The results are out: German consumers voted on their top retailers - and once again dm-drogerie markt Deutschland ranks as clear #1! Dirk Rossmann GmbH regained the 2nd rank, winning against Amazon in this year's rating. And Douglas is back in the top 5 for the first time since 8 years. What is at the front of consumers' minds? 💎 While value for money remains important, there are clear trade-up opportunities with product and service quality becoming more important again. There is polarization of spend in the market. 🎉 Shopping experience is important - especially for Gen Z. 'Fun to shop at' is one of their key shopping criteria. Douglas, Best Secret and Nike are particularly strong here. 🖥 AI will be key. Half of all consumers are using some sort of AI application during their shopping journey already. Yet, German retailers are far behind the US/ other markets in how they use and benefit from AI - leaving lots of room to improve (and thus win) along the customer journey. Want to know more? Download the full report here: https://lnkd.in/dvu6uUx2 And/ or speak to us! OC&C Strategy Consultants #PropositionIndex #Consumer #Retail #Winning
Madlien Lorenz’s Post
More Relevant Posts
-
https://lnkd.in/eHgZ8_eU 🌍 Europe's Retail Media Market: Ready for a Tech Awakening Despite Lagging Behind the US 🚀 While the US retail media market surges ahead, Europe is crafting its own path, marked by unique challenges and promising opportunities. 🛒 Current State: Despite lagging behind the US, Europe is witnessing a transformation in retail media, driven by innovative strategies and a focus on customer experience. According to a Horizont.net article, retail media is becoming increasingly influential in the US, setting trends that Europe can learn from and adapt. The European market is projected to grow steadily, fueled by the integration of AI and the rise of retail media networks 🔍 Key Trends to Watch: 1. Connected Store & Blended Shopping: Retailers are investing in technology that merges online and offline shopping experiences, making shopping more personalized and seamless. 2. Recommerce Boom: Sustainability is reshaping retail. The growth of recommerce, or the resale of used products, is accelerating as consumers seek eco-friendly options. 3. AI-Driven Insights: AI is becoming indispensable in optimizing inventory, forecasting demand, and enhancing customer interactions. This tech adoption is expected to drive significant growth and efficiency (Deloitte). 4. Retail Media Networks Expansion: With the anticipated end of third-party cookies, brands are increasingly turning to retail media networks to reach their audience effectively (The Future of Commerce) (Deloitte). 5. Sustainability Standards: Retailers are under pressure to prove their commitment to sustainability, influencing everything from product design to corporate reporting. 6. Competition Heating Up: Amazon faces growing competition in Europe. Platforms like Otto in Germany focus on quality and sustainability, while France's Cdiscount offers low prices and exclusive discounts. OnBuy in the UK is rapidly growing, providing a transparent marketplace for independent sellers. 🌟 Future Outlook: Europe's retail sector may currently be behind, but it is poised for a substantial tech awakening. With a strategic focus on sustainability and AI, and the unique European consumer behavior, the continent is setting the stage for a retail renaissance. Retailers who embrace these trends will not only catch up but potentially lead the next wave of innovation. 💡 Are European retailers ready to leverage these trends in their business strategy? Let’s discuss how we can drive growth and innovation together. 🔄 #RetailMedia #TechInnovation #AI #Sustainability #Recommerce #RetailTrends2024 #EuropeRetail #DigitalTransformation #CustomerExperience
Handelswerbung: Diese 10 Trends bestimmen den Retail-Media-Markt in den USA - HORIZONT
horizont.net
To view or add a comment, sign in
-
A thorough due diligence is always the best idea when evaluating any company or start-up. Type “David Estrada EZeeBUY” into Google. See what happens. #Fraud #Scam
Schnappen, antippen, einkaufen: Revolutionieren Sie das Einkaufen im Geschäft mit einer KI-gestützten Shopping-App Einzelhändler, die unsere KI-gestützte Handelsplattform nutzen, ermöglichen ihren Kunden einen schnellen Einkauf in der Filiale. Mit einer KI-fähigen Shopping-App können Kunden ein Foto von einem Produkt machen, um es sofort zu kaufen, lange Warteschlangen an der Kasse zu vermeiden und eine optionale Lieferung anzubieten. Dieses nahtlose Einkaufserlebnis regt zu mehr Käufen an, da das lästige Tütenschleppen entfällt - sowohl im übertragenen als auch im wörtlichen Sinne. Reimagine AI Retail: Buchen Sie jetzt Ihre Sitzung! https://lnkd.in/g2VTrSJx #AIStartup #AIinRetail #RetailTech #FrictionlessShopping #RetailInnovation #CustomerExperience #InStoreExperience #BrickAndMortar #RetailSolutions #PhysicalRetail #SmartRetail
Schnappen, antippen, einkaufen: Revolutionieren Sie das Einkaufen im Geschäft mit einer KI-gestützten Shopping-App
To view or add a comment, sign in
-
