Kelley Fowler, MPA’s Post

Hey LinkedIn Cleaning Family! It's a SURVEY FRIDAY! 🔍 Survey: Dealing with Ghosting Clients in the Cleaning Business Hey there! If you're in the cleaning business, we want to hear from you about a common challenge: dealing with clients who suddenly disappear (aka ghosting) without notice. Your insights will help us understand how professionals in the cleaning industry cope with this situation. Let's get started! 1. Personal Information (Optional): * Name: * Business Name (if applicable): * Email: * Location: 2. Experience with Ghosting Clients: How long have you been in the cleaning business? Have you experienced clients disappearing without notice (ghosting)?   * Yes   * No 3. Frequency of Ghosting: On average, how often do clients ghost you? * Rarely * Occasionally * Frequently * Very frequently 4. Impact of Ghosting: How does client ghosting affect your business and workflow?   * Loss of revenue   * Wasted time and resources   * Difficulty scheduling appointments   * Other (please specify): 5. Coping Mechanisms: How do you typically handle the situation when a client ghosts you? (Select all that apply) * Attempt to reach out multiple times   * Move on and focus on other clients * Implement a follow-up system to prevent ghosting   * Adjust business policies to address ghosting * Other (please specify): 6. Preventative Measures: What strategies do you employ to reduce the likelihood of clients ghosting you in the first place?   * Clear communication about expectations and scheduling   * Establishing a formal contract or agreement   * Offering incentives for consistent bookings   * Regular follow-ups and check-ins * Other (please specify): 7. Support Systems: Do you seek support or advice from peers or industry networks when dealing with ghosting clients?   * Yes   * No 8. Suggestions for Improvement: Based on your experience, what recommendations do you have for other cleaning professionals to better handle client ghosting? 9. Additional Comments: Is there anything else you'd like to share about your experiences with client ghosting in the cleaning business? Thank you for participating in our survey! Your insights are invaluable in understanding and addressing this common challenge in the industry. If you have any further questions or feedback, feel free to reach out. #CleaningBusiness #ClientGhosting #ProfessionalChallenges #BusinessManagement #Survey #CleaningIndustry #Feedback #SupportNetworks

Learn why secure board communication is essential for effective governance in our informative blog post. #BoardSoftware #Governance #BoardEffect

Learn why secure board communication is essential for effective governance in our informative blog post. #BoardSoftware #Governance #BoardEffect

Learn why secure board communication is essential for effective governance in our informative blog post. #BoardSoftware #Governance #BoardEffect

Here's a thought I've been toying with - what if we at Keenan Reid partnered with the big consulting firms? Here's the problem: Big firms don't do 'small' budget work. They walk away when it's time to implement because they can't leave a single consultant behind to guide the work or pass on additional smaller projects. And when they leave, they lose touch with the day-to-day happenings and potential opportunities. But what if they didn't have to? What if we stepped in and placed an independent consultant to do the work and kept the big firm's relationship manager in the loop? We’d essentially be feeding them leads or at least facilitating more informed check-ins with the client so they’re ready when the next big project comes up. Of course, we'd keep everything above board and make sure the client is aware of the arrangement. So, what do you think? Could this work, or am I off the mark? I'd love to hear your thoughts. Let’s talk in the comments. 👩💻

Learn why secure board communication is essential for effective governance in our informative blog post. #BoardSoftware #Governance #BoardEffect

Amplify your core strengths as a consultant (make a real impact for your clients and your career) We all know how to run. Yet a small percentage of us runs continuously for better health. We all know how to talk. Yet a small percentage of us share our ideas freely and communicate openly, to make a meaningful impact. This is the reality for many consultants. We possess a broad range of skills, yet how often do we truly leverage them to deliver concrete value to our clients? Too often, our expertise remains underutilized, dispersed across various tasks without a clear focus. Consider the consultant who excels in strategic planning but spends most of their time on administrative tasks. Or the expert in data analysis who rarely gets to dive deep into the numbers because they are overloaded with meetings. These scenarios are all too common, leading to frustration and a sense of unfulfilled potential. The solution? Narrowing our focus and honing in on our core strengths. By identifying and concentrating on the areas where our expertise is the boldest, we can provide unparalleled value to our clients. This means saying NO to tasks that dilute our impact and yes to opportunities that allow us to excel. Imagine the difference it would make if every consultant could fully utilize their unique skills. We would not only enhance our own professional satisfaction but also drive significant growth and improvement for our clients. Let’s cherish and harness the power of our authentic skills. Focus on what you do best and share that expertise with the world. 📝How do you promote authenticity? If you found this post useful, like 💜 or repost ♻️ to help others grow. And follow me @Marija Stevanovic for daily Consulting bits and pieces.

Want clients that stick around? 😉 Our new blog reveals the secrets to fostering loyalty and turning projects into partnerships. #ClientRelationships #ConsultingSuccess https://lnkd.in/gtSNf7Rq

30 Consulting Buzzwords that Work (and Don't Work) in Conversation

Learn why secure board communication is essential for effective governance in our informative blog post. #BoardSoftware #Governance #BoardEffect