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Unveiling the Role of a Technical Support Engineer Are you curious about what it takes to be a Technical Support Engineer? Let me break it down for you! Key Responsibilities: - Issue Resolution: Troubleshoot and resolve technical issues efficiently. - Customer Assistance: Provide exceptional support to customers through various channels (email, phone, chat). - Documentation: Create and maintain comprehensive documentation for solutions and procedures. - Collaboration: Work closely with cross-functional teams to escalate and resolve complex issues. - Feedback Loop: Gather customer feedback to drive product improvements. Examples in Action: - Issue Resolution: Solved a critical server outage within an hour, minimizing downtime for clients. - Customer Assistance: Guided a customer through a complicated software installation, ensuring a seamless experience. - Documentation: Developed a knowledge base article that reduced repetitive support inquiries by 30%. Closing Summary: Technical Support Engineers are the unsung heroes ensuring seamless tech experiences. Their problem-solving skills and customer-centric approach make them indispensable to any tech-driven organization. Follow me Shahnawaz Sheikh for more insights on tech roles and industry trends! #TechSupport #TechnicalSupportEngineer #CustomerService #TechCareers #ProblemSolving #TechIndustry #CareerGrowth #SupportEngineer #LinkedInTech #FollowMeForMore #TechTrends #IndustryInsights

Technical Support Engineers - Just like superheroes, technical support engineers have their own paths to greatness. Here are some ways they can level up: Specialization in Specific Technologies: By honing their skills in specific areas, support engineers can become masters in their domain and command the respect of their peers. Advancement to Team Lead or Management Roles: With great power comes great responsibility. Support engineers can climb the ladder to lead teams and shape the future of technical support. Transition to other IT Roles: Some support engineers discover new powers and venture into different roles within the vast world of IT, exploring new challenges and opportunities. Challenges Faced by Technical Support Engineers Even superheroes face challenges, and technical support engineers are no exception. Here are some of the hurdles they may encounter: High Workload and Stressful Environments: Juggling multiple requests and solving complex issues under pressure can be demanding, testing the resilience of even the mightiest support engineers. Keeping Up with Rapidly Changing Technologies: In a world where technology evolves at lightning speed, support engineers must stay up-to-date with the latest trends and tools to stay ahead of the game. Balancing Technical Expertise with Soft Skills: It's not just about code and circuits; support engineers also need to master the art of communication and empathy to connect with users and provide top-notch service. So to sum-up, the role of a Technical Support Engineer is a dynamic and essential one that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service. As technology continues to advance and evolve, the demand for skilled technical support professionals will remain high. Navigating the challenges and embracing the opportunities in this field can lead to a rewarding and fulfilling career for those passionate about helping others in the digital age.

The Product Support Engineer is a technical expert dedicated to providing assistance to customers, both domestic and international, who use XCALLY solutions. The mission of the Product Support Engineer is to ensure an exceptional customer experience by providing fast, efficient, and high-quality technical support. This role is crucial because it is responsible for resovlling technical problems in a timely manner and ensuring that every customer can take full advantage of the potential of XCALLY solutions. A Product Support Engineer is: 1) a Technical Issues Detective because he listens carefully to customer needs, analyzes problems, identifies causes and proposes effective solutions, keeping end-user satisfaction high; 2) a Technical Mediator because he can communicate effectively with both users and other technical areas of the company and is able to provide comprehensive support and solve customers' most complex challenges; 3) a Technology Solutions Navigator because in addition to having an in-depth knowledge of the company's services, he also has a solid understanding of networking and web applications and other related technologies, including Asterisk, MYSQL, and Linux that enable him to deal with a wide range of situations. Do you fit this description? Apply now for the open position of Product Support Engineer: https://bit.ly/3S6RmR2 #XCALLY #XCALLYpeople #team #tech #job #software #customerexperience #customersatisfaction #hiring

Building a Rewarding Career as a Technical Support Engineer A career as a Technical Support Engineer offers a unique blend of problem-solving, technical expertise, and customer interaction. It’s a dynamic role that is both challenging and rewarding, with numerous opportunities for growth and development. Here’s why a career in technical support engineering might be the perfect fit for you. Key Benefits of a Career in Technical Support: - Problem-Solving Skills: Hone your analytical skills by troubleshooting complex technical issues. - Diverse Challenges: Work across various industries and technologies, ensuring a constantly evolving work environment. - Customer Interaction: Engage directly with customers, improving your communication skills and fostering strong client relationships. - Career Advancement: Opportunities to specialize in areas like network administration, cybersecurity, or product development. - Skill Development: Continuous learning and skill enhancement through exposure to new technologies and tools. Examples in Action: - Problem-Solving Skills: Resolve complex issues like server downtime or software bugs, which requires analytical thinking and a methodical approach. - Diverse Challenges: Support teams across industries, from finance to healthcare, adapting to different technologies and processes. - Customer Interaction: Act as the bridge between the company and its clients, ensuring that issues are resolved efficiently and customer satisfaction is maintained. - Career Advancement: Transition from technical support to roles such as Technical Account Manager or Solutions Architect by leveraging your expertise. - Skill Development: Participate in training programs and workshops to stay updated with the latest industry trends and technological advancements. Closing Summary: A career in technical support engineering is ideal for those who love solving problems, enjoy working with technology, and have a passion for helping others. It offers a diverse and fulfilling career path with ample opportunities for growth and development. If you’re looking to make an impact in the tech industry, consider embarking on a journey as a Technical Support Engineer. Follow me Shahnawaz Sheikh for more insights on tech careers and industry trends! #TechnicalSupport #CareerGrowth #TechIndustry #ProblemSolving #CustomerService #TechCareers #SkillDevelopment #Innovation #ITSupport #TechTrends #FollowMeForMore #CareerAdvice #TechOpportunities

