Two years ago, Spar Qatar proudly took the initiative to introduce the ISA SpA Teselli Plug-In refrigeration units to its stores, aiming to enhance the refrigeration capabilities and set a new standard in the Middle East market. As the pioneering retailer to embrace the ISA brand in this region, our expectations were high, but unfortunately, our experience has been a stark contrast to what we anticipated.
Initially, the ISA Teselli refrigeration units showcased
promising features and modern design, instilling confidence in their
capabilities. However, this optimism quickly waned as we encountered a
multitude of issues, particularly during the warranty period. Most notably, we
experienced the baffling phenomenon of glass doors breaking autonomously, with
more than 10 units requiring replacement. These incidents occurred without any
discernible external force, raising serious concerns about the product's durability
and reliability. Moreover, our recent ordeal involving the failure of four
compressors has further underscored the inadequacies of the ISA SpA Teselli units,
significantly disrupted our store operations and caused undue inconvenience to
our customers.
In addition to the product's inherent flaws, our dissatisfaction
with ISA Teselli extends to the realm of after-sales service. Despite our
efforts to address the recurring issues and procure spare parts locally, we
were met with a disheartening reality - there are no spare parts available
locally, and obtaining them necessitates only through local distributor and
service partner. This logistical hurdle has proven the challenges we face in
promptly maintaining and repairing refrigeration units. The inefficiency
and lack of responsiveness displayed by the service provider only serve to
compound our frustrations, leaving us disillusioned with the entire experience.
Regrettably, our decision to choose ISA Teselli for our Spar
stores has proven misguided. Despite our initial optimism and the
brand's potential, the reality of our experience paints a grim picture of
subpar durability, performance, and after-sales support. As a result, we can no
longer endorse ISA Teselli as a viable option for refrigeration solutions. We
have learned from our misstep and urge fellow retailers to exercise caution
when considering this brand, prioritizing reliability, performance, and
responsive after-sales service above all else.
#ISATASSELLI #ISA #ISASPA #sparinternational #SparQatar #refrigeration
#retailstore #Supermarket #middleeast #Spar #retailstore #sparoman #Sparksa #sparuae
President Kohler K&B EMEA
1moFantastic job of the whole team to make it happen so fast ! This RHQ will become the hub for our bold ambitions in the Kingdom of Saudia Arabia as in the whole Middle East. The best is yet to come !