LOGIC ERP’s Post

Transcript

How are you seeing with your clients that you work with in terms of their views on Omni channel, the the business expectations or the sea level expectations on why should I invest only channel and not how are you seeing in in with your clients? Thank you and you have to put the mic closes. If they make. And you told itself for a decade, say like we were listening about the uniforms, but to say it's a Omni channel. So. From the 2020 onward, people become serious about going each other. Now what are the biggest challenges? Into this so many times. Where people have the silo databases. So they have a. Different database for their brick and mortar stores. And 2nd for ecommerce, they have different and there's a different department for their marketplaces there's a different database and mobile are something different when you have these kind of databases. There's a discrepancy, say like you don't have a unified inventory. So there is a. Lot of orders will bounce. Then if you have a. Silo databases, there's no unified customer, so it means you don't have. A holistic picture about your customer. What is his purchase history? So if those things are not available. So how your marketing team will work? How you run your personalized. Promotions. That can't run. Then. When you don't have pure unified product information management. So then your images can be different on a different. If you have a different databases, your descriptions are different. Send make effort. Customer is looking at the description is different, images same but description is different and on your website app is something different. Even then there is a disconnect when the customer goes away. Your trust is broken from that time. So simple. So like what actually only channel my chair? So you want to single database so whether. It is your stores, offline stores or your mobile app. Or it's a marketplace is everything is your single database? So if it is a market places, it is integrated through any overness. Your victory dance again integrated through your API's or something else with the service provider.