Mary Migiano’s Post

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Head of Customer Success @ Compt | Helping companies empower employees with benefits and rewards they’ll use and appreciate – whoever and wherever they are in life ❤️

"Tell me about your learning and development program." As Head of Customer Success at Compt, I often ask this question during interactions with HR leaders. Here's what happens: HR leaders start with pride: 💪"We have a great budget!" 💪"We offer amazing courses!" 💪"We support certifications!" Then their voice changes: ☹️"But...no one's using it." 😔"But...we can't track it." 😭"But...it's too complicated." Our research shows this gap is costing you: 1️⃣800% in productivity potential 2️⃣49% in retention challenges 3️⃣22% competitive edge to smaller companies Here's what actually works: ✅Audit your access points. How many steps are between desire and development? Each one costs you talent. ⏲️Ask your team to request learning funding. Time yourself. If it takes more than 5 minutes, it's too long. ✍️Track questions for a week. If you're answering the same ones repeatedly, you have a systems problem. ⌚Calculate hours spent on administration vs. actual development. This ratio predicts program success. It's not a quick or a one-time fix, but it's certainly steps in the right direction. And if you need help designing an L&D stipend program, that's what I'm here for. Feel free to reach out! 🙂

Mary Migiano

Head of Customer Success @ Compt | Helping companies empower employees with benefits and rewards they’ll use and appreciate – whoever and wherever they are in life ❤️

3w

Lauren Schneider, good question! Honestly, the quickest and easiest fix HR can make is giving employees and managers simple, clear ideas on how to use the funds they have. When companies say, "No one’s using it," it’s usually because people don’t know where to start or what’s even possible. Everyone’s balancing so much already, so making it easy for them to take action is key. It doesn’t have to be fancy—a quick resource with suggestions, like a spreadsheet of ideas for courses, certifications, or other growth opportunities, can go a long way. I recently attended a Career Growth webinar with LifeLabs Learning, and they shared an awesome resource full of specific skills and education ideas. I've seen that pairing something like that with a program can make a huge difference in participation.

Lauren Schneider

Head of Brand & Comms at Compt. Lifestyle benefits for all.

3w

What would you say is the quickest/easiest fix HR can do to improve professional development? Wondering if you were able to like set up a stipend for a customer and it completely changed their participation rate....?

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