Lokesh R Sahal’s Post

Unveiling the 2024 Customer Education Benchmarks and ROI Report 🎉 We gathered insights from over 1,100+ customer success and education professionals to bring you the key trends shaping the future of customer education. Ready to get ahead of the curve? Swipe through to discover the most important takeaways from our report and learn how to leverage these insights to drive growth. #ThinkificPlus

📣 There is no customer success without customer education Learn more about this essential function with Dave Derington, Customer Education Influencer, discussing the role of Education within any company, and discover how it can drive customer success and loyalty. Wanna know more? Check out the full video of Voices Of Customer Education, the #1 online event about customer training in 2024 👉 https://lnkd.in/dnV9DNua #CustomerEducation #LearningAndDevelopment #SkillDevelopment #CustomerSuccess #CustomerTraining

Friendly reminder: Customers don't care about feeling smarter as much as they care about being awesome at something they do (and they want to use your product to help them). The "education" in Customer Education can be misunderstood by some. Dave Derington and I wrote an article about it! Read more here: https://lnkd.in/gmG6AS8m #customereducation #productadoption #customerenablement #customerengagement

Decoding the ROI of Customer Education Programs 🎓💼 In the digital age, informed customers are empowered customers. An interesting statistic to note is that customer education programs can boost customer retention rates by up to 25%. This underscores the transformative power of knowledge in enhancing customer loyalty and engagement. But there's more to it than just retention. Companies investing in customer education see a direct impact on their bottom line, with a reported increase in ROI of up to 50%. Why? Educated customers make more informed purchasing decisions, leading to higher product adoption rates and fewer support queries. The numbers speak volumes: a well-implemented customer education strategy can lead to a 30% reduction in support costs and a 40% increase in upsell opportunities. In a market where 90% of customers consider product knowledge a crucial factor in their purchasing decisions, the value of customer education cannot be overstated. How are you leveraging customer education to drive growth and customer satisfaction? Share your experiences and the impact it has had on your business. #CustomerEducation #BusinessGrowth #ROI #LeadBuds

Customer education is a powerful driver of adoption, retention, and satisfaction. We’re diving into the latest trends and benchmarks to uncover how companies are scaling customer education to accelerate success—and we want you to be part of it! Take our 5-minute State of Education in the Customer Journey survey and gain insights while helping shape the future of customer education. Take the survey for exclusive access to the report here: https://lnkd.in/gGjuxhtB #CustomerSuccess #CustomerEducation

Engagement is not enough. Look for customer behavior change. Heejin (Jeenie) Yoon, Customer Education Program Manager of Lattice, shares the importance of Customer Ed and how to provide your customers with the best learning experience. #customerexperience #customereducation #learninganddevelopment

Vanessa Eyre and Marcin K. explore the paradox of customer education programs where 79% of business leaders recognize its value, but 77% find it challenging to adopt one owing to tech limitations and siloed teams. Join them to learn how effective customer education strategies combined with the right tech can help you secure customer loyalty. Register Now for free: https://lnkd.in/gfQgmQZf  #AdobeLearningWorld | #CustomerEducation | #CustomerLoyalty 

🤔 Struggling with customer churn? You can leverage data to build impactful customer training programs! Vicky Kennedy, Founder at Echtus, shares three key insights to build a successful customer education program. Don't miss out on these valuable tips! Check out the full webinar here ➡ https://lnkd.in/dSvFMrxt What's the most important factor you keep in mind when developing your programs? Share your thoughts in the comments below! 💭 #CustomerEducation #CustomerTraining #CustomerChurn

Having trouble getting your customers to engage with your help content? What's in it for them? You can't just make content; you also have to make it worth their time. If you don't follow RecastSuccess, you're missing out. These will double as the #CSTipoftheDay for the next few days as well :). #customersuccess #fractionalcs

How are you marketing your customer education programs? 📣 To be effective, you need to drive learners to your academy on a continual basis. Check out these tips for marketing your customer education program (with examples): https://lnkd.in/etRGsspQ #CustomerEducation #CustomerTraining