Mary MacBeth’s Post

🎯 Exciting news! 🚀 We had an insightful webinar with experts from Sutherland and a special guest from Forrester, discussing how customer care can add more value than cost to your business. 💡 We dived into the transition from cost center to value center, leveraging AI/ML in the contact center, and the pivot points for realizing real business value. 🔄 What stood out? The emphasis on turning strategy into practical execution and integrating repeatable analytics processes into the company's DNA. 💼 Our panel experts, Max Ball, Noah Beltran, and Jeff Mortlock, shared their valuable insights and experiences.👥 Remember, it's time to move forward and create real change in your business. Let's embrace the possibilities together! 💪 #CustomerCare #ValueAddition #BusinessStrategy #SutherlandWebinar (Note: You can view and download a copy of the presentation slides from the webinar.)

  Get Ready for a Game-Changing Experience! 🌟 Dive into the thrilling transformation of customer care from a cost center to a powerhouse of value!   Join us as our industry experts, together with a distinguished guest from Forrester, unveil game-changing insights. 💡   We’re zeroing in on the groundbreaking potential of AI/ML in contact centers, pinpointing those crucial moments that drive substantial business gains. 🤖💼 Expect to see strategic visions transformed into actionable outcomes that not only promise results but deliver them, integrating cutting-edge analytics deep into the fabric of your organization. 📈🧬 Hear directly from thought leaders @Max Ball, Noah Beltran , and Jeff Mortlock , as they share their invaluable expertise. 🗣️   Gear up to be inspired and seize this incredible opportunity to elevate your growth! 🌱🚀 Don't miss out—this is where visionary ideas meet real-world execution! #CustomerCare #BusinessValue #AI #ML #Analytics #CallCenterModernization #DigitalEngagementCenter

🚀 Exciting news! We recently hosted a webinar with Sutherland and Forrester experts, discussing how customer care can become a value center for your business! 🎯 We delved into several key topics, including: ✨ Transitioning from cost center to value center. 🤖 Leveraging AI/ML in contact centers effectively. 🔄 The pivot points for realizing real business value. 🛠️ Turning strategy into practical execution for results. 📊 Integrating repeatable analytics processes into company DNA. Our panel boasted industry leaders like Max Ball from Forrester, Noah Beltran and Jeff Mortlock from Sutherland. 🙌 If you missed it, don't worry! You can view and download the presentation slides. Let's keep the conversation going and turn customer care into a value-generating powerhouse! 💪 #CustomerCare #ValueCenter #BusinessStrategy

🚀Exciting news! We're diving deep into the transformation from cost center to value center in customer care. 🎯 Our experts, alongside a guest from Forrester, will provide invaluable insights. 💡 We're discussing the power of AI/ML in contact centers and the pivotal moments for realizing tangible business value. 🤖💼 We'll also be turning strategy into practical execution that delivers results and integrating analytics into your company's DNA. 📈🧬 Hear from Max Ball, Noah Beltran, and Jeff Mortlock, who will be sharing their expertise. 🗣️ Get ready to be inspired and don't miss this opportunity to grow! 🌱🌟 #CustomerCare #BusinessValue #AI #ML #Analytics #Webinar

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam