A great reminder of the relationship between strategy and technology in learning.
Learning, AI and Technology Consultant | AI in L&D | Upskilling, Digital Education and EdTech | Harvard M.Ed.
AI, or any piece of fancy tech really, is not a learning strategy. In fact, it's probably not even the solution for your regular L&D woes, like engagement. Learning strategy should align with business strategy: ➡️ If the business aims to improve client retention, then your learning strategy could focus on improving the quality of client conversations ➡️ If the business seeks greater efficiency, then you may tighten up your onboarding and performance support, among other things ➡️ If the business wants to drive innovation, then you may create programmes and spaces for people to come and create together Technology can be a powerful tool to help achieve any of these and more, but it can't be the strategy itself. An LMS with a learning library is not a career development strategy. VR is not an innovation strategy. AI is not a cost savings strategy. There is a LOT of different tech and promises out there and it understandably gets overwhelming. Starting with the business strategy will inoculate you against chasing the latest tool and throwing AI at the wall. #ArtificialIntelligence #GenAI #Learning #LearningAndDevelopment #Technology