Can we pause for a second and discuss that marketing is NOT only the responsibility of the marketing department? It's your whole business (or brand, if you wish), seen as the final result—from your customer's point of view. It doesn't really matter which industry you're in - it applies everywhere where your client comes in touch with your company. Be it sales managers, accountants, developers - you name it. So your marketing may be fine-tuned and lead generating machine, but when the customer gets one lousy email or one arrgoant-bored-to-death phone call with your employee - that might be it. They might never return. Think about your own experience. Have you ever received an email full of grammar mistakes or a phone call in which you clearly felt that you were wasting the other person's precious time? How did that make you feel? Did you feel comfortable and sure about their product/service? Probably not. It is time that we break down the silos within our companies. Your people are the first ones who need to believe in what you are offering. If they are not convinced, if they don't believe in your product/service, why should your customers care? Here's my take: 🔹 Make sure everybody, and I mean EVERYBODY in your company, understands your goals, strategy, and the marketing behind it. 🔹 Educate your employees on the importance of integrating marketing principles into every interaction, be it sales calls, emails, demos, general appearance, etc. 🔹 Remember, your brand's reputation is at stake. First impressions do matter, and you only get one chance.
Couldn’t agree more! 💡
Digital Marketing Specialist
5moma olen triggered 🫣😂