How can retailers create new, attractive purchasing incentives in challenging times❓️ It is worth thinking outside the box to answer this question, as it is becoming increasingly difficult to enchant consumers in the long term and offer them a special extra. The insights from the new ECC CLUB study (german-language) show which options offer the most potential and how this potential differs from sector to sector. 💪🛒 You can download it here for free:🔗https://arva.to/Czwt6 Enjoy reading this informative report! #Omnichannel #OrderManagement #ECCCLUB
ECC CLUB Study
arvato-systems.de
To view or add a comment, sign in
-
In the EHI Retail Institute session "Trends in e-commerce", participants gained stunning insights and cutting-edge developments in online retailing. Our colleague Markus Elbers gave exciting insights into how dynamic pricing is being used successfully in the retail business. Don't miss this article summarizing the EHI session (in German). #ecommerce #trendsecommerce #ai #pricing #smartpricing #dynamicpricing #onlineshop #gkair #gk #retailinnovators
EHI-Session „Trends im E-Commerce": Onlineshops mit Empathie | stores+shops
https://www.stores-shops.de
To view or add a comment, sign in
-
DMEXCO 2024: As a Retailer you know the only way forward means omnichannel. In this masterclass the leading technology companies IBM iX and Salesforce join forces to guide you to a smarter future fuelled by AI. Learn how to build the ultimate omnichannel with the help of Gen AI. Our experts present plenty of smart measures for realizing hyper-personalized commerce now. Register here: https://lnkd.in/enfHsyB4
DMEXCO 2024 -
invite.salesforce.com
To view or add a comment, sign in
-
DMEXCO 2024: As a Retailer you know the only way forward means omnichannel. In this masterclass the leading technology companies IBM iX and Salesforce join forces to guide you to a smarter future fuelled by AI. Learn how to build the ultimate omnichannel with the help of Gen AI. Our experts present plenty of smart measures for realizing hyper-personalized commerce now. Register here: https://lnkd.in/gJMK4f2g
DMEXCO 2024 -
invite.salesforce.com
To view or add a comment, sign in
-
DMEXCO 2024: As a Retailer you know the only way forward means omnichannel. In this masterclass the leading technology companies IBM iX and Salesforce join forces to guide you to a smarter future fuelled by AI. Learn how to build the ultimate omnichannel with the help of Gen AI. Our experts present plenty of smart measures for realizing hyper-personalized commerce now. Register here: https://lnkd.in/e94ks8U5
DMEXCO 2024 -
invite.salesforce.com
To view or add a comment, sign in
-
Interesting study regarding F2C / D2C.
How should German retailers handle F2C-competiton? Find out here: https://lnkd.in/dms_wtFH 🛒 Our 2024 Deloitte retail study explores the meteoric rise of Factory-to-Consumer (F2C) online retailers, despite their controversial pricing and product strategy. 🌟 AI-driven demand forecasting and strong social media presence are key for their success. 📈🤖 German retailers may adapt by leveraging F2C strengths within the confines of their ethics and sustainability standards. 🌿 Reach out to Thorsten Zierlein, Egbert Wege, Inga Schubert, Eric von Soosten or myself. #HDK2024 #Handelskongress2024 #RetailCongress2024 #Retail #ECommerce #EthicsInTrade #Sustainability #D2C #StrategyForum #F2C #DeloitteStudy #ArtificialIntelligence
Einfluss von F2C-Online-Händlern auf den deutschen Markt
deloitte.com
To view or add a comment, sign in
-
While I am speaking at the next conference already, we have tried to summarize the key takeaways from the Shop Talk in this post.
📢 𝐙𝐮𝐤𝐮𝐧𝐟𝐭𝐬𝐭𝐫𝐞𝐧𝐝𝐬 𝐢𝐦 𝐇𝐚𝐧𝐝𝐞𝐥 - 𝐔𝐧𝐬𝐞𝐫 𝐑ü𝐜𝐤𝐛𝐥𝐢𝐜𝐤 𝐚𝐮𝐟 𝐝𝐢𝐞 𝐒𝐡𝐨𝐩𝐭𝐚𝐥𝐤 𝐄𝐮𝐫𝐨𝐩𝐞 2024 Vor einigen Wochen haben Dr. Michael Wegener und Benedikt Stemmildt 👨🏼💻 für uns die Shoptalk in Barcelona besucht. Wenn eines aus den wirklich guten Talks und Präsentationen klar wurde, dann die Tatsache, dass sich Einkaufserlebnisse im Store sowie online für den Konsumenten durch die integrierte Nutzung von Daten erheblich verändern und verbessern werden. Neben der Vielzahl inspirierender Speakern, vielversprechender Start-ups und zukunftsweisender Big Playern haben drei Trends und Technologien die beiden E-Commerce-Experten besonders beeindruckt: 1️⃣ Unified Commerce mit RFID-Technologie bei H&M 2️⃣ GenAI Anwendungen bei Otto Group und Amazon 3️⃣ Kundenbindung durch nachhaltige Last Mile Logistik von HIVED Diese Entwicklungen revolutionieren den Handel und setzen neue Maßstäbe in Sachen Kundenerlebnis und Effizienz. Mehr dazu in unserem Blog 👉 https://lnkd.in/eZFgTNT5 #Shoptalk2024 #UnifiedCommerce #GenAI #LastMileLogistik #TalentFormation #futureready
Zukunftstrends im Handel – Unified Commerce, GenAI und Kundenbindung durch Last Mile Logistik
insights.talentformation.com
To view or add a comment, sign in
-
In the EHI Retail Institute session "Trends in e-commerce", participants gained stunning insights and cutting-edge developments in online retailing. Our colleague Markus Elbers gave exciting insights into how dynamic pricing is being used successfully in the retail business. Don't miss this article summarizing the EHI session (in German). #ecommerce #trendsecommerce #ai #pricing #smartpricing #dynamicpricing #onlineshop #gkair #gk #retailinnovators
EHI-Session „Trends im E-Commerce": Onlineshops mit Empathie | stores+shops
https://www.stores-shops.de
To view or add a comment, sign in