Marty Kausas’ Post

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Co-Founder @ Pylon | Building the next Zendesk

NEW: Insanely powerful federated search in Pylon. No other support platform has this. Search across any Issue, Account, Contact, Article, Page, and Command all at once. Intelligent surfacing of the correct type of data. Accessible anywhere in the app with CMD+K. -- In just a second you can... 1/ Find a KB article 2/ Fuzzy search for a customer issue 3/ Change a setting (e.g. Dark Mode) -- Let's take a look at existing platforms. Zendesk ❌ Search Anywhere (no CMD+K) ❌ Global Search ❌ Jump to pages 😢 Separate search sections for different data Intercom ❌ Global Search 😢 Separate search sections for different data ✅ Jump to pages (via CMD+K, but no search across data) Salesforce Service Cloud ❌ Don't get me started 🙃

Johny Rulan

I build software 🚀 | Christian | Husband | Dad | Engineer | Founder

1mo

Marty Kausas you embody the phrase “Always be selling”. Love what you’re building with Pylon - keep it up 👍

Tanmayee Bhavar

Conversion Copywriter & Strategist | Creating Targeted Cash-Flowing Copy for Businesses

1mo

Does CMD+K also work with integrations like Slack or Teams? Would be a game-changer for support teams already stretched thin. Marty Kausas

Matthew Morley

Co-Founder and Chief Embeddablob of Embeddables (YC S18)

1mo

Did you use Command Bar or build in house?

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Pietro Galimberti

CEO @ Plino: Generative-AI-powered Accounting, Finance & Control

1mo

🤯 🤯 🤯 🤯 🤯 insane

Philip Eller

CEO & Co-Founder at AccessOwl | Simplifying SaaS Management for Tech Companies | YC S22

1mo

Really cool, excited to try it out!

Jay Thakkar

Product Management at Salesforce

1mo

The velocity at which you're shipping these features, and their quality, is incredible!

Sundus Tariq

CMO| Data-Driven E-commerce Strategist | Generated $100M+ in Revenue | Conversion Rate Optimization Expert| Revenue-Focused Analytics | Sales Optimization Expert |10+ Years Experience

1mo

🚀 This federated search feature is a game-changer! One command, all data accessible. Incredible efficiency!

This new federated search sounds like a game-changer! The ability to access all that information so seamlessly is bound to enhance productivity. It's interesting to see how this feature stands out from the competition. How do you envision it changing the way support teams operate?

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Tanuj Agarwal

SWE @Metazone || Ex-SWE Intern @EX2 || YMCA'23

1mo

one hell of a feature I must say 😋

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Tara Calishain

Busily obsessed with search engines, databases, and online information collections since 1996. GOOGLE HACKS, OFFICIAL NETSCAPE GUIDE TO INTERNET RESEARCH, INFORMATION TRAPPING, etc. The NSA thinks I'm clever.

1mo

That's a lovely ux

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