel like having a music critic who knows exactly what you've been jamming to all year and WHY Think of it as an upgrade to Spotify Wrapped, but instead of just seeing stats, you get a personalized audio story about your musical journey What a fun thing to SHARE! What's really interesting is that this is just the beginning... DeepMind is planning to bring the AI-powered audio features to other apps, and they're adding more AI personalities to NotebookLM next year I want to know exactly when I transitioned from old money to loud luxury... I want that shit analyzed PSA: AI is becoming less of a one-size-fits-all tool and more like a personal companion that adapts to your unique interests and habits This isn't good news for mass fashion Your empires built on "predicting" and creating deeply broad trends for millions are crumbling In a world where AI serves up perfectly personalized content and recommendations, 2024 may be the last year you can get away with selling the same generic styles to everyone The future of fashion looks even more fragmented and personalized than TikTok See earlier post about Amazon's data-backed Gen Z Haul selling out before Cyber Monday even hit lol #thegreatfashionreset
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🗑️You’re Wasting Time and Don’t Even Know It - Here’s How Automation Saves 90%🗑️ If you ever find yourself thinking, “There’s just not enough time in the day,” then it’s time to take a hard look at how you're operating. Manual tasks? That’s your biggest culprit. Chances are, a lot of your processes are slowing you down. Here’s the kicker: You can save up to 90% of your time by automating them. Imagine getting back the hours spent on repetitive tasks and focusing that time on growth strategies instead. The businesses that embrace automation today will be the ones scaling tomorrow. It’s not a luxury anymore - it’s a necessity. So, what’s stopping you from reclaiming your time? The tech is there. All you have to do is take the leap. Tune in here: YouTube: https://lnkd.in/ePVQT4iK Spotify: https://lnkd.in/eJmGJqsQ
Finalytics FaaS - Revolutionise Your Workflow - Save 90% Time with Automation
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Innovation thrives on the right tools. 🛠 But it's not about the latest tech or the most funding—it's about how we use what we have to turn challenges into opportunities. Since listening to this story, I've been reflecting on the importance of leveraging both technical and non-technical tools to drive innovation. It's the mindset that counts. 🧠 Embracing experimentation, accepting failure, and being open to learning are crucial. Whether it's a simple whiteboard facilitating brainstorming sessions or sophisticated AI transforming our workflow, every tool holds potential. Innovation isn't just about having the right tools—it's about making them work for us. ✨ Here's an inspiring story about someone who faced that challenge with a pencil and paper and solved "one of the most complex engineering, linguistic, and conceptual puzzles of its time." #futurism #innovation #experimentation #resourcefulness #ai
The Wubi Effect
https://spotify.com
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WOW 🤯 Ok, not sure about you, but our team at Chekhub 🚀 is constantly thinking about how the industry, especially #operations is faced with "doing more ⤴ with less ⤵ " on the daily (shout out to Anthony Consoli) be it because of the #skilledlabor shortage, budget cuts, or the disparate relationship between demand📈 and resources👷♂️ . My badass colleague Kat Canle shared a podcast below about the massive #technology-meets-#language challenge China faced at the dawn of computers and keyboards. And it’s LITERALLY a problem of "doing more with less.” Specifically, adapting over 70,000 Chinese characters to a keyboard that had only 26 ! ⌨💥 This was an amazing feat, but with an interesting cultural consequence taking root today 🤔... Have a listen👂 And happy Friday ✌ #missioncriticalsolutions #operationalexcellence #womenintech #datacentersolutions #workforcesolutions #datacenter #operations
Efficiency Enthusiast 🚀 Helping Businesses Automate, Streamline, and Scale | Optimizing processes for success ✨
Innovation thrives on the right tools. 🛠 But it's not about the latest tech or the most funding—it's about how we use what we have to turn challenges into opportunities. Since listening to this story, I've been reflecting on the importance of leveraging both technical and non-technical tools to drive innovation. It's the mindset that counts. 🧠 Embracing experimentation, accepting failure, and being open to learning are crucial. Whether it's a simple whiteboard facilitating brainstorming sessions or sophisticated AI transforming our workflow, every tool holds potential. Innovation isn't just about having the right tools—it's about making them work for us. ✨ Here's an inspiring story about someone who faced that challenge with a pencil and paper and solved "one of the most complex engineering, linguistic, and conceptual puzzles of its time." #futurism #innovation #experimentation #resourcefulness #ai
The Wubi Effect
https://spotify.com
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As a big music fan and someone who lived through (and worked with!) the rise and fall of Napster, Spotify has always been one of my favorite case studies to teach. The platform represents the perfect intersection of technology, creativity, and evolving business models in the music industry. In this deep-dive episode, we analyze Spotify’s latest moves into generative AI. From AI-generated music and podcasts to personalized recommendations powered by large language models, this conversation explores the future of creativity and innovation. 🎧 Key topics we cover: · Can generative AI amplify creativity or does it risk replacing it? · Will AI artists and podcasts reshape how we consume content? · Are AI-driven recommendations enriching our experience or just keeping us in bubbles? Full Episode: https://lnkd.in/g4Rbw-M3 Let me know your thoughts—do you care who or what creates your music, or does the final product speak for itself? 🎶✨ #MusicTech #AI #Spotify #Innovation
Deep Dive on Spotify's AI Plans by Mind Your Own Money
creators.spotify.com
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Enterprise Service Management | AI Demand Management | Mergers & Acquisitions | IT Service Management | Employee Engagement | Professional Scrum Master | Writer | Mentor | Global Leader | Open To Work
5dLove it Matt Beran! Your superpower is one of the best one-liner encapsulations of what all IT professionals should strive for. It’s a well-articulated way to say what we do, simply. 💯