Laura Little’s Post

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Obsessive about building delightful experiences in healthcare | Jane.app | Amwell alum | HBS & Dartmouth Graduate

When I see protests like this, as an operator in healthcare I think, “Where along the way were front line providers not informed, consulted, or in the room when it came to decision making and strategy in AI?” I suspect this level of energy isn’t just a communications gap, but a fundamental breakdown in decision making and inclusion. Providers should always have voice and choice when it comes to how they provide care to patients, and have transparency about when ML algorithms and tools are being employed in workflows, in clear, non-technical language that can be easily understood.

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Board Member, Adjunct Professor, Healthcare Optimist ✨

Yesterday, hundreds of Kaiser nurses protested the use of AI in healthcare settings. Michelle Gutierrez Vo, president of the California Nurses Association, said: “All health care corporations need to make sure that the technology is tested, it’s valid, and it’s not harmful to patients. And before they deploy it, they need to sit down with nurses so that the nurses can review and make sure it’s congruent with patient safety.” I think we can all agree with that. Resistance to new things is not totally unexpected. But seeing hundreds of nurses protest in the streets is an important reminder that we MUST include stakeholders in the development and roll-out of any technology we expect them to use. https://lnkd.in/e4MMdxCT

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McKay Thomas

CEO & Co-founder of Felt | The Ultimate Care API

7mo

What providers miss is that health systems eroded nearly all their authority with protocols long before AI came to automate the protocols. It’s just providers were still getting paid to implement them. Now with AI those protocols don’t require as many people for implementation.

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Jeremy Smith

Founder @ Neural Voice: the 24/7 AI call handler that sets appointments, qualifies sales calls and helps your customers

8mo

absolutely essential point! every voice in healthcare should be heard and considered.

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