Matt Beran’s Post

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Connecting the IT community by listening and sharing everything! Ticket Volume Podcast Host and Product Marketing Geek at InvGate

Turns out IT isn't going to save the world through fancy AI models or slick automation - it's going to save themselves through actual HUMAN CONVERSATIONS! Whilst everyone seemed obsessed about AI in 2024, I watched something way more powerful emerge: real communities of IT professionals solving real problems together. And yeah, I literally traveled the world to witness it - from England to Mexico to Argentina to Portugal. Magic happens when tech folks stop hiding behind screens and start TALKING to each other! Some moments that made 2024 hit different: • Watching 100+ IT professionals drop their guards to talk mental health and burnout at SITS London • Building the Open Service Community from scratch (now 200+ members strong!) • Seeing teams transform after implementing human-centered design techniques • Recording 30+ Ticket Volume episodes with guests who aren't afraid to challenge the status quo • Crossing 15k plays on Spotify, Over 85k on YouTube! For 2025: More experimental learning, more unhinged claims about service management, and definitely more connecting amazing IT folks who are making real change happen. The Open Service Community meets twice weekly and there's ALWAYS room for more voices. To everyone who's helped make IT more human this year - your stories, your vulnerability, and yes, even your complaints about ITIL make this community what it is. And if you're not part of our weird little IT family yet - what are you waiting for? P.S. That free drink offer still stands. Find me at an event in 2025, whisper the code word to me for a free drink! Human. Centered. Everything. #LinkedInRewind #2024wrapped

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Luke Keultjes

Enterprise Service Management | AI Demand Management | Mergers & Acquisitions | IT Service Management | Employee Engagement | Professional Scrum Master | Writer | Mentor | Global Leader | Open To Work

5d

Love it Matt Beran! Your superpower is one of the best one-liner encapsulations of what all IT professionals should strive for. It’s a well-articulated way to say what we do, simply. 💯

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