Lucky Saint | B Corp™’s Post

WHY IT MATTERS

Thirty years ago, Stella Liebeck purchased hot coffee from a McDonald's restaurant, accidentally spilled it in her lap, and suffered third-degree burns. Liebeck sought to settle with McDonald's for $20,000 to cover her medical expenses. When McDonald's refused, Liebeck's attorney filed suit in the U.S., and the jury awarded her nearly three million dollars, though they eventually settled for $600,000. In response, McDonald’s reduced the coffee temperature from 90°C to around 70°C and added a warning on the lids. While these measures reduce lawsuit risks, they also result in lukewarm coffee and unnoticed warnings. For those who prefer hot coffee without the risk of burns, more inventive solutions were needed. Is it possible to actually use the coffee's high temperature to reduce the risk of burns? This is where we apply SIT's Qualitative Change condition, which requires turning a harmful element into a neutral or beneficial one. Smart lids offer a more elegant solution: a lid that changes colour based on the liquid's temperature. When the lid is introduced to a hot beverage with a high temperature, the lid turns red, clearly indicating the risk. The Qualitative Change condition can be applied in two ways: (1) Reversal means that as the harmful element intensifies, the undesired phenomenon decreases. (2) Elimination means the undesired phenomenon no longer depends on the harmful element. Smart lids use Reversal: the hotter the coffee, the more noticeable the warning, reducing the risk of burns. This condition introduces a surprising and elegant element to the solution. Properly implemented, the harmful factor becomes either irrelevant or helpful in solving the problem. Have you considered exploring the problem space rather than the solution space? This approach leads to inventive and simple solutions by altering the correlation between the harmful element and the undesired phenomenon. #QualitativeChange #InnovativeSolutions #ProductDesign #ProblemSolving #SIT #InventiveThinking https://lnkd.in/e_iuyHGj

Life is food and food is life. There is such wisdom from folks who toil in the restaurant and food services industries. Find some here, in this gallery, found on: jenniferpritchard.ca!

Company Culture is your entire brand, not just how you treat your employees. AriZona Iced tea leads the way. When your customers trust that you always have their back, they will never leave you, the same is true of your employees. There are so many parallels between company culture and sales strategy. I believe they have a direct effect on one another, and are essentially the same thing. How do you give back to your clients and employees? #CompanyCulture #Burnouts #SalesStrategy

Exploring the origins, age, and best serving suggestion – this ultimate guide provides everything you need to know about Johnnie Walker Blue Label.

Whatever your plans for this holiday weekend, we thought you might enjoy this classic blog post.

Check out this YouTube video where I explain the process of Scottish Whisky making. https://lnkd.in/eRYdqYuv This video is just a snippet of what we got up to! 👀 #whisky #scotch #singlemalt #whiskylover #whiskygram #scotchwhisky #quercuscaledonia

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To most, insurance isn't a particularly exciting or sexy topic. So, what if we looked through a different lens? Have you ever thought about how wineries, restaurants, and collectors protect their asse(t)s? Would love to see what these insurance policies look like... 🤓 #Wine #Insurance #SavetheWine