Joel Martins’ Post

CTO at Calabrio | Operating Advisor at Thoma Bravo

We're excited about this acquisition! Echo AI’s technology bolsters our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.

Calabrio, Inc.

48,213 followers

1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters

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Jim Quagliaroli

Co-Founder & Managing Partner

Congrats Joel!

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Dave Rhodes
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So glad to be able to share the news of Calabrio’s latest acquisition! Echo AI’s cool technology analyzes 100% of customer interactions across all platforms, providing the near-time insights for informed business decisions, increased efficiency and empowered agents – and ultimately – an improved customer experience.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Brian Daily

Helping Organizations Improve Customer Experiences with Cloud Workforce Performance Solutions | Avid Mountain Bike Rider | Super Grampa!
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Dillon Nugent

Chief Marketing Officer at Calabrio, the workforce performance company
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Joshua Block

Trusted Advisor | Proud Father of 4 Accomplished Children | Improving Customer and Employee Experiences | Serving My Community | Senior Account Executive @ Calabrio, Inc.
1w
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Robert Rivera

Chief Sales Officer - Calabrio
1w
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Frank Stich

Account Management at Calabrio | Contact Center Workforce Optimization (WFO)
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Through this acquisition, Echo AI's technology will further enhance Calabrio's Auto QA platform. Contact centers will be able to access more insights to inform actions, increase efficiencies, and empower agents.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Richard Lundgren

Customer Success Manager - Calabrio
1w
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Johan Ryding
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers.
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Robin Dahla

Helping companies achieve outstanding Customer Experience through Workforce Engagement Management.
1w
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We're excited about this acquisition! Echo AI’s technology will provide automated quality management with 100% customization and bolster our customer experience (CX) intelligence and agent performance coaching solutions. Contact centers will be able to access rich insights enabling informed actions, increased efficiencies, empowered agents and more satisfied customers. Welcome to Calabrio EchoAI!
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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Mohamed Moussa

Regional Sales Director - MEA at Calabrio, Inc.
1w
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Guess what? Calabrio is on an exciting roll! 🚀 We’ve just made an exciting acquisition that will elevate our AI customer experience (CX) intelligence Strategy to new heights! By integrating “Echo AI,” our customers will gain access to a wealth of valuable insights. This means they’ll be equipped with the knowledge they need to make informed decisions, enhance efficiency, empower agents, and ultimately, delight their customers. #AI #Calabrio #CX #Customer_Experience #WEM #Performance #MEA
Calabrio, Inc.

48,213 followers
1w Edited

We're excited to announce that we have acquired Echo AI, a generative AI-native conversation intelligence platform. This is the next strategic step in our commitment to providing contact centers with innovative solutions through real-time insights that enhance customer experiences and operational efficiency. Read more about all the benefits of this integration in the press release: https://bit.ly/4ffu1Wj #Calabrio #EchoAI #genAI #contactcenters
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