Kimberley Hogg’s Post

Retail Careers in the heart of Cornwall

✋🏼Anthony Reynolds, Business Development Manager in Victoria, steps up for the Take 5 interview and shares the lessons he's learned, why retail refresh is so rewarding, and what an ideal Friday night looks like.👉 𝟭. 𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗵𝗶𝘀𝘁𝗼𝗿𝘆 𝘄𝗶𝘁𝗵 𝗟𝗠𝗚?🤝🏼 I worked in the wholesale side of the liquor industry, then moved to LMG thirteen years ago. The best part of the change was the opportunity it gave me to work with our members daily and support them in their stores to grow their businesses. I’ve seen a lot of really positive change over that time within LMG in terms of the services and programs we offer our members and I'm proud of what we deliver. 𝟮. 𝗪𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝘃𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗹𝗲𝘀𝘀𝗼𝗻 𝘆𝗼𝘂’𝘃𝗲 𝗹𝗲𝗮𝗿𝗻𝗲𝗱 𝗼𝘃𝗲𝗿 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗲𝗲𝗿?👍🏽 Embrace change and remain positive. Change is inevitable and you need to adapt and adjust whether it’s within a member’s business or on the LMG side of the role. It can assist a member to develop and grow their business and is also positive on a personal level. 𝟯. 𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗺𝗼𝘀𝘁 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿𝘄𝗮𝗿𝗱 𝘁𝗼 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗶𝗻𝗴 𝗺𝗼𝗻𝘁𝗵𝘀?🛒 We’ve got some retail refresh store improvements coming up and I always find them challenging. I enjoy the planning element in conjunction with the member to make the whole process run as smoothly as possible. Retail refresh is rewarding work and to see the store before and after is satisfying for both the member and for me. It’s great to see both the members' and the customers' reaction to the changes. 𝟰. 𝗛𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗵𝗮𝗻𝗱𝗹𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲?🤔 I’ve learned that there is always an answer to a problem, it’s just a matter of working through it. Sometimes you have to think quickly on your feet and sometimes you have the time to go step by step. The encouraging thing is that within LMG there’s always someone to bounce ideas off and help find the appropriate solution. 𝟱. 𝗪𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗮𝗱𝘃𝗶𝗰𝗲 𝘆𝗼𝘂’𝗱 𝗴𝗶𝘃𝗲 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘀𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗼𝘂𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆?🙌 I’d be pleased for them because it’s such a vibrant and positive industry. I think the best thing you can do is stay true to yourself, deliver on your promises and prioritise your time. Enjoy your role and don’t get too tied down in what you can’t control. 𝟲. 𝗪𝗵𝗮𝘁 𝗸𝗲𝗲𝗽𝘀 𝘆𝗼𝘂 𝗶𝗻𝘀𝗽𝗶𝗿𝗲𝗱?🌱 I enjoy being part of the LMG Victoria team – it’s a tight group that's grown with the business and I’m always motivated by them. Member engagement and relationships are also a key aspect of my role and one I’ve found extremely rewarding and enjoyable over time. It's satisfying being involved in a member’s business and helping them grow and improve. 𝟳. 𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗶𝗱𝗲𝗮𝗹 𝗙𝗿𝗶𝗱𝗮𝘆 𝗻𝗶𝗴𝗵𝘁?🍺 An ideal Friday night usually involves getting some fish and ships, watching the footy with my sons and relaxing with a Melbourne Bitter.

I remember this particular interaction with a lovely elderly customer who was looking to buy a pair of shoes that were wide and also provided support since she had arthritis and bunions. I presented her with certain options based on her needs and budget. While trying them on, she chatted with me about her life and what she had been up to recently. I enjoyed listening to her experience and chimed in whenever required. Just by being an active listener whilst doing my job of helping her find the right product, she felt very pleased with the experience. So much so that she went up to my manager to praise my customer service. It’s safe to say that we both made each other’s day that day. Often, working in retail is looked at as primarily a sales job which makes one more equipped for sales roles. This is not particularly true as there are so many marketing lessons to be learnt from retail, especially luxury retail. Take the above interaction for instance- for a marketing graduate, such interactions underscore the importance of personalized customer service, buying behavior and decision making, which are quite important for developing targeted marketing strategies. Working in luxury retail has provided me with firsthand exposure to the customers’ motivations behind high-end purchases that I can leverage to craft marketing messages for premium products. The goal of all marketing efforts is to increase sales. Starting this week, I am going to do a weekly post highlighting how working in luxury retail has helped me gain invaluable insights that I can leverage in my marketing career. #marketing #luxuryretail #sales #salesandmarketing #consumerbehavior #customerservice #BANT

