I’m excited to announce that we’ve expanded Service Cloud to help support a new type of service — Employee Service. This new solution unifies employee data, case details, and a company's corporate knowledge base all in one workspace that gives HR teams a 360-degree view of each employee and the ability to manage employee support cases with Agentforce. HR teams can efficiently resolve employee issues using Agentforce to quickly search, respond, summarize, and close cases, extending teams to get work done faster. The new Employee Service solution includes: Employee Portal: A self-service portal that allows employees to manage their HR cases and data, and quickly find Agentforce generated, personalized answers to questions like “Am I eligible for a corporate card?” This allows employees to save time on HR tasks, giving them more time to focus on their day job. HR Service Console: A single workspace giving HR teams a 360-degree view of each employee and the ability to manage employee support cases with Agentforce and productivity tools like AI-generated replies and workflows. Agentforce for Employee Service: A suite of customizable agents and tools to create and deploy employee and HR-facing AI agents that help execute tasks and speed up support. Employee Service Integrations: A prebuilt Mulesoft integration with Workday and configurable integrations to other Human Capital Management (HCM) systems surface personalized and relevant employee data in both the Employee Portal and HR Service Console. To learn how you can scale your HR teams while improving the employee experience, check out the following resources: Read the the Metrigy Analyst Review of Salesforce Employee Service https://sforce.co/3DiosJa Watch our on-demand Webinar: 3 Tips for Delivering Employee Service with AI https://sforce.co/40DHDXy For more information visit https://lnkd.in/gKSZFk6K
Do you see companies managing multiple service cloud environments to separate external vs internal cases?
Exciting
Interesting to know.
Love it. Natural extension of tech.
Hey Kishan Chetan This is awesome 👏
A fabulous webinar if I do say so myself ;). Check it out and see how my team uses Salesforce to deliver employee services.
Great to see this!
🔝
Jack Trewin Saw this and thought of you. CC: Harshal Gajare
Unofficial Interim Product Manager for Salesforce Setup. | Salesforce Archa-Admin-Eleoper | Printing from Salesforce | Rootstock ERP | Mavtron
1wWhat happened to Work.com ?