Manan Mehta’s Post

Your business operations play a critical role in ensuring that your business runs smoothly and that clients are satisfied. As your business grows and evolves - your SOPs will likely need to change over time. BUT - It’s important to have a thorough understanding of the CURRENT state of your operations before making any changes. Which means ... "I'll start documenting my processes when my team gets bigger" or "I'll start writing things down when we hit hit $X in revenue" isn't an excuse. Documenting your processes NOW - as you’re building them - will set you (and your team) up for success. You'll be able to see the gaps. Your team will be able to suggest improvements. And you'll have a solid roadmap to use as a starting point as your business grows and evolves. Plus - you can use your SOPs as a tool to onboard and train your team, saving time and energy in the long run! So if you haven’t started creating your SOPs yet - now is the time!

Boost Your Business Process Monitoring with Data in Control Charts Control charts can be a pivotal tool in achieving more consistent and reliable quality monitoring throughout your operations. Here’s how: 1. Get to Know Your Data: Understand patterns over time. Identify what's normal and spot deviations early. 2. Stay Proactive, Not Reactive: Use insights to prevent problems before they grow. 3. Update Control Limits Regularly: Keep limits current to reflect your operations' real state. 4. Avoid Outdated Assessments: Out-of-date limits can skew your quality assessments. 5. Train Your Team: Ensure everyone can read and interpret control charts. 6. Foster Team Collaboration: Shared understanding leads to better quality management. 7. Encourage Continuous Improvement: Cultivate a culture that strives for constant enhancement. 8. Integrate Control Charts Effectively: Embed them into your quality assurance framework. 9. Start Now: Witness how precise and cooperative your process monitoring can become. Ready to take your process monitoring to the next level? Control charts are your key to a clearer, more effective quality control system.

Four steps to achieving operational independence. 1. Document your processes - Having clear, concise and up-to-date documentation of business processes helps ensure that tasks can be performed by anyone in the company, not just a few key personnel. 2. Implement technology - Automation and other technologies (such as ERP and Process Automation) can help to streamline and simplify many aspects of a business, reducing reliance on manual labor and freeing up employees to focus on higher value tasks. 3. Cross-train your employees - Encouraging employees to learn new skills and take on additional responsibilities will help to spread knowledge and expertise throughout the company, reducing dependence on key individuals. 4. Encourage collaboration - Promoting a culture of collaboration and teamwork will help break down silos and ensure that everyone in the company is working together towards common goals. Give it a try. Reach out if I can help. Mark W

When a buyer looks at a business, they're not just buying profits—they’re buying predictability and confidence. A company that runs like a well-oiled machine with clear systems, trained staff, and a capable general manager is far more attractive to experienced buyers. Here’s why: ✅ Lower Risk = Higher Value When the business can thrive without the owner in the day-to-day, buyers see less risk. They’re confident profits will continue post-sale. Less risk means buyers are willing to pay higher EBITDA or SDE multiples. ✅ Systems and Documentation Build Trust Buyers love to see operations documented: processes, roles, and responsibilities. When things are standardized and repeatable, the business becomes more predictable. Predictability = value. ✅ A Trained Team Signals Stability An experienced, loyal, and well-trained team ensures a seamless transition. Buyers don’t want turnover or uncertainty. A strong team gives them peace of mind—and you get rewarded for that peace. When an owner invests in de-risking, they’re not just preparing their business for sale—they’re also making it more valuable and attractive to the right buyers. If you’re considering a sale in the future, start now. Build the systems. Train the team. Empower a general manager. These steps could lead to a better selling price—and ultimately allow you to harvest the full value of what you’ve built.

Your business is unique. But when does uniqueness become a problem? If you’re anything like me, you probably use a handful of off-the-shelf tech to get things done. However, a problem I often run into is that off-the-shelf meets someone else’s unique needs - not mine. Enter frustration. I want to get things done how I work, not how someone else does. Here’s a story: We once had a client that installed solar panels. There business tried various sales tools, project management tools and the like to match their process. Eventually, they had to just “make do”. No one tool did everything, and most required them to work in a specific way (that didn’t match their business). Customer data was always about 80% accurate, as 20% could not be meaningfully added to the CRM. Projects didn’t quite have all the right people assigned to them, leaving 30% of useful information absent. People reverted to emails, wasting time and money spent on systems. Because we are creatures of habit. And if your software doesn’t work like magic, your team switches off. And switching off = work for work's sake done through habit. Efficiency suffers. Training new staff becomes difficult. Data is lost and impossible to audit. I’m not suggesting that custom software development is the answer. However, there are near unlimited solutions out there - and, as creatures of habit, we often turn to the biggest known safe solutions. So, next time you wonder, “How can I solve this problem with tech?” drop me a DM. I may be able to find something that does match your “unique”.

