Maja Paleka’s Post

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Redesigning for an evolution of work, leadership and high performance| Consultant| Advisor| Speaker | Facilitator|Coach

It is just so wonderful when you see an organisation LIVE its values. When what they say they stand for guides how they do business. Let me tell you about my little interaction with Patagonia -they are known for their values of quality and sustainability, and focus on environment. I love their hats, and sadly on my favourite one (see pic below 😊 ) the clasp that sets the size at the back has broken(BTW it is about 8 yrs old and has been worn constantly). Knowing they repair a lot of things, I reached out to them to see if it can be fixed. Their customer service team wrote back saying unfortunately it can not, but since I love their hats so much they were going to send me a new one for free, and to pick one from a list. Needless to say I was blown away. But that was not all.... I wrote back to say thank you, and they then responded encouraging me to try to fix the old hat myself with a bit of superglue, acknowledging it will not really work the same but may be useful as a back up, and then asked if I am planning to get rid of it, in case of which they will help me organise to recycle it. Every step of the way they lived what they said they believe in and as customer if absolutely matters, but I am also sure for the employee that helped me out, it made them feel like they work for someone authentic, making a real difference. #values #culture #leadership

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Brendan Ryan CFP

Later Life Advice | Certified Financial Planner | FASEA Qualified | Tax (Financial) Advisor | AFSL Holder 499173

1mo
Sumeja Pasic

Account Manager - Embedded Networks at intelliHUB Group

1mo

Woah. 🤯 A testament to an organization truly embodying its values rather than just professing them. So glad you shared this. I know your intention wasn’t to become a ‘Patagonia influencer’ but you’ve compelled me now. 😂

Marina Paleka

MD and Chief of Staff - BMO Capital Markets

1mo

Yes yes yes. This stuff really matters. And now....I need to go buy their sh** 😊👍

Elle Green

Talent Marketing Leader / Employer Brand OG / Storyteller / Talent Tech & AI Builder / People Connector / Aspiring Novelist

1mo

So good! I'm a fan of their brand and values big time!!! I posted about it recently and there was some cynicism so thanks for sharing the lived experience!

Mariebelle Malo

I break silos and unite teams through change. I help leadership in the space of agile and digital transformation.

1mo

Living their values and having amazing customer service!

Belinda Morgan

Flexible Work Specialist 🧩 | Leadership Trainer 🎯 | Speaker 🎤

1mo

What a great story Maja, it makes me love Patagonia even more!

Madeleine Shaw GAICD, PCC

Former top tier lawyer, now executive coach, speaker and facilitator: leadership, performance, mindset, career transitions, wellbeing

1mo

I love this!

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Jenny Wyndham-Wheeler

Principal at Griffith Hack

1mo

Love this! 🌍

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Kate Kesby

Founder. Director. Coach. Facilitator.

1mo

wow that is impressive!

Lauren Miller

Talent | Brand | Marketing | Communications

1mo

Oh I love this!

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