Are help/ support sections a sign of bad UX? This article argues that at least FAQs are pointless and a sign that the organisation is not trying hard enough. I personally don’t like the way FAQs are structuring information, because it is difficult for a user to scan and find an answer to a question they may have formulated differently with their mental models. At most, FAQs might be used on a support or product description page to include additional information that is not worth categorising further, if you have just a few of these… As a best practice, I encourage as much as possible contextual support in the UI, so that users find the right info in their journey and don’t need to open a separate manual or help page to get the info they need. But there are always cases where the user needs a bit more deep dive into a topic, for instance if they are new to the product or in general to the type of service they’re using. In that case, first try to understand user goals, so you can structure the information easiest: there’s one way you should structure info for users on their purchase journey (features/ benefits/ price) and a different way you should structure info on a learning journey (how to, definition of concepts, education in the field etc…). https://lnkd.in/dcGfQ2jN

Friday Fact: Why does storytelling matter in web design? A website that focuses on providing useful information gives you the answers you need, but does it deeply resonate with you? If your site isn’t telling a story, you’re missing an opportunity to connect with your users on a deeper level. How does storytelling transform a website into a memorable experience? 📖 Fosters Deep Connection: Storytelling isn’t just about words - it’s how we connect, share values, and pass down history.  When integrated in web design, it bridges the gap between information and emotion, making your content resonate on a human level. 📖 Creates meaningful engagement: Stories naturally capture and hold our attention, making an emotional impact on us.  A well-crafted narrative on your site keeps visitors engaged, transforming a visit into an experience they’re more likely to remember. 📖 Builds the brand’s legacy: Your website isn’t just code - it’s your story.  By blending customer success stories and company milestones into your web design, you craft a narrative that resonates with your users and builds a lasting legacy. Storytelling in web design is key in making the user's interaction meaningful and memorable. It inspires users to take action more effectively and organically than generic layouts. How do you plan to integrate storytelling into your web design? 💫 #storytelling #webdesign #humanconnection #assnchat #yokoco

One of my go-to design approach 🔹Start with content, not the design tool Here’s the thing: it’s always better to start a project by writing the content first instead of jumping straight into a design tool. Trust me, having the content ready before you start designing makes all the difference! Why? 🔹Get the draft content ready early: Work with your clients or team to draft the text for all the pages. Yes, it might take a while—especially if it’s a content-heavy project—but it’ll save you a ton of time in the long run. Because content is what matters most: People are there for the content; design is just the dressing. 🔹What happens when you don’t? Picture this: You chat with your clients and get a rough idea. You dive into wireframing and designing, filling in the gaps with placeholder or AI-generated content. Then, the actual content comes in, and… oops! It doesn’t match the brand or your design. Now, you have to tweak your design to fit the new content. And let’s be real—redesigning takes way more time and effort than just adjusting content. #uxstategy #uxdesign

—content design for product architecture —content design for design sense —content design for brand and product positioning —content design for the user experience —content design for sales enablement —content design for product marketing —content design for system thinking For your own systems and standards. Only four of you, and me. Five minds and a lot of real world sense with real world examples. Sign up today, https://lnkd.in/gHBfQZU2 Questions: Share in the comments below or write to me via DMs. Content design for everything.

Notion, the all-in-one for creatives. Are you a creative professional looking for a tool that can streamline your business and help you stay organized? Look no further than Notion - the all-in-one platform designed almost specifically for creatives like you. Notion is not just your average project management tool, it's a game-changer when it comes to managing your entire business. In this blog post, we'll explore the various features of Notion and how it can benefit creatives in managing their business. We'll also show you how our business, Tinsly.co, seamlessly integrates with Notion to provide you with unlimited graphic design and web design services. So buckle up and get ready to discover the power of Notion! Continue reading 👇🏼👇🏼 https://lnkd.in/gcqSFgbM

The ODA case is interesting as it shows how important thoughtful design and simple touch points are. 🌟 This is the last post in the analysis of the existing design and applied fixes. Hopefully, you have enjoyed it so far. There are more to come, so stay tuned to #infopolyWebTech and #DesignThinking. 💡 This sub-series certainly made me think about the importance of customer-centric designs, not only in web or applications but also in data products and analytics. Getting it right takes a lot of effort and it is a continuous journey. 🔄 What are your thoughts and experiences with customer centricity in Data & Analytics? 🤔 #DesignThinking #CustomerCentric #InfopolyTech #InfopolyWebTech

Visual storytelling in web design has emerged as a dynamic technique that engages users, fosters emotional connections, and drives conversions. Read more 👉 https://lttr.ai/APNVc #webdesign #website

Your Guide To CMS Design

We’re wrapping up our analysis of the "ODA" website design by examining issues with content placement. This aspect is crucial for ensuring ease of use and readability. Main Content Placement Problems on the “ODA” website: ⒈ Readability: Poor organization and placement of content make it hard to read. The text is too close together in columns, making reading difficult. ⒉ Structure: Content is not grid-aligned, making the site look scattered and hard to navigate. Why This Matters: 📉 These issues significantly influence users' decisions on whether to continue using the site or leave it for a more convenient and understandable one. It’s essential for the interface to be user-friendly and not force users to take extra steps or spend too much time figuring things out. We Hope Our Analysis Helps You: 🛠️ Better understand the importance of creating user-friendly and visually appealing websites. #WebDesign #ContentPlacement #WebsiteRedesign #ReadabilityIssues #SiteStructure #UserExperience #UXDesign #WebDevelopment #EaseOfUse #UserFriendlyDesign #DesignProcess #SiteImprovement #WebAnalysis #ContentOrganization #InfopolyWebTech #Infopoly

So insightful for added value for the team.