Kentico’s Post

How are we helping our banking clients enhance customer experience through Gen AI for handling social media complaints and interactions? Our team at Sutra Management shares insights into how we have built effective solutions to better understand the “Voice of customer”.

Imagine a banking world where customer needs are understood before they even ask, creating exceptional experiences at every step. ✨ It’s no longer just about handling transactions—it’s about making customers feel understood and valued. Our latest report, ‘𝘽𝙖𝙣𝙠𝙞𝙣𝙜 𝙤𝙣 𝘼𝙄: 𝘼 𝙇𝙚𝙖𝙙𝙚𝙧'𝙨 𝙂𝙪𝙞𝙙𝙚 𝙩𝙤 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 𝙞𝙣 𝘽𝙖𝙣𝙠𝙞𝙣𝙜,’ reveals how AI can take customer engagement in banking to a whole new level. Let your customers feel special by knowing just what your customers need, right when they need it. Curious about how AI can help you boost operational efficiency, build hyper-personalized experiences and maximize customer lifetime value? Download the report to see how leading banks are reshaping customer loyalty and trust with intelligent, timely insights. https://bit.ly/3CiORGm #BankingOnCleverTap #AI #CustomerExperience #CleverTap

Are you just starting with AI or have you been doing it for a while, either or the value it brings is the most important thing. This is the kind of value we are empowering one of our many banking clinents. Interested in knowing more - let me know!

BMO's AI-driven client call analysis, powered by Dataiku, stands out for its transformative impact on customer engagement and operational efficiency. Recognized globally, this innovative solution exemplifies the value of AI in banking. 🌟 Learn more about the use case: | https://bit.ly/432q0Qw | #ROAI #AIinFSI

The previous generation of customer-facing AI resulted in poor experiences and generated calls into the contact center anyway. We've all experienced these "workflow bots" that force you down a very specific path. Not great. This generation's GenAI solutions are groundbreaking, but there's important nuances in how to achieve it at enterprise scale & compliance. This is what we've been busy working on here at Zingly.ai. https://lnkd.in/e_YUeAU2

Beyond Chatbots: The Power of AI in Personalized Customer Experiences #DigitalBanking #AI AI can go far beyond basic chatbots. It can personalize the digital banking experience for each customer. Imagine AI-powered tools that: Create personalized financial plans and investment strategies. Recommend relevant products and services based on individual needs. Predict future financial needs and proactively offer solutions.

AI uncovering customer intent sounds ominous. Every industry wants to “read the minds” of consumers to manipulate them to serve their bottom line. If AI can track unconscious behaviors, such as a client not engaging as often before the client is aware, it can try to hijack someone's discontent. Miss directs them away from seeking better alternatives. If Outset had the investment funds today, our focus would be on an AI financial wellness tool to empower people against the attack on their neurochemistry so they can make clear choices. Choices as free from biases, manipulation, family trauma, and fear as possible. Our money choices are emotional and, therefore, vulnerable, but the outcomes are concrete. We need to help people be better customers. That is what financial wellness can achieve Thank you, Efi Pylarinou, for sharing.

🚀 #IntellIgentTransformation As applications multiply, scalable benefits require balancing customer experience enhancements with optimizing operational efficiency. A recent survey shows that bank employees spend nearly 70% of their time on operational activities, leaving only 30% for customer interactions. Banks can achieve a more results-driven balance by leveraging the full potential of AI and generative AI across diverse use cases. Here are three pivotal processes for intelligent transformation: 1. Workforce productivity tools through copilots 2. Document gathering, processing, and validating 3. Call center customer centricity and efficiency #AI #GenerativeAI #DigitalTransformation #Banking #CustomerExperience #OperationalEfficiency #Innovation #Fintech #Productivity #Efficiency

Discover the Next Frontier with Generative AI and LLM-Powered Customer Enablement Copilot. Delve into the innovative fusion of technology and finance, revolutionizing customer experiences with tailored guidance and seamless interactions. Read the full coverage here: https://lnkd.in/gP5uP9CR Uncover how this groundbreaking solution is reshaping the banking landscape, providing personalized assistance and empowering customers to navigate their financial journeys with confidence and ease. #generativeai #banking #financialservices