Manish Tiwari’s Post

SpiceJet Limited this is regarding Unjust Excessive Baggage Charges at Boarding Gate and I request for resolution Dear SpiceJet team, I am writing this first time and formally express my frustration regarding an incident during my recent flight with SpiceJet, SG 535, on 21st Dec, 2024 from Bangalore to Delhi. At the boarding gate, a weighing machine was set up, and I was charged ₹650/Kg summing to an amount of ₹3250/- for 5 Kg for excessive baggage despite my bag being within the total allowable weight of 15 kg for checked baggage. When I asked the staff to transfer my bag to the checked-in luggage compartment, I was told that they would not accommodate the request and insisted on charging me for excess baggage. Additionally, I was informed that if I delayed, I might miss my flight, further pressuring me into paying the charge. I find this practice highly questionable and unfair. Given that I had already paid approximately INR 12,000 for the flight, the refusal to transfer my bag to checked luggage—despite the fact that it was within the total limit—feels like an attempt to extract additional money from passengers, which I consider unacceptable. I have a version of the conversation showing that I requested the staff to move my bag to checked luggage, but they denied it. I am requesting a refund of the ₹3250/- charged for excessive baggage and a full review of your boarding gate procedures, which I believe are misleading and exploitative. I expect a prompt resolution and look forward to your response. Please contact me as soon as possible. Sincerely, Manish Tiwari PNR: QBDRNC Air Passengers Association of India and Airport Authority of India request a help from your end.