DVA is not associated with this job posting Technical Support Specialist (Sunday - Thursday) UK https://lnkd.in/gHaJK_pn In Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case. Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support, we have a pre-defined career track that recognizes your achievements and rewards you for your contributions. NOTE: We are expanding our team to cover weekend hours. This role must be able to work either a Sun-Thur or Sat-Wed shift after completing training. WHAT YOU WILL DO Triage & Managing the Queue - Ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. Verify the contact and hotel information. Self-assignment - You will assign yourself cases from the queue not only in areas where you have expertise but in subjects that will challenge you and help you grow. Case Management - We do not follow a tiered support structure; you will own each case from Opening to Resolution. You will quickly learn to troubleshoot and resolve cases across all Duetto products by relying on Training, Playbooks, Knowledge, and Peers. Escalations - You will document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering. Once you have been onboarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

Título del trabajo: Escalations Manager Compañía: TD SYNNEX Descripción de funciones: Job Purpose: The position is a strategic, high-visibility role that provides the highest level of escalation management for customer issues that are jeopardizing the Cohesity business relationship and/or sales opportunities with key customers.These issues typically have executive transparency and involve issues that span product, service, support and other business functions.The role requires both cross-functional as well as external coordination with customers and partners, Sustaining and Development Engineers, Product Management, Site Reliability Engineers, and Account Teams in unison to resolve complex challenges.In this role, you will lead and manage the programmatic resolution of customers’ critical issues by building and owning an interdepartmental, cross-functional, and geographically-located virtual teamResponsibilities:Capacity to work in a challenging environment with international clientsWritten and verbal communication skills; including the ability to clearly articulate technical issues to executive audiences as well technical and also explain the impact in business terms.Strong analytical and end to end problem-solving skillsCapability to multitask and prioritize with a strong sense of getting to closure on behalf of the customerBe comfortable in a fast-paced, demanding environment with global customersHave an excellent customer-first demeanor and willingness to go beyond expectations to ensure customer successDemonstrated proficiencies to lead and motivate others through forming and executing resolution plans for complex issuesAdditional experience in Technical Account Management, Engineering Management, Customer Support Management, Program/Project Management or similar rolesWorking Conditions:Occasional non-standard work hours or overtime as business requires.Professional, office environment.Remote / Work-from-home.Frequent Travel Required (25%).What’s In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local

🔍 Understanding the Difference: Customer Service Support vs. Technical Support Engineer 🔍 In the world of support roles, it's essential to understand the distinct responsibilities and skill sets between a Customer Service Support representative and a Technical Support Engineer (TSE). Here's a quick breakdown: Customer Service Support: - 🌟 Focus: Primarily on assisting customers with general inquiries, order processing, and basic troubleshooting. - 🗣️ Skills: Excellent communication, problem-solving, and interpersonal skills. - 📞 Tasks: Handling phone calls, emails, and live chats to ensure customer satisfaction and resolve issues quickly. - 💡 Goal: Enhance the overall customer experience by providing prompt and courteous service. Technical Support Engineer: - ⚙️ Focus: Specialized in resolving complex technical issues related to products or services. - 🧠 Skills: In-depth technical knowledge, analytical thinking, and advanced problem-solving capabilities. - 🔧 Tasks: Diagnosing and fixing hardware/software issues, providing detailed technical guidance, and sometimes remote troubleshooting. - 🚀 Goal: Ensure the optimal performance of technical systems and enhance user productivity by resolving technical challenges efficiently. Understanding these roles helps in choosing the right career path or structuring your support team effectively! 💼💡 #CustomerService #TechSupport #CareerTips #SupportRoles #CustomerExperience #TechnicalSupport

More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- [email protected]

DVA is not associated with this job post. Sr. Technical Support Specialist I, USA https://lnkd.in/g_HMQC3v Daily & Monthly responsibilities Take charge of customer issues from start to finish and maintain a positive CSAT score. Maintain your Zendesk ticket queue. Work continuously to document the details of each interaction in Zendesk to easily research customer issues. Work continuously to document the details of each interaction in Zendesk to easily research customer issues and identify possible trends for product improvements. Work with both new and existing customers to resolve product and billing-related questions. Create resolutions for customers with a blend of patience, wit, and crystal-clear communication. You'll directly support customers via email tickets, incoming calls (which may require context switching), and the occasional chat. Work closely with Engineering and QA to troubleshoot, reproduce, and escalate product-related bugs proactively. Follow debugging procedures to diagnose technical issues in web, mobile, and desktop apps... #jobvacancies #job #resume #newcareer #hiringnow

DVA is not associated with this job posting Technical Support Specialist (Tuesday - Saturday) USA https://lnkd.in/gDY9GEhJ In Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case. Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support, we have a pre-defined career track that recognizes your achievements and rewards you for your contributions. NOTE: We are expanding our team to cover weekend hours. This role must be able to work either a Tues-Sat or Sat-Wed shift after completing training. WHAT YOU WILL DO Triage & Managing the Queue - Ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. Verify the contact and hotel information. Self-assignment - You will assign yourself cases from the queue not only in areas where you have expertise but in subjects that will challenge you and help you grow. Case Management - We do not follow a tiered support structure; you will own each case from Opening to Resolution. You will quickly learn to troubleshoot and resolve cases across all Duetto products by relying on Training, Playbooks, Knowledge, and Peers. Escalations - You will document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering. Once you have been onboarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.) #remotework #workfromhome #virtualoffice #telecommute #digitalnomad #remoteteam #flexiblework #remoteworklife #remoteworking #remoteworkforce #remoteworkculture #remoteworktips #openings #interview #quality #money #humanresource #letsconnect #freshers #salary #interested #techjobs