Ever thought about how important it is to be able to say 'no'? 🚫 In business, as in life, the freedom to refuse what does not align with our values or vision is crucial. In the software sector, this freedom is even more pronounced due to the versatility and the broad range of possible applications. 🖥️ Diversifying our business and not depending on single clients allows us to maintain decision-making autonomy and adhere to our philosophy. Want to know how you can build a solid foundation in the field of software and enjoy the freedom to choose projects that reflect your principles? Hit like, share your experiences in the comments, and follow me to discover how to enter the world of software and transform your career! Freedom of choice Software industry Business diversification Business philosophy Decision-making autonomy

Part 2.2. Does a business have required business processes? 𝟲 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝘆 𝘀𝗹𝗼𝘄 𝗱𝗼𝘄𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗵𝗼𝘄 𝘁𝗼 𝗼𝘃𝗲𝗿𝗰𝗼𝗺𝗲 𝘁𝗵𝗲𝗺: 1. Lack of Detailed Instructions and Methodology. Without clear guidance, employees may stick to outdated methods or avoid tasks altogether. Detailed, step-by-step instructions ensure everyone knows what’s expected and how to achieve it. 2. Unclear Responsibility and Authority. Employees need to know who is responsible for overseeing changes and where to direct their questions. Clear authority and responsibility help ensure compliance with new processes and smooth implementation. 3. Lack of Interdepartmental Cooperation. Effective process improvement requires collaboration across departments. For instance, during budgeting, sales should inform production about market trends and customer demands to prioritize resources effectively. 4. Management Decisions and Organizational Structure. Major changes in organizational structure should precede process improvements. Failing to do so can lead to ongoing disruptions and ineffective changes. 5. Inconsistent Databases. Merging companies often face the challenge of multiple databases with different formats. This inconsistency can slow down data verification and integration, making it crucial to streamline data management early on. After acquisition make database transition a priority in business integration. 6. Human Factors and Mistakes. Resistance to change is natural, but some employees may cling to old processes or overlook new ones, leading to errors. Engage and train your team to embrace change, ensuring accuracy and efficiency in reporting. To speed up business process improvements, keep these factors in mind and proactively address them. Most problems can be avoided with proper planning and a thorough understanding of current processes.

The Importance of SOPs for Small Businesses Standard Operating Procedures (SOPs) are detailed, written instructions designed to achieve uniformity in the performance of specific functions. They ensure that business processes are carried out consistently and efficiently. Why Should Small Businesses Have SOPs? - Facilitate Growth: SOPs provide a clear framework for operations, making it easier to scale. As your business grows, SOPs ensure that new employees can quickly understand and follow established procedures. - Prepare for Exit: When planning an exit, having documented SOPs can significantly increase your business value. They demonstrate to potential buyers that your business runs smoothly and can operate independently of its current owner. Risks of Not Having SOPs: - Inconsistency: Without SOPs, employees might perform tasks in different ways, leading to inconsistent product or service quality. - Inefficiency: Lack of standardised procedures can result in wasted time and resources, as employees may not know the most efficient way to complete tasks. - Higher Training Costs: New employees may require more time and resources to get up to speed without clear instructions. - Operational Risks: The absence of SOPs can lead to mistakes, compliance issues and potential safety hazards. Here are some key pointers for how to create effective SOPs within your business: - Identify Key Processes: Determine which processes are critical to your business operations. - Consult Employees: Engage with employees who perform these tasks daily to gather insights and details. - Document Step-by-Step: Write clear, concise steps for each process. Use simple language and avoid jargon. - Include Visual Aids: Diagrams, flowcharts and checklists can enhance understanding. - Review and Test: Have employees review and test the SOPs to ensure accuracy and clarity. - Regular Updates: Regularly review and update SOPs to reflect changes in processes or business goals. Implementing SOPs is a strategic move for any small business aiming to grow and succeed in the long term. They provide a foundation for consistent performance, efficiency and readiness for future transitions. If you want help with this, or all things Operations, then let’s talk: Book a chat here: https://lnkd.in/dZ9cZjvr Or visit my website: https://lnkd.in/d_kWNyfc

Why Invest in Training Services? In today's rapidly evolving business landscape, continuous professional development is essential for maintaining a competitive edge. Training services offer numerous benefits that can transform your organization, including: 1. **Enhanced Employee Skills:** Equip your team with the latest knowledge and techniques to excel in their roles. 2. **Increased Productivity:** Well-trained employees are more efficient, leading to higher productivity and improved business outcomes. 3. **Improved Employee Retention:** Investing in your employees' growth shows that you value their contributions, leading to higher job satisfaction and loyalty. 4. **Adaptability to Change:** Training prepares your team to adapt quickly to industry changes and new technologies, ensuring your business remains agile. 5. **Better Customer Service:** Elevate your customer interactions with trained staff who can provide exceptional service, fostering customer loyalty and satisfaction. 6. **Compliance and Risk Management:** Ensure your team understands and adheres to industry regulations, reducing the risk of non-compliance. 7. **Innovation and Creativity:** Encourage a culture of continuous learning and innovation, empowering employees to think creatively and drive your business forward. Investing in training services is not just an expense but a strategic move towards building

What does a flight black box have to do with you as a business owner, you ask? Consider this useful insight from Andy Grove: “The operations of an organisation are like a ‘black box’ in that you can’t see everything that’s happening on a daily basis. Indicators let you ‘cut holes’ in the black box to get a view on what the output of the organisation might be in future. Train your team to select a small number of objective, quantifiable measures of output, with leading and trending indicators, can be reviewed daily and help transform a business for the better. Avoid measures of activity, subjective measures and unquantifiable measures. Your job is to identify, closely monitor and effectively manage the ‘vital few’ indicators of performance over the ‘compelling many’. Everything is process. Focus on vital, measurable indicators of output. “ Source: 📖 High Output Management -Andy Grove ie. it comes down to having a reliable system for collecting valuable data that is seemingly invisible, but rich with. In business data takes the form of indicators - metrics tracked for management information. How might this concept help you to improve your business?