How much time your team spends resolving internal HR or payroll queries?
With our Employee Help Desk Agent built using Lyzr Agent Studio, resolving issues is now faster and more efficient.
Employees can connect with the agent, get their concerns prioritized, and stay updated on their status—all automatically. ✅
A smarter way to handle internal support 🤝
Start building your own agents with Lyzr Agent Studio now: https://studio.lyzr.ai/#Automation#AI#Workflows#AIAgents
Hi, my name is Anirudh and today I want to talk to you about the employee helpdesk agent that we created using our own Lyzr agent framework. So what you're looking at right now is imagine you have an employee that's internally having issues with HR, IT or payroll. You can essentially get on to this employee help desk, talk to this agent, and then your issue gets prioritized automatically and the status of that is also automatically shared with the customer. Right, and in this case, customer being the employee so sweet. So what are you looking at right now is let's assume you're Sam, you're here. It says welcome and here to help with HR it your payroll questions just ask and I'll guide you through. And these are some pre template based questions that you could ask. I'm unable to access the employee portal. Could you look into this for me? I'm not receiving any emails, right? And it says how can I assist you today? So as you can see, I started this a little earlier, but right now it's today's. Of December and it says the printer is only printing in black and not color. So that's the question. That's the query or the issue that I put out and it says can someone fix this? The printer is in the second floor so I thought I'd add some context. And as soon as I add this as my query, the agent says, OK, you know what, I've clearly noted this, I'm reviewing the settings and it's able to actually maybe potentially talk to the tool and it says maybe an issue with the config and I'll create a support ticket like this. So we'll say name, team, issue assigned to whom, and then priority with the ticket number. So this automation is still kind of cool, but I think what takes it to the next level is. This in some sense gets added to the support tickets here. Printer is only printing in black and not color and then assigned to the printing support team. Now what you can do is kind of take this to the next level where you can assign it to specific people and categorize it based on what certain support members are trying to solve for specific issues. They may be customer support folks that are specific for printers. Maybe some folks are specific for, I don't know, infer lated or servers, right? So I think that kind of prioritize, prioritization is something that you could do. So yeah, so that's that's primarily about the employee helpdesk agent. That's something that you can absolutely use as a prebuilt agent using Lysol and then customize it for your own needs and deploy this quickly using your studio.
