I'm really pleased to share that our article "Implementation? Service Design alone is not the answer" is now published in the Service Design Network's journal - Touchpoint Vol. 14 No. 3 | Service Design Implementation. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation! Our article shares the combined experience of Isobel Seacombe, Alex Nisbett and Joanna Evans in delivering services for the public sector. You can check it out here: https://lnkd.in/eiVBpqWf #TouchpointJournal #servicedesign #implementation #organisation
Marianne Brierley’s Post
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Working with schools and families in London, Europe and the Middle East to being together SEN expertise and bespoke education teams.
Good to see that among the trend towards product design, content and the fusion of disciplines, Service Designers are still making the case for the trade as part of an holistic approach.
I'm really pleased to share that our article "Implementation? Service Design alone is not the answer" is now published in the Service Design Network's journal - Touchpoint Vol. 14 No. 3 | Service Design Implementation. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation! Our article shares the combined experience of Isobel Seacombe, Alex Nisbett and Joanna Evans in delivering services for the public sector. You can check it out here: https://lnkd.in/eiVBpqWf #TouchpointJournal #servicedesign #implementation #organisation
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When implementing user-centred products, practice has shown that these four aspects need to be considered. The user value, the business benefit, the technological feasibility, but especially the organizational consequence. The last is often ignored, and many (self-inflicted) barriers to implementation can be traced back to this area. ➡️ Want to learn more about Service Design Implementation. You can register for this course here: https://lnkd.in/eB5suPEP #sdnacademy #servicedesign #sdn #management #designthinking Service Design Network
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A unified brand architecture can streamline governmental operations. 🏛️ Governments are often a complex network of departments; without a unified approach, this could lead to inefficiency. A strategic brand architecture helps streamline communication and improves public perception, allowing government entities to function with more alignment and purpose. From internal clarity to public trust, branding can redefine how governmental bodies connect with their stakeholders. Discover three ways governmental branding can make you more organised in the link below. 👇 #branding #brandarchitecture #government
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❓#QuestionTuesday Hello Divers 👋 Its another edition today Yesterday, we took a closer look at the intersection of business strategy and design, uncovering the value of aligning our creative work with business impact. By understanding the goals and metrics that define success in our organizations, we can design solutions that drive real results. Today, let’s reflect on practical ways to embed this mindset into our daily design practice. Questions to consider: - How can you proactively integrate business metrics into your design decisions? - When working on a project, do you ask stakeholders about the business KPIs and goals that your design can impact? - Can you recall a recent project where a deeper understanding of business objectives could have influenced a different design approach? In Conclusion, embracing a business lens in design doesn’t dilute creativity, rather it amplifies its purpose and power. By taking steps to align our designs with clear business outcomes, we increase the impact and relevance of our work. Missed out on our medium article, catch up here [https://lnkd.in/dVBTvq-j] #QuestionTuesday #DesignAndBusiness #BusinessThinkingForDesigners #StrategicDesign #designdivewithdoyin
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To date, there is no model in service design research that offers a comprehensive analysis and structure of the influencing factors in the implementation of projects. Based on the empirical results, the KUER model was developed, consisting of four phases and main activities (see Diagram). KUER stands for ‘Key Prerequisites’, ‘Understand & Discover’, ‘Enable & Define’ and ‘Reinforce & Deliver’.", from Touchpoint - the Service Design Journal "Successfully Implementing Service Design Projects" - Tina Weisser - Birgit Mager (She/Her) - Wolfgang Jonas. Learn more about the KUER Model in the upcoming course Service Design Management from Dr Tina Weisser. Read the full article here: https://lnkd.in/e2gaMie #sdnacademy #servicedesign #touchpoint #sdn #management #designthinking Service Design Network
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Distinctive business design starts with simplicity. Embrace the beauty of being uniquely simple. 🌟 #SimplyUnique #BusinessElegance #MinimalistBranding #StandOut #pencodit #pencoditconsultingservice #itconsultingservice #itservices #itconsultation #itsolution #softwareservice
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Looking for an elevated experience for your business and customers? As content experts, our work helps businesses close complex deals, engage staff and customers and drive adoption of change. Check out our latest reel showcasing how we can add value to your business. #Bareskalondon #design #business
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I was recently asked by a company for my advice on how to create a more successful design system adoption strategy. The advice and our discussions led to this new article. I hope it can also help your own efforts in getting your design system efforts to catch on. https://lnkd.in/dKbUJQh2
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Setting the Stage for Implementation - Here are five tips from our trainer Dr. Tina Weisser. Make sure to join us on November 21 & 29, 2024, to learn more about Service Design Implementation. 💡 Our add-on for Tip 4: Check out the SDN Glossary to build an understanding of service design terms in your teams here: [Insert new link] 💭 How do you like these tips? Let us know in the comments below ⬇️ ➡️ You can register for this course from our website! #sdnacademy #servicedesign #sdn #management #designthinking Service Design Network
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Are your stakeholders living in the past, or are they afraid of the future? This workshop talks about time perspectives in humans and how it affects us, BAs.
"Systemic design", does that ring a bell? How about "Learn how to use the simple framework to allow for multiple design solutions to be brought forth quicker through dialogue and co-creation between all stakeholders involved." Dialogue and co-creation of solutions with stakeholders, that sounds like a key #businessanalysis activity. ✅ Curious? More details on systemic design are at the bottom of this post. Namahn is not only hosting our next Chapter event on "The role of the Future in the BA practice" with Vera Kralova, CBAP, our Czech colleague who will be present in Brussels for this hybrid interactive session on 14 May. They are also hosting a workshop on systemic design on the same day. Perhaps you can join both? So what is systemic design? Systemic design combines concepts of systems thinking and design thinking. It helps you zoom out and look at the whole problem. It makes you see relationships rather than single parts: studying how different people in a system interact and understanding how different variables relate to each other to cause a specific issue. This is why systemic design brings a set of solutions or, better, “interventions” that can reinforce each other to drive a change in the current problematic situation. After a systemic design process, you will know which projects can benefit from systemic design or what to redesign to create space for change (e.g. products, services, policies, procedures, etc). For more information, see the links in the comments. 👇
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