What steps did you take to move up to store manager? ✏️ To become a store manager, you can gain experience in the retail industry by starting with entry-level roles like a sales assistant or customer service representative. These roles can help you understand how retail operations work, which can make the transition to store manager smoother.

Setting up a new store in a retail outlets simply requires all hands to be on deck, like all parties involved in the process must understand the goal and put effort towards it. All members involved must significantly contribute. Behind the scene, there are lots that goes on before it is accomplished, but what matters is the result which is why there must be set goals. Another point that must not be left out is the advantage of TIMELINE in any form of assignment : It practically alert you in determining the level of achievement, what to do next, next action to take , what method to explore next, determine the need for more hands/support to get the job delivered as at the time due. The wealth of knowledge derived from practical experience day in day out irrespective cannot be underestimated irrespective of level of the professionality because the world keep changing, technology changes, job routine changes.we can't forget that the only constant thing is CHANGE, so therefore, we learn everyday Below is the outcome of my last post on PRODUCT LISTING IN FMCG where I disclosed that a baby😀😀 is coming soon Do you reside in and out of the axis of lekki and you are looking for where to SHOP CHEAPLY at "" Low prices always""? Then you have to visit the outlets and have a wonderful shopping experience.

Hospitality vs. Retail: My Transition 😀 After nearly three years in hospitality, I recently transitioned to retail as a Sales Associate, and the difference has been exciting. Hospitality focuses on service, anticipating needs, and ensuring satisfaction, with an emphasis on creating a welcoming atmosphere. It taught me adaptability and a service-first mindset. Retail, however, is more tactical. It's about using strategic sales techniques like upselling, cross-selling, and personalized styling to meet customer preferences while achieving business goals. The customer interactions are more focused on guiding decisions, making each engagement more transactional but also creative. Both industries require strong communication skills, but the shift from experience-driven hospitality to goal-driven retail has broadened my perspective. This transition has equipped me with a diverse skill set that I’m eager to continue developing in my retail career.

Things I stopped buying since I left my full-time retail management job $$$ - Coffee at Starbucks ($5/cup * 5 days/week = $1,200/year)  - Spinach feta wrap or sandwich ($4 * 5 days/week = $960/year)  - Lunch at Panda Express or Tokyo Joe’s ($15 * 5 = $3,600/year)  - Cloths from new collections with employee discount ($200/month = $2,400/year) - New makeup at Sephora ($100/month = $1,200/year)  - Gas to get to work ($30/week = $1,440/year)  - Vehicle maintenance ($50/month = $600/year)  - Car insurance ($50/month = $600/year) Total: $12,000/year. Out of site, out of mind. Working from home decreases my desire to shop exponentially. Now, instead of eating out and shopping, I can max out my IRA. It’s also better for the environment. We need to rethink the validity of the WORK — CONSUME — WORK cycle. It doesn’t serve us as people and it doesn’t serve the planet at large. It only serves big corporations. P.S. Photo from Seattle's Pike's Peak. For some reason, I liked the pig so much it's the only photo of me from that trip lol.

The modern trade promoter is more than just a promoter—they are the backbone of retail success, playing multiple roles as a merchandiser and sampler. Whether it's ensuring products are perfectly stocked or engaging customers with the latest offerings, these professionals drive brand visibility and success right on the store floor. #trademarketing #Promoters #BTL #FMCG #Merchandising #Loyaltyprogrammes #sampling

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