CX Consultant, Facilitator, Executive Coach | Host of top-ranking podcast Experts of Experience
AI in CX: How do you do this right? 🤖 I had a mind-blowing conversation with Kishan Chetan, EVP and GM of Salesforce Service Cloud, about revolutionizing customer experience through AI. The future of customer service means no more: ✖ Never ending hold music ✖ Complex phone menus ✖ Repeating yourself to different agents But here's the real game-changer: Salesforce's new AI solution, Agentforce, isn't just another chatbot. It's transforming how businesses handle customer interactions by seamlessly blending AI efficiency with human expertise. Kishan's top tips for implementing AI: ↳ Create AI systems with humans in the loop ↳ Boost team productivity with internal AI agent helpers ↳ Start small, validate results, then scale up Want the full playbook on implementing AI in your CX strategy? Check out my latest Experts of Experience episode with Kishan. Link in comments! 👇 *** ♻️ Repost if you found this post insightful 🤝 Follow me, Lauren Wood for more tips on CX, leadership, and human connection in the age of AI #CustomerExperience #AI #CX #Innovation #Leadership
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CX Consultant, Facilitator, Executive Coach | Host of top-ranking podcast Experts of Experience
5dhttps://open.spotify.com/episode/6pq6o6pwIhyVAZuQ3MMLsu https://podcasts.apple.com/us/podcast/agentforce-why-ceos-and-customers-are-asking-for-ai/id1713550839?i=1000680801875 https://www.youtube.com/watch?v=g2WzqBilrlQ